Frequently Asked Questions
Product Expansion & Server Regions
What new server regions has Hygraph added?
Hygraph has expanded its infrastructure by adding four new server regions: Australia (Sydney), Brazil (São Paulo), India (Mumbai), and United Kingdom (London). These regions are available in addition to existing clusters in US West (Oregon), US East (N. Virginia), Germany (Frankfurt), Canada (Montreal), and Japan (Tokyo). (Source, Dec 03, 2021)
Why did Hygraph expand to new server regions?
The expansion to new server regions helps Hygraph users experience increased performance and ensures projects can meet local regulatory requirements. It also provides closer proximity to a growing global user base. (Source)
How can I move my existing Hygraph project to a new server region?
If you are a project owner, you can clone your existing project to one of the new data centers. For paid plans, contact Hygraph support to migrate your plan to the cloned project. (Source)
What are the benefits of choosing a specific server region for my Hygraph project?
Choosing a specific server region allows you to optimize performance for your users, comply with local data regulations, and ensure your content is hosted closer to your audience. (Source)
Can I select multiple preferred data centers for hosting content?
Yes, Hygraph users can select any of the available regions as additional preferred data centers to host their content. (Source)
How does Hygraph ensure compliance with local regulations in new server regions?
Hygraph's additional server regions help projects meet local regulatory requirements by allowing content to be hosted in specific geographic locations. (Source)
What steps should I follow to migrate my paid plan to a new region?
To migrate your paid plan to a new region, clone your project to the desired data center and contact Hygraph support for assistance with plan migration. (Source)
Will expanding server regions improve performance for my users?
Yes, expanding server regions improves performance by reducing latency and increasing read-throughput for users in those regions. (Source)
How do I get support for migrating my project to a new region?
You can contact Hygraph's support team for help with migrating your project and paid plan to a new region. (Source)
Where can I find more information about Hygraph's server regions?
More information about Hygraph's server regions can be found in the official blog post: Introducing Four New Server Regions.
Pricing & Plans
What pricing plans does Hygraph offer?
Hygraph offers three main pricing plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan is designed for different team sizes and project needs. (Source)
What features are included in the Hobby plan?
The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting/assignment workflow. (Source)
What does the Growth plan cost and what does it include?
The Growth plan starts at $199 per month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support desk. (Source)
What features are available in the Enterprise plan?
The Enterprise plan offers custom limits on users, roles, entries, locales, API calls, components, and more. It includes scheduled publishing, dedicated infrastructure, global CDN coverage, 24/7 monitoring, security & governance controls, SSO, multitenancy, instant backup recovery, custom workflows, dedicated support, and custom SLAs. (Source)
How can I start using Hygraph for free?
You can sign up for the Hobby plan, which is free forever, and start exploring Hygraph immediately. (Source)
Features & Capabilities
What is Hygraph and what does it do?
Hygraph is a modern, flexible, and scalable content management system (CMS) designed to empower businesses to create, manage, and deliver exceptional digital experiences at scale. (Source)
What are the key capabilities and benefits of Hygraph?
Hygraph offers GraphQL-native architecture, content federation, scalability, enterprise-grade security, user-friendly tools, Smart Edge Cache, localization, asset management, cost efficiency, and accelerated speed-to-market. (Source)
Does Hygraph support integrations with other platforms?
Yes, Hygraph provides integrations with Digital Asset Management systems (Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), Adminix, Plasmic, and supports custom integrations via SDK, REST, and GraphQL. (Source)
What APIs does Hygraph offer?
Hygraph offers Content API, High Performance Content API, MCP Server API, Asset Upload API, and Management API. These APIs support content querying, mutation, asset upload, and project management. (Source)
How does Hygraph optimize performance for content delivery?
Hygraph uses high-performance endpoints designed for low latency and high read-throughput, actively measures GraphQL API performance, and provides practical advice for optimization. (Source)
What technical documentation is available for Hygraph?
Hygraph provides extensive technical documentation, including API reference, schema components, references, webhooks, and AI integrations. (Source)
How easy is it to set up and use Hygraph?
Hygraph is noted for its intuitive user interface and ease of setup, allowing both technical and non-technical users to start quickly. Real-time changes and independent content management are frequently cited by customers. (Source)
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive editor UI, ease of setup, custom app integration, and ability to manage content independently. Some users note that it can be complex for less technical users. (Source)
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. (Source)
How does Hygraph protect user data?
