Frequently Asked Questions
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a range of pricing options to suit different needs:
- Free Forever Developer Account: Ideal for developers to explore and start building projects at no cost.
- Growth Plan: $299/month or $199/month when billed annually, including 1,000 content entries and 3 locales. Add-ons are available for additional entries ($25 per 5,000) and locales ($150 each).
- Enterprise Plans: Custom pricing starting at $900/month, tailored for larger projects and specific requirements.
For full details, visit the Hygraph Pricing Page.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed for operational efficiency, scalability, and flexibility. Key features include:
- Smart Edge Cache: Accelerates content delivery for global audiences.
- Content Federation: Integrates data from multiple sources without duplication.
- Rich Text SuperPowers: Advanced content formatting and management.
- Custom Roles & Granular Permissions: Fine-grained access control for teams.
- Project Backups: Ensures data safety and recoverability.
- GraphQL API: Developer-friendly, high-performance endpoints.
- Built-in AI Capabilities: Structure, enrich, and localize content with AI (as highlighted at B2B Atlanta 2025).
For a full list, see Hygraph Features.
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through its Smart Edge Cache for faster content delivery, high-performance endpoints for reliability and speed, and ongoing improvements to its GraphQL API. Developers receive practical advice for optimizing API usage. For more, see this blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified, and GDPR compliant. Security features include granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), and regular backups. For details, see the security features page and security report.
How easy is it to get started with Hygraph?
Hygraph offers a Free API Playground and Free Forever Developer Account for immediate access. The onboarding process includes introduction calls, account provisioning, business/technical/content kickoffs, and access to webinars, live streams, and how-to videos. Extensive documentation is available at Hygraph Documentation.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It supports organizations seeking scalable, future-proof content management and localization. See case studies for examples.
What business impact can customers expect from Hygraph?
Customers report faster speed-to-market (Komax: 3x faster), increased customer engagement (Samsung: 15% increase), and higher online revenue share (Stobag: from 15% to 70%). Hygraph also reduces operational costs and supports seamless scaling. See case studies for more.
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech), financial challenges (lower costs, faster launches), and technical issues (schema evolution, integration, cache/performance, localization, asset management). See case studies for real-world examples.
Can you share specific customer success stories?
Yes. Examples include:
- Komax: 3x faster time to market, managing 20,000+ product variations across 40+ markets (case study).
- AutoWeb: 20% increase in website monetization (case study).
- Dr. Oetker: Global consistency via MACH architecture (case study).
- Samsung: 15% increase in customer engagement (case study).
- Stobag: Online revenue share increased from 15% to 70% (case study).
- Burrow: Product inventory management (case study).
More examples at Hygraph Case Studies Page.
Technical Requirements & Implementation
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched in 2 months from initial contact, and Si Vale met aggressive deadlines during their initial phase. Hygraph's onboarding and training resources support rapid adoption. See Top Villas case study and Si Vale case study.
What training and technical support is available for Hygraph customers?
Hygraph provides structured onboarding (introduction call, account provisioning, business/technical/content kickoffs), webinars, live streams, how-to videos, extensive documentation (Hygraph Documentation), 24/7 support via chat/email/phone, Intercom chat, and a community Slack channel (join here). Enterprise customers receive a dedicated Customer Success Manager.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is cloud-based, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades (e.g., new features, performance improvements) are seamless. Troubleshooting is supported via 24/7 chat/email/phone, Intercom chat, documentation, and API Playground. Enterprise customers have a dedicated Customer Success Manager.
Customer Experience & Proof
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ability to integrate custom apps for content quality checks. Hygraph was recognized for "Best Usability" in Summer 2023. Review titles highlight flexibility, user-friendliness, and effectiveness for diverse teams. See Hygraph reviews.
Who are some of Hygraph's customers?
Notable customers include Komax, AutoWeb, Dr. Oetker, Samsung, Stobag, and Burrow. For more, visit the Hygraph Case Studies Page.
komax.com
autoweb.com
oetker.com
samsung.com
stobag.com
burrow.com
Competition & Comparison
Why should a customer choose Hygraph over alternatives?
Hygraph stands out for its GraphQL-native architecture, Smart Edge Cache, content federation, advanced localization, and enterprise-grade security. It offers lower total cost of ownership, faster speed-to-market, and proven results (e.g., Komax: 3x faster launches, Samsung: 15% engagement increase). Dedicated support and future-proof composability further differentiate Hygraph. See case studies for more.
Industry Coverage
What industries are represented in Hygraph's case studies?
Industries include ecommerce (Si Vale, Burrow), automotive, staffing, food and beverage (Dr. Oetker), technology (Samsung), manufacturing (Komax), transportation (Voi), and chemistry/science (German Chemist Society). See Hygraph Case Studies Page for details.