Frequently Asked Questions
Server Regions & Global Performance
What new server regions has Hygraph introduced?
Hygraph has added four new server regions: Australia (Sydney), Brazil (São Paulo), India (Mumbai), and United Kingdom (London). These regions are available alongside existing clusters in US West (Oregon), US East (N. Virginia), Germany (Frankfurt), Canada (Montreal), and Japan (Tokyo). Source
How do the new server regions benefit Hygraph users?
The new server regions improve performance, reduce latency, and help meet local regulatory requirements. They also provide closer proximity to users, ensuring better reliability and faster content delivery for global projects. Source
Can I migrate my existing Hygraph project to a new server region?
Yes, project owners can clone their existing project to a new region. For paid plans, contact Hygraph support to migrate your subscription to the cloned project. Source
What are the benefits of hosting Hygraph in multiple regions?
Hosting in multiple regions ensures better performance, reliability, and reduced latency by providing localized data access and disaster recovery. This results in up to a 10x reduction in latency for management operations. Source
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability, and a wide range of integrations (including Netlify, Vercel, Shopify, AWS S3, Cloudinary, and more). It provides an intuitive interface, supports rapid content delivery, and enables impactful digital experiences. Source
What integrations does Hygraph support?
Hygraph supports integrations with hosting and deployment platforms (Netlify, Vercel), eCommerce (Shopify, BigCommerce, commercetools), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization (Ninetailed), AI (AltText.ai), and more. Source
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Source
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering setup, integrations, API usage, and more.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For details, visit the pricing page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments for enterprise-grade security. Source
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, and brands aiming to scale globally or improve development velocity. Source
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Source
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available here.
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. Source
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Source
How does Hygraph solve these pain points?
Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with GraphQL-native architecture, ensures consistent branding via content federation, streamlines workflows to lower costs, accelerates speed-to-market, and simplifies development with tools for query management and schema evolution. Source
What KPIs and metrics are associated with the pain points Hygraph solves?
KPIs include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. Source
Support & Implementation
What support does Hygraph offer after purchase?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Source
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding. Users can sign up for a free account and access documentation, tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Source
What training and technical support is available for new users?
Hygraph offers onboarding sessions for enterprise customers, 24/7 support, training resources (video tutorials, documentation, webinars), and Customer Success Managers for expert guidance. Source
Product Information & Vision
What is the primary purpose of Hygraph?
Hygraph's primary purpose is to unify data and enable content federation, empowering businesses to create impactful digital experiences. It leverages a GraphQL-native architecture to remove traditional content management pain points and deliver scalability and flexibility. Source
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation for impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, modernizing tech stacks and delivering exceptional experiences at scale. Source