Frequently Asked Questions
Product Updates & Features
What new features were introduced in the January 2022 Hygraph product update?
The January 2022 Hygraph product update introduced several enhancements:
- Configurable Sidebar: Allows project administrators to customize the sidebar for content editors, including reordering fields and integrating UI Extensions. Learn more.
- Rich Text Inline Embeds: Enables embedding various types of entries as blocks or inline elements within the Rich Text Editor, giving content creators more flexibility. Read the documentation.
- Welcome Screen Improvements: The welcome screen now provides better visibility into project metrics and Hygraph news.
- Granular Webhooks: Webhooks can now be triggered based on more specific criteria, such as the source of the API request or user type. See details.
- Modular Components (Beta): Beta testing for Modular Components, which will allow bundling fields into reusable components for faster content creation, especially for nested and hierarchical models.
How does the Configurable Sidebar feature benefit Hygraph users?
The Configurable Sidebar allows administrators to tailor the sidebar view for content editors, making it easier to organize fields and integrate third-party tools or analytics. This customization streamlines content creation and editing workflows. For more, see the UI Extensions documentation.
What are Rich Text Inline Embeds in Hygraph?
Rich Text Inline Embeds let users embed various types of entries (such as products or author attributions) as blocks or inline elements within the Rich Text Editor. This gives content creators more flexibility and creativity in structuring content. Read more.
What improvements were made to the Hygraph Welcome Screen?
The Welcome Screen was updated to provide users with a clearer overview of important project metrics and the latest Hygraph news, helping teams stay informed and manage projects more effectively.
What are Granular Webhooks and how do they work in Hygraph?
Granular Webhooks allow users to trigger webhooks based on specific criteria, such as the source of the Content API request or the user type (PAT, PUBLIC, ROLE). This provides developers with more control and oversight over integrations and automation. Learn more.
What is the Modular Components feature and when will it be available?
Modular Components is a feature (in beta as of January 2022) that allows developers and content creators to bundle fields into reusable components within the Schema. This speeds up content creation, especially for nested and hierarchical content models. The feature is expected to be released to all users in the months following January 2022. Join the Hygraph Community Slack for updates.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, and scalability. Key benefits include faster speed-to-market, control at scale, and lower total cost of ownership. For more, see the Hygraph Features page.
Does Hygraph provide an API for content management?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.
Where can I find Hygraph's technical documentation?
Comprehensive technical documentation for Hygraph is available at hygraph.com/docs, covering all aspects of building and deploying projects.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and data protection. For more, visit the Hygraph Security Features page.
How does Hygraph ensure the security of my data?
Hygraph provides robust security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Details are available on the Hygraph Security Features page.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For the latest details, visit the Hygraph Pricing page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies. See case studies.
What industries use Hygraph?
Hygraph is used across industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Explore industry case studies.
What business impact can customers expect from using Hygraph?
Customers can expect time savings through streamlined workflows, ease of use, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Learn more.
Can you share some customer success stories with Hygraph?
Yes. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. See more stories.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (like reliance on developers for content updates, outdated tech stacks, and clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Learn more.
How does Hygraph solve pain points for different user personas?
For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs and supports scalability. See details.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.
Support & Implementation
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding. Users can sign up for a free account and access documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Get started here.
What customer support does Hygraph provide?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact support.
What training and onboarding resources are available for new Hygraph users?
Hygraph provides onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Learn more.
Customer Proof & Case Studies
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more customer stories.
What feedback have customers given about Hygraph's ease of use?
Customers have praised Hygraph for its intuitive and user-friendly interface, noting that it is 'super easy to set up and use' and accessible for both technical and non-technical users. Read more feedback.
Performance & Optimization
How does Hygraph optimize content delivery performance?
Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. This helps reduce bounce rates and increase conversions. Learn more.