Frequently Asked Questions

Product Updates & Features

What new features were introduced in the January 2022 Hygraph product update?

The January 2022 Hygraph product update introduced several enhancements:

How does the Configurable Sidebar feature benefit Hygraph users?

The Configurable Sidebar allows administrators to tailor the sidebar view for content editors, making it easier to organize fields and integrate third-party tools or analytics. This customization streamlines content creation and editing workflows. For more, see the UI Extensions documentation.

What are Rich Text Inline Embeds in Hygraph?

Rich Text Inline Embeds let users embed various types of entries (such as products or author attributions) as blocks or inline elements within the Rich Text Editor. This gives content creators more flexibility and creativity in structuring content. Read more.

What improvements were made to the Hygraph Welcome Screen?

The Welcome Screen was updated to provide users with a clearer overview of important project metrics and the latest Hygraph news, helping teams stay informed and manage projects more effectively.

What are Granular Webhooks and how do they work in Hygraph?

Granular Webhooks allow users to trigger webhooks based on specific criteria, such as the source of the Content API request or the user type (PAT, PUBLIC, ROLE). This provides developers with more control and oversight over integrations and automation. Learn more.

What is the Modular Components feature and when will it be available?

Modular Components is a feature (in beta as of January 2022) that allows developers and content creators to bundle fields into reusable components within the Schema. This speeds up content creation, especially for nested and hierarchical content models. The feature is expected to be released to all users in the months following January 2022. Join the Hygraph Community Slack for updates.

Features & Capabilities

What are the key capabilities and benefits of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, and scalability. Key benefits include faster speed-to-market, control at scale, and lower total cost of ownership. For more, see the Hygraph Features page.

Does Hygraph provide an API for content management?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.

What integrations does Hygraph support?

Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.

Where can I find Hygraph's technical documentation?

Comprehensive technical documentation for Hygraph is available at hygraph.com/docs, covering all aspects of building and deploying projects.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and data protection. For more, visit the Hygraph Security Features page.

How does Hygraph ensure the security of my data?

Hygraph provides robust security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Details are available on the Hygraph Security Features page.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For the latest details, visit the Hygraph Pricing page.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies. See case studies.

What industries use Hygraph?

Hygraph is used across industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Explore industry case studies.

What business impact can customers expect from using Hygraph?

Customers can expect time savings through streamlined workflows, ease of use, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Learn more.

Can you share some customer success stories with Hygraph?

Yes. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. See more stories.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (like reliance on developers for content updates, outdated tech stacks, and clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Learn more.

How does Hygraph solve pain points for different user personas?

For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs and supports scalability. See details.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.

Support & Implementation

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding. Users can sign up for a free account and access documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Get started here.

What customer support does Hygraph provide?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact support.

What training and onboarding resources are available for new Hygraph users?

Hygraph provides onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Learn more.

Customer Proof & Case Studies

Who are some of Hygraph's customers?

Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more customer stories.

What feedback have customers given about Hygraph's ease of use?

Customers have praised Hygraph for its intuitive and user-friendly interface, noting that it is 'super easy to set up and use' and accessible for both technical and non-technical users. Read more feedback.

Performance & Optimization

How does Hygraph optimize content delivery performance?

Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. This helps reduce bounce rates and increase conversions. Learn more.

Webinar Event: How to Avoid Personalization Tech Traps

January 2022 Product Update

We're back to work focused on bringing big improvements to enhance and aid your Hygraph projects.
Alexandra Buckalew

Written by Alexandra 

Jan 27, 2022
hygraph product update january 2022

#TL;DR

  • Customize your Hygraph project to fit the needs of your team with the launch of Configurable Sidebar
  • Developers get even more oversight and control with the ability to trigger Webhooks on more granular settings
  • Content Editors have more flexibility in how they structure content with the release of Rich Text Inline Embeds
  • Plus, we’ve made improvements to the Hygraph Welcome screen aimed at keep all users up-to-date on important project metrics and Hygraph news

#New Feature

Configurable Sidebar

Sidebar extensions default state.png

We’ve taken our UI Extensions one step further with the introduction of Configurable Sidebar. This new functionality gives project Administrators the ability to build a more tailored view of the sidebar displayed when creating content in Hygraph for content editors.

With this feature, Admins have the option to reorganize what is displayed through a secondary tab displayed in the Schema, and have the ability to customize the sidebar fields through the use of UI Extensions.

This is an exciting development as the opportunities to customize are endless, from implementing third-party tools like translations, to embedded analytics, to SEO tips and tricks. Hygraph is excited to begin work on creating a directory of plug-and-play extensions for our users that will help with a multitude of common use cases. In the meantime, explore our updated UI Extensions documentation to learn more about the possibilities of what you can do with this feature.

Updated UI Extensions Documentation →

#Updates & Improvements

Rich Text Inline Embeds.png

While traditionally having the ability to embed assets into the Rich Text Editor, we’ve expanded this functionality for all users allowing them to now embed several different types of entries either as a block or an inline element.

This update supports content creators and editors, giving them more flexibility and creativity in how they structure content. As an example, users can embed elements such as products or attribute text to a particular author.

Read the Rich Text Documentation →

Other Important updates

Improved welcome screen.png

  • Welcome Screen. You may have already noticed, but we’ve taken some time to update your welcome screen in your Hygraph project. Stay up to date on important updates, features and Hygraph news while maintaining a bird’s eye view of your projects.
  • Granular Webhooks have made their debut ensuring that your Webhooks will only trigger if the request to the Content API came from the webapp only, or the user issuing the request is of a given type (i.e. PAT, PUBLIC, ROLE).

#A Hygraph Sneak Peek

Modular Components

Modular Components.png

We are excited to update our users that we are currently beta testing Modular Components - we expect to release it for all Hygraph users within the next couple of months. This feature aims at giving developers and content creators more flexibility when creating content by bundling fields together into what we’re calling components within the Schema. Users can add these components to content pieces to speed up creation, in particular for nested and hierarchical content models.

Be the first to know when Modular Components are released by joining our Slack community. Plus, stay up-to-date on all Hygraph announcements, events, and all the growing ways to get more involved with Hygraph and our team.

Join our Community Slack →

Blog Author

Alexandra Buckalew

Alexandra Buckalew

[she/her] Alex is driving our product marketing efforts at Hygraph. She's also a storyteller and a mac & cheese enthusiast.

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