Frequently Asked Questions
Product Information
What is Hygraph?
Hygraph is an enterprise-grade headless Content Management System (CMS) trusted by over 50,000 teams worldwide. It offers all the capabilities of a headless CMS, including features tailored for enterprise requirements such as dedicated hosting, custom SLAs, security certifications, and granular permissions. Hygraph enables businesses to unify data and enable content federation, empowering impactful digital experiences at scale. Source
What is an enterprise headless CMS?
An enterprise headless CMS is designed for large-scale operations, providing flexibility, scalability, and the ability to deliver content efficiently across multiple channels. Hygraph is built to meet these needs with features like dedicated hosting, custom SLAs, and advanced security. Source
How does a headless CMS differ from a traditional CMS?
A headless CMS, like Hygraph, separates the backend content repository from the frontend presentation layer. This allows developers to use any frontend technology to deliver content across multiple platforms, unlike traditional CMSs that tightly couple content management and presentation. Source
What is the key takeaway of using a headless CMS?
The key takeaway is that a headless CMS provides a backend-only content repository, making content accessible to any platform or digital channel via an API. This enables flexible, omnichannel content delivery. Source
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For detailed pricing information, visit the Hygraph pricing page.
Features & Capabilities
What features does Hygraph offer for enterprises?
Hygraph provides features tailored for enterprise needs, including dedicated hosting (with a choice of 77+ locations), custom SLAs (support and uptime up to 99.9%), granular permissions, SSO integrations, audit logs, backups with 365+ days data retention, and custom project limits (seats, environments, API limits, etc.). Source
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For the full list, visit the Hygraph Integrations page.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
What technical documentation is available for Hygraph?
Hygraph offers comprehensive technical documentation covering all aspects of building and deploying projects. Access it at the Hygraph Documentation.
How does Hygraph ensure optimized content delivery performance?
Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. This helps reduce bounce rates and increase conversions. Source
Security & Compliance
What security certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. Source
What security features are included in Hygraph's enterprise plans?
Enterprise plans include SSO integrations, audit logs, granular permissions, backups with 365+ days data retention, encryption at rest and in transit, and sandbox environments. Data is hosted on ISO 27001 certified and SOC2 Type 2 compliant data centers, with GDPR-compliant hosting for EU enterprises. Source
Implementation & Support
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use resources like documentation and onboarding guides. For example, Top Villas launched a new project in just 2 months. Documentation | Top Villas Case Study
What support is available to Hygraph customers?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding, a dedicated account manager, and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Contact Page
What training and onboarding resources does Hygraph provide?
Hygraph provides onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Contact Page
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access documentation and the community Slack channel. Contact Page
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies or re-platforming from traditional solutions. Source
What business impact can customers expect from using Hygraph?
Customers can expect time savings through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. Source
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Product Page
What are some real-world success stories of Hygraph customers?
Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available on the Hygraph product page.
Which industries are represented in Hygraph's case studies?
Industries include food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. Case Studies
Who are some of Hygraph's customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at the Hygraph Case Studies page.
Performance & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. More details are available in the Hygraph blog on CMS KPIs.
Industry Recognition & Analyst Reports
Has Hygraph been recognized by industry analysts?
Yes, Hygraph was recognized as one of the 34 Representative Vendors in the 2022 Gartner® Market Guide for Web Content Management and was included in Forrester’s Digital Experience Platforms Landscape, Q2 2023. Gartner Report | Forrester Report
Is Hygraph MACH certified?
Yes, Hygraph is fully MACH certified, aligning with leading standards for composable architectures. Source
User Experience & Ease of Use
How do customers rate Hygraph's ease of use?
Customers praise Hygraph for its intuitive and user-friendly interface, noting that even non-technical users can start using it right away. The UI is described as logical and accessible for both technical and non-technical teams. Source