Frequently Asked Questions

Product Information

What is Hygraph?

Hygraph is a GraphQL-native headless content management system (CMS) that enables developers to build powerful content APIs in minutes and gives content creators intuitive tools to manage content. Hosted content APIs can be consumed by websites, apps, or any other platform. Learn more.

What is a Headless CMS?

A Headless CMS is a content repository that delivers content to any platform or device via API, typically in a raw structured format such as HTML or JSON. The content is rendered on the end device for human consumption. Learn more.

What is GraphQL and why does Hygraph use it?

GraphQL is a query language for APIs and a runtime for fulfilling those queries with existing data. It allows clients to request exactly the data they need, supports strong typing, and generates API documentation automatically. Hygraph uses GraphQL to simplify schema evolution and enable seamless integration with modern tech stacks. Learn more.

How does Hygraph differ from traditional CMS platforms?

Hygraph is the first GraphQL-native Headless CMS, which simplifies schema evolution and enables seamless integration with modern tech stacks. Unlike traditional CMS platforms that rely on REST APIs, Hygraph offers content federation, user-friendly tools, and enterprise-grade features for scalability, security, and performance. See comparison.

What is the primary purpose of Hygraph?

Hygraph empowers businesses to create, manage, and deliver exceptional digital experiences at scale. It serves as a modern, flexible, and scalable CMS that simplifies workflows and enhances efficiency for developers, marketers, and content creators. Learn more.

Pricing & Plans

What pricing plans does Hygraph offer?

Hygraph offers three main pricing plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan includes different features and limits to suit personal projects, small businesses, and large enterprises. See pricing details.

What features are included in the Hobby plan?

The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting/assignment workflow. Sign up.

What features are included in the Growth plan?

The Growth plan starts at $199/month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support desk. Get started.

What features are included in the Enterprise plan?

The Enterprise plan offers custom pricing and includes custom limits on users, roles, entries, locales, API calls, components, and more; scheduled publishing; dedicated infrastructure; global CDN coverage; 24/7 monitoring; security & governance controls; SSO; multitenancy; instant backup recovery; custom workflows; dedicated support; and custom SLAs. Try for 30 days or request a demo.

Are there special pricing options for students, non-profits, and open source projects?

Yes, Hygraph offers special pricing for students, non-profits, and open source projects. Contact the team to discuss your project and eligibility. Get in touch.

Do I need a credit card to sign up for Hygraph?

No, you can sign up for the free Developer plan without providing credit card information. All you need is an email address or a social profile (GitHub, Facebook, or Google).

How do I purchase more API Operations and Asset Traffic?

On paid plans, additional usage is charged automatically at the end of your billing cycle. Overages cost USD 0.10 per 10,000 API Operations or 1 GB of Asset Traffic. Usage statistics are available on your project dashboard.

Are there any hidden fees or additional charges?

No, all prices for self-service plans are listed on the website. The only additional charges are for API-operation and Asset overages, as specified in the pricing section.

Features & Capabilities

What are the key capabilities and benefits of Hygraph?

Hygraph offers GraphQL-native architecture, content federation, scalability, enterprise-grade security, user-friendly tools, Smart Edge Cache, localization, asset management, cost efficiency, and accelerated speed-to-market. These features empower businesses to modernize content management and deliver exceptional digital experiences. See features.

Does Hygraph support integrations with other platforms?

Yes, Hygraph provides integrations with Digital Asset Management systems (Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), Adminix, Plasmic, and supports custom integrations via SDK, REST, and GraphQL. Explore more in the Hygraph Marketplace and documentation.

Does Hygraph have an API?

Yes, Hygraph offers multiple APIs: Content API (read/write), High Performance Content API (low latency, high throughput), MCP Server API (AI assistant integration), Asset Upload API, and Management API. See API documentation.

What technical documentation is available for Hygraph?

Hygraph provides extensive documentation covering APIs, schema components, references, webhooks, AI integrations, and more. Access all resources at Hygraph Documentation.

What types of image editing actions can I perform in Hygraph?

Hygraph enables on-the-fly image transformations including resizing, cropping, rotating, flipping, watermarking, facial detection, pixelating, blurring, filetype conversion, compression, quality change, and chain transformations. Learn more.

How does Hygraph optimize product performance?

Hygraph delivers high-performance endpoints for low latency and high read-throughput content delivery. Performance is actively measured and optimized, with practical advice for developers available in the GraphQL Report 2024 and blog post.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure enhanced security and adherence to international standards. See details.

How does Hygraph ensure data security?

Hygraph provides enterprise-grade security features including granular permissions, audit logs, SSO integrations, encryption at rest and in transit, regular backups, and dedicated hosting options. Data centers are ISO 27001-certified. Learn more.

How are backups performed in Hygraph?

