Frequently Asked Questions

Product Features & Capabilities

What new features were introduced in Hygraph's January 2019 Product Update?

The January 2019 Product Update introduced Content Localization, allowing users to translate content into any language and configure custom locales. It also added Pre-Applied Filters for API permissions, a reworked sidebar for better content view organization, and a Table Renderer for Relations to improve the previewing of referenced entries. Read more.

How does Content Localization work in Hygraph?

Content Localization enables you to translate content into any language. You can define supported locales in Schema Settings, set a default locale, and localize fields for translation. Localized fields are available for each locale, and you can query the GraphQL API to retrieve content in the desired language using locale parameters. Localization works on all field types, including assets and references. Learn more.

What is the Table Renderer for Relations feature?

The Table Renderer for Relations replaces the previous list representation of referenced entries with a table, making it easier to identify and manage related content. This enhancement allows users to view multiple fields for referenced entries, improving clarity and usability. Read more.

What are Content Views and how do they improve content management?

Content Views allow users to save UI configurations, including column setups and filters, for easier content management. These views can be organized in the sidebar, shared with others, and switched between public and private modes. Custom folders for views are also supported, streamlining content organization. Learn more.

How do Pre-Applied Filters work in Hygraph?

Pre-Applied Filters allow you to define filters on public API permissions and permanent auth tokens, ensuring only specific content (such as published items) is exposed by the API. This feature helps maintain data integrity and control over what is served externally. Read more.

Does Hygraph support integrations with other platforms?

Yes, Hygraph offers a wide range of integrations, including hosting and deployment platforms (Netlify, Vercel), eCommerce solutions (BigCommerce, commercetools, Shopify), localization tools (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization and AB testing (Ninetailed), artificial intelligence (AltText.ai), and more. See all integrations.

Does Hygraph provide an API for content management?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. The API supports advanced querying, localization, and integration with other platforms. Learn more about the API.

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering setup, integrations, API usage, and advanced features.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and data protection. Features include SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. Learn more about security features.

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, and brands aiming to scale, improve development velocity, or re-platform from legacy solutions. See case studies.

What industries are represented in Hygraph's customer case studies?

Hygraph's case studies span industries such as Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. Explore case studies.

Can you share specific customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. See more success stories.

How long does it take to implement Hygraph and how easy is it to start?

Hygraph is designed for quick implementation. For example, Top Villas launched a new project in just 2 months. Users can get started by signing up for a free account and accessing documentation and onboarding guides. Get started.

What business impact can customers expect from using Hygraph?

Customers can expect significant time savings, faster speed-to-market, improved customer experience, and operational efficiency. Hygraph's intuitive interface and streamlined workflows help modernize tech stacks and drive business growth. Learn more.

Technical Requirements & Performance

How does Hygraph optimize content delivery performance?

Hygraph ensures rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized performance helps reduce bounce rates and increase conversions. Learn more.

Support & Implementation

What customer service and support options are available after purchasing Hygraph?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact support.

What training and technical support is available to help customers get started?

Hygraph provides onboarding sessions for enterprise customers, 24/7 support, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Learn more.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, while all users can access documentation and the community Slack channel for additional help. Contact support.

Pain Points & Solutions

What problems does Hygraph solve for its customers?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Learn more.

How does Hygraph solve these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes legacy tech stacks with GraphQL-native architecture, ensures consistent branding with content federation, and streamlines workflows to reduce costs and speed up delivery. Technical solutions include simplified development, streamlined query management, and robust integration capabilities. Learn more.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. See more on CMS KPIs.

Customer Experience & Ease of Use

How do customers rate the ease of use of Hygraph?

Customers praise Hygraph for its intuitive and logical interface, noting that it is 'super easy to set up and use' and accessible for both technical and non-technical users. Read customer feedback.

Getting Started

How can I get started with Hygraph?

You can sign up for a free-forever account at app.hygraph.com. Resources such as documentation, video tutorials, and onboarding guides are available to help you get started quickly. Access documentation.

