Frequently Asked Questions

Server Regions & Global Performance

What new server regions has Hygraph introduced?

Hygraph has added four new server regions: Australia (Sydney), Brazil (São Paulo), India (Mumbai), and United Kingdom (London). These regions are available alongside existing clusters in US West (Oregon), US East (N. Virginia), Germany (Frankfurt), Canada (Montreal), and Japan (Tokyo). Source

How do the new server regions benefit Hygraph users?

The new server regions improve performance, reduce latency, and help meet local regulatory requirements. They also provide closer proximity to users, ensuring better reliability and faster content delivery for global projects. Source

Can I migrate my existing Hygraph project to a new server region?

Yes, project owners can clone their existing project to a new region. For paid plans, contact Hygraph support to migrate your subscription to the cloned project. Source

What are the benefits of hosting Hygraph in multiple regions?

Hosting in multiple regions ensures better performance, reliability, and reduced latency by providing localized data access and disaster recovery. This results in up to a 10x reduction in latency for management operations. Source

Features & Capabilities

What are the key features of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and a wide range of integrations (including Netlify, Vercel, Shopify, AWS S3, Cloudinary, and more). It provides an intuitive interface, supports rapid content delivery, and enables impactful digital experiences. Source

What integrations does Hygraph support?

Hygraph supports integrations with hosting and deployment platforms (Netlify, Vercel), eCommerce (Shopify, BigCommerce, commercetools), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization (Ninetailed), AI (AltText.ai), and more. Source

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Source

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering setup, integrations, API usage, and more.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For details, visit the pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments for enterprise-grade security. Source

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, and brands aiming to scale globally or improve development velocity. Source

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Source

Can you share some customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available here.

Who are some of Hygraph's customers?

Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. Source

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Source

How does Hygraph solve these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with GraphQL-native architecture, ensures consistent branding via content federation, streamlines workflows to lower costs, accelerates speed-to-market, and simplifies development with tools for query management and schema evolution. Source

What KPIs and metrics are associated with the pain points Hygraph solves?

KPIs include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. Source

Support & Implementation

What support does Hygraph offer after purchase?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Source

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding. Users can sign up for a free account and access documentation, tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Source

What training and technical support is available for new users?

Hygraph offers onboarding sessions for enterprise customers, 24/7 support, training resources (video tutorials, documentation, webinars), and Customer Success Managers for expert guidance. Source

Product Information & Vision

What is the primary purpose of Hygraph?

Hygraph's primary purpose is to unify data and enable content federation, empowering businesses to create impactful digital experiences. It leverages a GraphQL-native architecture to remove traditional content management pain points and deliver scalability and flexibility. Source

What is Hygraph's vision and mission?

Hygraph's vision is to unify data and enable content federation for impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, modernizing tech stacks and delivering exceptional experiences at scale. Source

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

Introducing Four New Server Regions

We are excited to announce four new regions for users to use as additional preferred data centers to host content.
Gijs Hendrix

Written by Gijs 

Dec 03, 2021
Introducing New Server Regions

#We’re Expanding

We’re happy to announce we’ve added four new regions where you can host your Hygraph content. These new regions are: Australia (Sydney), Brazil (São Paulo), India (Mumbai), and United Kingdom (London)

Starting today, all users will be able to select any of these new regions as an additional preferred data center to host their content, along with the existing shared clusters in US West (Oregon), US East (N. Virginia), Germany (Frankfurt), Canada (Montreal), and Japan (Tokyo).

New Regions 2.png

These new server regions help our Hygraph users experience increased performance. These additional regions ensure that projects created and managed across the globe are able to meet local regulatory requirements and have close proximity to our growing user base.

If you’re the project owner and would like to move your existing project to one of our new data centers, you can simply clone your existing project to the new region. Make sure to ping our support team for migrating your existing paid plan over to the cloned project.

Blog Author

Gijs Hendrix

Gijs Hendrix

Gijs is the Head of Product at Hygraph. When he's not focused on realizing our product vision, he spends time teaching others how to pronounce his first name.

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