Frequently Asked Questions
Product Updates & New Features
What were the key highlights of Hygraph's March 2021 product update?
The March 2021 product update introduced the official Hygraph integration for Gatsby Cloud, updates to the hygraph-source-plugin
for compatibility with Gatsby v3, new educational videos, and several community-driven projects. Notably, the update made it easier to manage images in Gatsby projects and showcased real-world applications of Content Federation using Remote Fields. Read the full update.
What is the Hygraph integration for Gatsby Cloud and how does it work?
The Hygraph integration for Gatsby Cloud allows users to seamlessly update static deployments directly from Hygraph. This integration streamlines the workflow for Gatsby projects, enabling quick updates and improved image handling with the updated gatsby-source-hygraph
plugin. For more details, visit Hygraph's Gatsby integration guide.
What new educational resources were released in the March 2021 update?
Hygraph released several new video tutorials covering field types, asset model extensions, and usage of the Management SDK. These resources are designed to help users master Hygraph quickly. You can access the playlist here.
How does Hygraph support Content Federation and what are Remote Fields?
Hygraph enables Content Federation by allowing users to connect and enrich data from external sources using Remote Fields. For example, you can query product and price data from Stripe and combine it with content from Hygraph. This approach helps unify data across platforms and deliver richer digital experiences. See a reference implementation here.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. Key features include integrations with platforms like Gatsby Cloud, Netlify, Vercel, Shopify, and more; robust security and compliance; and support for rapid content delivery. For a full list of features, visit Hygraph Features.
What integrations does Hygraph support?
Hygraph supports integrations with hosting and deployment platforms (Netlify, Vercel), eCommerce solutions (BigCommerce, commercetools, Shopify), localization tools (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization and AB testing (Ninetailed), artificial intelligence (AltText.ai), and more. For a complete list, visit Hygraph Integrations.
Does Hygraph provide an API for content management?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
How does Hygraph ensure optimized content delivery performance?
Hygraph is designed for rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized delivery helps reduce bounce rates and increase conversions. For more details, visit this page.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more details, visit Hygraph Security Features.
How does Hygraph protect sensitive data?
Hygraph provides features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to safeguard sensitive data and meet regulatory standards. For more information, visit Hygraph Security Features.
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. Source: ICPVersion2_Hailey.pdf
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. See more at Hygraph Case Studies.
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories here.
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit Hygraph Case Studies.
Pain Points & Solutions
What problems does Hygraph solve for its customers?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). For more details, visit our product page.
How does Hygraph solve these pain points?
Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with its GraphQL-native architecture, enables content federation for global teams, and streamlines workflows to reduce costs and accelerate speed-to-market. Technical solutions include simplified development, streamlined query management, and robust integration capabilities. For more details, visit our product page.
What KPIs and metrics are associated with the pain points Hygraph solves?
KPIs include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, visit Hygraph's blog on CMS KPIs.
Getting Started & Implementation
How easy is it to get started with Hygraph?
Hygraph is designed for ease of use, with customers reporting that even non-technical users can start right away. You can sign up for a free-forever account and access documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Learn more at Hygraph Documentation.
What training and support does Hygraph offer to new customers?
Hygraph provides 24/7 support via chat, email, and phone, onboarding sessions for enterprise customers, training resources (video tutorials, documentation, webinars), and access to Customer Success Managers. For more details, visit Hygraph Contact Page.
What technical documentation is available for Hygraph?
Comprehensive technical documentation is available, covering all aspects of building and deploying projects with Hygraph. Access it at Hygraph Documentation.
Support & Maintenance
What customer service and support options are available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone, dedicated onboarding for enterprise customers, and access to documentation, video tutorials, and a community Slack channel. For more details, visit Hygraph Contact Page.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive expert guidance, and all users have access to documentation and community resources. For more information, visit Hygraph Contact Page.
Competition & Differentiation
How does Hygraph differentiate itself from other CMS platforms?
Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and intuitive interface. It empowers non-technical users, modernizes legacy systems, and streamlines workflows for global teams. These strengths address operational, financial, and technical pain points more effectively than traditional CMS platforms. For more details, visit our product page.
Blog & Community
Where can I find the Hygraph blog and what kind of content does it offer?
The Hygraph Blog provides developer tutorials, product updates, and essential guides to content modeling. Visit the Hygraph Blog for the latest news and insights.
Who authored the March 2021 product update blog post?
The March 2021 product update blog post was written by Ronak Ganatra, VP of Marketing at Hygraph. Source: March 2021 Product Update.