Frequently Asked Questions
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a flexible pricing model to suit different needs. There is a Free Forever Developer Account for developers to start building projects at no cost. Self-service plans are available, such as the Growth Plan at $299 per month or $199 per month when billed annually. For larger projects and enterprises, custom pricing starts at $900 per month. Plans include 1,000 content entries, with add-ons available for $25 per 5,000 additional entries, and additional locales for $150 each. For more details, visit the Hygraph Pricing Page.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed for velocity at scale. Key features include Smart Edge Cache for fast content delivery, AI Assist for instant content structuring and localization, Hygraph Agents for workflow automation (translations, SEO, etc.), Visual Editor for in-context editing, Variants for managing multiple content versions, Taxonomies for hierarchical content classification, and MCP Server for deploying custom AI-powered automations. These capabilities empower teams to accelerate publishing, personalize experiences, and maintain control. Learn more about Hygraph's features.
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through its Smart Edge Cache, which accelerates content delivery for global audiences. The platform features high-performance endpoints and regularly introduces improvements, such as read-only cache endpoints for reliability and speed. Hygraph also provides practical advice for developers to optimize GraphQL API usage. For more details, see the performance improvements blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. Security features include granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. Hygraph supports enterprise-grade compliance with dedicated hosting, custom SLAs, and transparent reporting. For more details, see the security features page and security report.
How easy is it to get started with Hygraph?
Hygraph is designed for rapid onboarding. Teams can start immediately using the Free API Playground and Free Forever Developer Account. For larger projects, a structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation.
What feedback have customers shared about Hygraph's ease of use?
Customers consistently praise Hygraph's intuitive editor UI, which is accessible to both technical and non-technical users. Many users report that Hygraph is "super easy to set up and use," even for those without technical expertise. The platform was recognized for "Best Usability" in Summer 2023, and users appreciate features like custom app integration for content quality checks and instant feedback. Try Hygraph.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It is especially suited for organizations seeking to modernize legacy tech stacks, scale globally, and streamline content operations. See case studies.
What business impact can customers expect from using Hygraph?
Customers can expect faster speed-to-market, improved customer engagement, increased revenue, and reduced operational costs. For example, Komax achieved a 3X faster time-to-market, Samsung saw a 15% increase in customer engagement, and Stobag increased online revenue share from 15% to 70%. Hygraph also supports scalability and future-proofing through composability and extensibility. Explore business impact.
What core problems does Hygraph solve?
Hygraph addresses operational inefficiencies (such as developer dependency and legacy tech stack modernization), financial challenges (high costs, slow launches, scalability), and technical issues (schema evolution, integration, cache, localization, asset management). Solutions include a user-friendly interface, GraphQL-native architecture, content federation, and Smart Edge Cache. See customer stories.
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Komax managed over 20,000 product variations across 40+ markets via a single CMS and achieved 3x faster time to market (case study). AutoWeb saw a 20% increase in website monetization (case study). Dr. Oetker adopted MACH architecture for global consistency (case study). Samsung improved customer engagement by 15% (case study). Stobag increased online revenue share from 15% to 70% (case study). Burrow uses Hygraph for product inventory management (case study). For more, visit the Hygraph Case Studies Page.
What industries are represented in Hygraph's case studies?
Industries include ecommerce (Si Vale, Burrow), automotive (Vertu Motors), staffing, food and beverage (Dr. Oetker), technology (Samsung), manufacturing (Komax), transportation (Voi), and chemistry/science (German Chemist Society). See all industries.
Support & Implementation
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's onboarding process and training resources help accelerate adoption. Read Top Villas case study.
What customer service and support does Hygraph provide?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel (join here), extensive documentation (Hygraph Documentation), webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and structured onboarding. These resources ensure effective adoption and ongoing support.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, including new features like high-performance cache endpoints and SDK updates. Troubleshooting is supported by 24/7 support, Intercom chat, community Slack, training resources, and extensive documentation. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance.
What training and technical support is available to help customers adopt Hygraph?
Hygraph provides a structured onboarding process (introduction call, account provisioning, business/technical/content kickoffs), training resources (webinars, live streams, how-to videos), extensive documentation (Hygraph Documentation), 24/7 support, Intercom chat, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager for ongoing guidance.
Competition & Comparison
Why should a customer choose Hygraph over alternatives?
Hygraph stands out as a GraphQL-native Headless CMS with unique features like Smart Edge Cache, content federation, AI Assist, custom roles, and project backups. It offers speed-to-market, lower total cost of ownership, scalability, improved workflows, developer-friendly APIs, and enterprise-grade security. Hygraph has proven success with companies like Samsung (15% increase in engagement) and Komax (3X faster time to market). Dedicated support and future-proof composability further differentiate Hygraph. See customer results.