Frequently Asked Questions

Product Information

What is Hygraph?

Hygraph is an enterprise-grade headless Content Management System (CMS) trusted by over 50,000 teams worldwide. It offers all the capabilities of a headless CMS, including features tailored for enterprise requirements such as dedicated hosting, custom SLAs, security certifications, and granular permissions. Hygraph enables businesses to unify data and enable content federation, empowering impactful digital experiences at scale. Source

What is an enterprise headless CMS?

An enterprise headless CMS is designed for large-scale operations, providing flexibility, scalability, and the ability to deliver content efficiently across multiple channels. Hygraph is built to meet these needs with features like dedicated hosting, custom SLAs, and advanced security. Source

How does a headless CMS differ from a traditional CMS?

A headless CMS, like Hygraph, separates the backend content repository from the frontend presentation layer. This allows developers to use any frontend technology to deliver content across multiple platforms, unlike traditional CMSs that tightly couple content management and presentation. Source

What is the key takeaway of using a headless CMS?

The key takeaway is that a headless CMS provides a backend-only content repository, making content accessible to any platform or digital channel via an API. This enables flexible, omnichannel content delivery. Source

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For detailed pricing information, visit the Hygraph pricing page.

Features & Capabilities

What features does Hygraph offer for enterprises?

Hygraph provides features tailored for enterprise needs, including dedicated hosting (with a choice of 77+ locations), custom SLAs (support and uptime up to 99.9%), granular permissions, SSO integrations, audit logs, backups with 365+ days data retention, and custom project limits (seats, environments, API limits, etc.). Source

What integrations does Hygraph support?

Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For the full list, visit the Hygraph Integrations page.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.

What technical documentation is available for Hygraph?

Hygraph offers comprehensive technical documentation covering all aspects of building and deploying projects. Access it at the Hygraph Documentation.

How does Hygraph ensure optimized content delivery performance?

Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. This helps reduce bounce rates and increase conversions. Source

Security & Compliance

What security certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. Source

What security features are included in Hygraph's enterprise plans?

Enterprise plans include SSO integrations, audit logs, granular permissions, backups with 365+ days data retention, encryption at rest and in transit, and sandbox environments. Data is hosted on ISO 27001 certified and SOC2 Type 2 compliant data centers, with GDPR-compliant hosting for EU enterprises. Source

Implementation & Support

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use resources like documentation and onboarding guides. For example, Top Villas launched a new project in just 2 months. Documentation | Top Villas Case Study

What support is available to Hygraph customers?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding, a dedicated account manager, and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Contact Page

What training and onboarding resources does Hygraph provide?

Hygraph provides onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Contact Page

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access documentation and the community Slack channel. Contact Page

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies or re-platforming from traditional solutions. Source

What business impact can customers expect from using Hygraph?

Customers can expect time savings through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. Source

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Product Page

What are some real-world success stories of Hygraph customers?

Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available on the Hygraph product page.

Which industries are represented in Hygraph's case studies?

Industries include food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. Case Studies

Who are some of Hygraph's customers?

Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at the Hygraph Case Studies page.

Performance & Metrics

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. More details are available in the Hygraph blog on CMS KPIs.

Industry Recognition & Analyst Reports

Has Hygraph been recognized by industry analysts?

Yes, Hygraph was recognized as one of the 34 Representative Vendors in the 2022 Gartner® Market Guide for Web Content Management and was included in Forrester’s Digital Experience Platforms Landscape, Q2 2023. Gartner Report | Forrester Report

Is Hygraph MACH certified?

Yes, Hygraph is fully MACH certified, aligning with leading standards for composable architectures. Source

User Experience & Ease of Use

How do customers rate Hygraph's ease of use?

Customers praise Hygraph for its intuitive and user-friendly interface, noting that even non-technical users can start using it right away. The UI is described as logical and accessible for both technical and non-technical teams. Source

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Enterprise Headless Content Management

Trusted by over 50,000 teams worldwide, Hygraph offers all the capabilities of a headless CMS including the ones needed to fulfill enterprise requirements such as dedicated hosting, custom SLAs, security certifications, granular permissions, etc.

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Trusted by teams of all sizes to deliver content to millions across the world

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Enterprise implementation on your terms

Our team is available to assist during the initial set-up and throughout your project; fulfilling all custom performance and support requirements.

Support SLA

Opt for customized service SLAs, including 24/7 support, a dedicated account manager, and solution architect.

Uptime SLA

Enterprise plans offer an uptime SLA of up to 99.9%, with optional dedicated hosting, choice of location and disaster recovery.Z

Custom Limits

Based on your needs, choose custom limits for your projects; seats, environments, roles, API limits, etc.

Dedicated hosting

Host your Hygraph instance and content on dedicated infrastructure, choosing from around 77 locations worldwide.

Partner network

To accelerate complex projects, we can connect you to implementation experts within our partner network.

Onboarding support

Benefit from professional support in onboarding, with consultation for architecture and data modeling.

Recognized by analysts

Certified with leading standards

Top-notch security and governance

Our headless CMS follows the industry leading standards to ensure the highest levels of security and privacy for your data.

Certified and secure infrastructure

Your data will be securely hosted on ISO 27001 certified and SOC2 Type 2 compliant data centers. All content is encrypted by SSL in transit and at rest. We also offer GDPR compliant hosting for enterprises in the EU.

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Security controls and features

Enterprise plans include the required capabilities to meet security and compliance requirements:

  • SSO integrations
  • Audit logs
  • Granular permissions
  • Backups and 365+ days data retention

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Delivering stellar experiences

Trusted by global teams

Get in touch with our team

Contact us today, and our team will continuously assist you during the implementation of your enterprise headless CMS.

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