Company Vision & Mission

What is Hygraph's vision and mission?

Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, helping organizations modernize their tech stacks and deliver exceptional digital experiences at scale. Learn more.

Customer Proof

Who are some of Hygraph's customers?

Hygraph is trusted by leading brands such as Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See customer case studies.

Webinar Event: How to Avoid Personalization Tech Traps

[Legacy] Product Update: January 2019

Happy new year from the Hygraph team! As some users have already noticed, we silently launched a few of our most anticipated features, like Content Localization and Pre-Applied Filters. But there are more new updates!
Michael Lukaszczyk

Written by Michael 

Jan 08, 2019
GraphCMS Product Release - January 2019

Happy new year from the Hygraph team! As some users have already noticed, we silently launched a few of our most anticipated features, like Content Localization and Pre-Applied Filters. But there's more new updates! We just released a completely reworked sidebar and a much improved component for previewing relations. Read on to learn about all of the newly launched features from the past few weeks.

#Content Localization

It's now possible to translate your content into any language you like. And it's really simple!

Let's look at an example:

In the first step, navigate to the newly introduced Schema Settings. In the sidebar, you will find it below Schema > Settings. There you will find the configuration for your project's locales.

"Configure Locales"

Here you are able to define all the possible locales your project should support. The dropdown will give you standard suggestions, but you can create any custom locale you like. Click the Star Icon to set a default locale. After you are done, don't forget to click on Update Locales.

Now move over to the Schema view and edit the fields you would like to localize. If you expand the Advanced panel, you will be able to check Localize field.

"Localize Field"

The localized field is now ready to be translated into different languages. For each locale, you'll find a designated input field.

"Localized Input"

Now that we created some localized content, we can query the generated GraphQL API in three different ways:

  1. A regular query without passing a locale HTTP header or locale parameter: You will receive content from the default locale.
  2. A regular query with passing a locale: [YOUR LOCALE HERE] HTTP header, for example: locale: DE. This will override the default locale and only return German values.
  3. A query with a locale parameter on a localized field. An example can be seen in the screenshot below. Here we passed a locale: EN parameter to override the default locale or the selected locale from the header.

"Localized Query"

That's it! You are ready to localize your content. Localization works on any type of field, even assets and references!

#Column Configuration, Content Views and a New Sidebar

With the latest web app UI update, we introduce a concept that we call Content Views. Content Views allow you to save a certain UI configuration, consisting of a column configuration for the table and/or a filter. This view can then be found in the sidebar and made available for others. In the screenshot below, the content view consists of a custom column configuration and a filter that only shows published content. This configuration is saved as Published Castles. As the sidebar gets packed with the growing number of content views quickly, we are introducing a new sidebar structure. The new sidebar gives users a much improved experience when it comes to organizing content views. Custom views get their dedicated folder and you can switch between public and private views. The ability of adding custom folders will also be added within the next weeks.

"Content Views"

#Pre-Applied Filters

Want to make sure that only published content gets exposed by the API? You can now define pre-applied filters on your public API permissions and permanent auth tokens!

"Pre-Applied Filters"

You will find the option for pre-applied filters in the settings view. For example, simply pass a Status Is PUBLISHED filter if you want to make sure that only published content is served from the API.

#Table Renderer for Relations

Looking at referenced entries from the content view has been quite tedious in the past. By default, you got a list that would render the IDs of the referenced entries. Additionally, you were able to mark a single field of a model as primary field. This would render the selected field instead of just the ID. But in some cases, seeing only one field is not enough to identify the correct entry. This is why we replaced the list representation with a table.

"Relation Table"

#There's More to Come!

We hope you like the new features and that they will help you continue building exceptional digital experiences. We aren't stopping there! Next up - open source enthusiasts, consider yourselves pre-enthused as we continued the work of publishing the web app source code. Start building now!

Blog Author

Michael Lukaszczyk

Michael Lukaszczyk

Co-founder and CEO, Hygraph

Michael is the Co-founder and CEO at Hygraph. He's a SaaS builder with a product focus and 19 years of web development experience.

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