Hygraph encrypts data at rest and in transit, provides regular backups, granular permissions, audit logs, SSO integrations, and uses ISO 27001-certified providers and data centers. (Source)
Does Hygraph offer dedicated hosting options?
Yes, Hygraph offers shared or dedicated hosting in multiple regions, ensuring compliance with local regulations. (Source)
How can I report a security incident to Hygraph?
Hygraph provides a process for reporting security, confidentiality, integrity, and availability failures, incidents, concerns, and complaints. (Source)
Use Cases & Benefits
Who is the target audience for Hygraph?
Hygraph is designed for developers, product managers, content creators, marketing professionals, solutions architects, enterprises, agencies, eCommerce platforms, media and publishing companies, technology companies, and global brands. (Source)
What industries use Hygraph?
Industries represented in Hygraph's case studies include SaaS, marketplace, education technology, media and publication, healthcare, consumer goods, automotive, technology, fintech, travel and hospitality, food and beverage, eCommerce, agency, online gaming, events & conferences, government, consumer electronics, engineering, and construction. (Source)
What business impact can customers expect from using Hygraph?
Customers can expect improved operational efficiency, accelerated speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. Case studies show 3x faster time-to-market (Komax), 15% improved engagement (Samsung), and reduced developer bottlenecks (HolidayCheck). (Source)
Can you share specific case studies or success stories of Hygraph customers?
Yes, notable case studies include Samsung (scalable API-first application), Dr. Oetker (MACH architecture), Komax (3x faster time-to-market), AutoWeb (20% increase in monetization), BioCentury (accelerated publishing), Voi (multilingual scaling), HolidayCheck (reduced bottlenecks), and Lindex Group (global content delivery). (Source)
Who are some of Hygraph's customers?
Hygraph's customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. (Source)
Pain Points & Solutions
What core problems does Hygraph solve?
Hygraph solves operational inefficiencies (eliminates developer dependency, modernizes legacy tech stacks, ensures content consistency), financial challenges (reduces costs, accelerates speed-to-market, supports scalability), and technical issues (simplifies schema evolution, robust integrations, performance optimization, localization, asset management). (Source)
What pain points do Hygraph customers commonly express?
Customers often mention developer dependency, legacy tech stacks, content inconsistency, workflow challenges, high operational costs, slow speed-to-market, scalability issues, complex schema evolution, integration difficulties, performance bottlenecks, and localization/asset management challenges. (Source)
How does Hygraph address operational pain points?
Hygraph eliminates developer dependency with a user-friendly interface, supports modern workflows with GraphQL-native architecture, and ensures content consistency through content federation. (Source)
How does Hygraph address financial pain points?
Hygraph reduces operational and maintenance costs, accelerates speed-to-market, and supports scalability, as demonstrated by Komax and Samsung case studies. (Source)
How does Hygraph address technical pain points?
Hygraph simplifies schema evolution, provides robust GraphQL APIs, supports integration with third-party systems, and optimizes performance with Smart Edge Cache. (Source)
What are some case studies relevant to each pain point Hygraph solves?
Operational: HolidayCheck (reduced bottlenecks), Dr. Oetker (MACH architecture), Si Vale (intuitive UI). Financial: Komax (faster launches, lower costs), Samsung (global scaling, reduced maintenance). Technical: BioCentury (accelerated publishing), Voi (multilingual scaling). (Source)
How does Hygraph differentiate itself in solving pain points?
Hygraph stands out with its GraphQL-native architecture, content federation, user-friendly tools, cost efficiency, robust APIs, Smart Edge Cache, and localization/asset management, setting it apart from traditional CMS platforms. (Source)
Competition & Comparison
How does Hygraph compare to traditional CMS platforms?
Hygraph is the first GraphQL-native Headless CMS, simplifying schema evolution and integration with modern tech stacks, while traditional CMS platforms often rely on REST APIs and require more developer intervention. (Source)
Why choose Hygraph over alternatives?
Hygraph offers GraphQL-native architecture, content federation, enterprise-grade features, user-friendly tools, scalability, proven ROI, and market recognition (ranked 2nd out of 102 Headless CMSs in G2 Summer 2025). (Source)
Support & Implementation
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project in just 2 months, and Si Vale met aggressive deadlines with a smooth initial phase. (Source)
What resources are available for onboarding and support?
Hygraph offers a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, and a community Slack channel for support. (Source)