Frequently Asked Questions
Product Information
What is Hygraph and what is its primary purpose?
Hygraph is a GraphQL-native Headless CMS designed to help businesses build, manage, and deliver exceptional digital experiences at scale. Its primary purpose is to eliminate traditional content management pain points by providing flexibility, scalability, and efficiency for modern workflows. Hygraph enables teams to embrace structured content and deliver API-first to multiple digital applications across SaaS, mobile apps, web, streaming platforms, and more. Learn more.
How does Hygraph deliver content to multiple channels?
Hygraph uses an API-first approach, allowing you to efficiently repurpose and distribute your content across all current and future applications. This means you can deliver content to SaaS platforms, mobile apps, web, streaming platforms, and more, all from a unified API. Source.
What is content federation in Hygraph?
Content federation in Hygraph allows you to build immersive digital applications by integrating information from multiple internal or external sources. This capability helps solve data silos and ensures consistent content delivery across platforms. Learn more.
How does Hygraph support interactive applications?
Hygraph supports interactive applications through its unique GraphQL mutations, enabling users to go beyond passive content consumption and add their own content within digital applications. This makes it possible to create modern, interactive experiences. Source.
Features & Capabilities
What features does Hygraph offer for application content management?
Hygraph offers a diverse set of features for application content management, including:
- Digital Asset Management: Upload, edit, manage, and transform a wide range of digital assets.
- Programmatic Operations: Create, update, delete content, or make schema changes programmatically via the API.
- Schema Builder: Structure content into modular blocks, define metadata, and interrelationships.
- Worldwide CDN: All Content APIs are served via a globally distributed edge cache.
- Smart Edge Cache: Enhances performance and accelerates content delivery.
- Content Federation: Integrates multiple data sources without duplication.
- Granular Permissions, SSO Integrations, Audit Logs, and Encryption for security.
See all features.
How does Hygraph improve developer productivity?
Hygraph provides powerful GraphQL APIs that allow developers to focus on app development while editorial teams manage content. For example, K+S, Europe’s largest supplier of potash, used Hygraph to build a local urban farming app, enabling developers to meet aggressive timelines. Read the full story.
What performance benefits does Hygraph provide?
Hygraph delivers exceptional performance for content management and delivery through features like Smart Edge Cache for faster content delivery, high-performance endpoints for reliability and speed, and optimized GraphQL API performance. Learn more about performance improvements.
How does Hygraph ensure security and compliance?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. Security features include granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. Enterprise-grade compliance is supported with dedicated hosting, custom SLAs, and transparency in reporting. See security features.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, and more. It is especially suited for organizations looking to modernize legacy tech stacks, adopt scalable content management, and deliver exceptional digital experiences across multiple channels. Explore use cases.
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (like developer dependency and content bottlenecks), financial challenges (high operational costs, slow speed-to-market), and technical issues (complex schema evolution, integration difficulties, cache and performance bottlenecks, localization, and asset management). It provides a user-friendly interface, GraphQL-native architecture, content federation, and Smart Edge Cache to help businesses modernize their content management systems. See more on KPIs.
What are some real-world examples of companies succeeding with Hygraph?
Komax achieved a 3X faster time-to-market by managing over 20,000 product variations across 40+ markets via a single CMS. Samsung improved customer engagement by 15% with a scalable, composable member platform. Stobag increased online revenue share from 15% to 70% after transitioning to a digital-first approach. See more customer stories.
How does Hygraph help with content reuse and omnichannel delivery?
Hygraph enables content reuse and omnichannel delivery by separating the content layer from the presentation layer, allowing content managers to update content independently from developers. This approach supports delivery to websites, mobile apps, smart TVs, and future platforms, ensuring flexibility and future-proof content management. Learn more about content modeling.
Implementation & Onboarding
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding. Teams can start immediately with a free API Playground and a free forever developer account. For larger projects, you can request a demo. The structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Extensive documentation, webinars, live streams, and how-to videos are available for guidance. See documentation.
How long does it take to implement Hygraph?
The implementation timeline varies by project scope. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's onboarding and training resources help teams adopt the platform quickly. Read the Top Villas case study.
What training and support does Hygraph provide for new users?
Hygraph offers a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, 24/7 support via chat, email, and phone, real-time Intercom chat, a community Slack channel, and a dedicated Customer Success Manager for enterprise customers. See documentation.
Support & Maintenance
What customer service and support options are available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. The onboarding process includes introduction calls, account provisioning, and technical and content kickoffs. See support options.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security measures, and infrastructure maintenance are handled by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support, Intercom chat, community Slack, and extensive documentation. Enterprise customers receive a dedicated Customer Success Manager. See documentation.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform. See security features.
Customer Experience & Usability
How easy is Hygraph to use for non-technical users?
Hygraph is frequently praised for its intuitive user interface, making it easy for both technical and non-technical users to navigate and use effectively. Customers highlight its accessibility, ease of setup, and the ability to integrate custom apps for content quality checks. Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key KPIs and metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, and scalability metrics. See more on CMS KPIs.
Vision & Differentiation
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is rooted in values such as trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first. These values drive innovation and adaptability, helping businesses modernize their content management systems. Learn more about Hygraph.
How does Hygraph differentiate itself from other CMS platforms?
Hygraph stands out as the first GraphQL-native Headless CMS, offering flexibility, scalability, and integration capabilities. Its content federation, user-friendly tools, and enterprise-grade features (like Smart Edge Cache and advanced security) enable businesses to deliver exceptional digital experiences at scale. Hygraph focuses on composability and extensibility, making it a future-proof solution. Compare Hygraph.