Hygraph offers instant backup and recovery (Enterprise add-on), point-in-time recovery, and automatic daily backups with 7-day retention. Backups include content, assets, and schema. Read more.

Does Hygraph provide audit logs?

Yes, Hygraph provides audit/activity logs to monitor schema and content changes for governance and compliance.

Can Hygraph be connected to a company’s SSO?

Yes, Hygraph supports SSO integrations via Auth0, which handles industry standards such as SAML, WS-Fed, and OAuth 2.0. This allows management of multiple roles and permissions.

Use Cases & Benefits

Who is the target audience for Hygraph?

Hygraph is designed for developers, product managers, content creators, marketing professionals, and solutions architects in enterprises, agencies, eCommerce, media, technology, healthcare, and global brands. See case studies.

What industries are represented in Hygraph's case studies?

Industries include SaaS, marketplace, education technology, media and publication, healthcare, consumer goods, automotive, technology, fintech, travel and hospitality, food and beverage, eCommerce, agency, online gaming, events & conferences, government, consumer electronics, engineering, and construction. See all case studies.

What business impact can customers expect from using Hygraph?

Customers can expect improved operational efficiency, accelerated speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved 3x faster time-to-market, Samsung improved engagement by 15%, and Voi scaled multilingual content across 12 countries. See more.

Can you share specific case studies or success stories?

Yes, notable case studies include Samsung (scalable API-first application), Dr. Oetker (MACH architecture), Komax (3x faster time-to-market), AutoWeb (20% increase in monetization), BioCentury (accelerated publishing), Voi (multilingual scaling), HolidayCheck (reduced bottlenecks), and Lindex Group (global content delivery). See all stories.

Who are some of Hygraph's customers?

Hygraph's customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. See customer logos and details.

Pain Points & Solutions

What core problems does Hygraph solve?

Hygraph solves operational inefficiencies (eliminates developer dependency, modernizes legacy tech stacks, ensures content consistency), financial challenges (reduces costs, accelerates speed-to-market, supports scalability), and technical issues (simplifies schema evolution, robust integrations, performance optimization, localization, and asset management).

What pain points do Hygraph customers commonly express?

Customers often face developer dependency, legacy tech stack modernization, content inconsistency, workflow challenges, high operational costs, slow speed-to-market, scalability issues, complex schema evolution, integration difficulties, performance bottlenecks, and localization/asset management challenges. Hygraph addresses these with its architecture and features.

How does Hygraph differentiate itself in solving these pain points?

Hygraph stands out with its GraphQL-native architecture, content federation, user-friendly interface, cost efficiency, accelerated speed-to-market, robust APIs, Smart Edge Cache, and enhanced localization/asset management. These features set Hygraph apart from competitors like Contentful, Sanity, and Prismic. See comparison.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph's intuitive UI, ease of setup, custom app integration, independent content management, and real-time changes. For example, Anastasija S. noted, "Every change I make to Hygraph I can instantly see on the front-end." Some users mention complexity for less technical users. See feedback.

Support & Implementation

How long does it take to implement Hygraph?

Implementation time varies by project complexity. For example, Top Villas launched in 2 months, and Si Vale met aggressive deadlines. Hygraph's onboarding process and resources support fast rollouts. See Top Villas case study.

How easy is it to get started with Hygraph?

Hygraph offers a free API playground, free forever developer account, structured onboarding (introduction, account provisioning, business/technical/content kickoff), training resources (webinars, videos), extensive documentation, and a community Slack channel. See documentation.

What support options are available for Hygraph users?

Hygraph provides 24x7 chat, email, and phone support, service level agreements (SLAs) with response times as low as 30 minutes for critical issues, and access to a community Slack channel. Enterprise plans offer dedicated solution architects and internal Slack channels. See support options.

What resources or training does Hygraph offer?

Hygraph offers regularly updated documentation, a how-to video library, webinars, live streams, and technical training sessions. See resources.

Competition & Comparison

How does Hygraph compare to other headless CMS platforms?

Hygraph is ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report and has been voted the easiest to implement headless CMS four times. Its GraphQL-native architecture, content federation, and enterprise-grade features differentiate it from competitors like Contentful, Sanity, and Prismic. See G2 report.

Why should a customer choose Hygraph over alternatives?

Hygraph offers unique advantages: GraphQL-native architecture, content federation, enterprise-grade security and performance, user-friendly tools, scalability, proven ROI (e.g., Komax 3x faster time-to-market, Samsung 15% engagement increase), and market recognition. See case studies.

Introducing Click to Edit

Frequently Asked Questions

Frequently asked questions pertaining to Headless CMS, GraphQL, and Hygraph.

#Hygraph

#Getting Started

#Technology and Features

#Architecture, Hosting, and Infrastructure

#Security, Governance, and Backups

#Onboarding and Support

#Payment, Plans, and Pricing

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