Frequently Asked Questions

Backup & Recovery Features

What is Hygraph's Instant One-click Backup Recovery feature?

Hygraph's Instant One-click Backup Recovery is an enterprise add-on that allows users to restore their project to a previous version with a single click. This feature helps quickly recover from errors or unintended changes, ensuring data safety and minimizing downtime. Learn more.

How do I restore my project to a previous version using Hygraph?

With the Backup and Recovery add-on, you can view all available backups by navigating to project settings > Backups and Recovery. You can restore by cloning a backup to a new environment, testing and promoting to master once everything works as intended, or directly promoting the backup to master. Backups are available for the last 7 days. Read the documentation.

Was my data backed up before the introduction of Instant One-click Backup Recovery?

Yes, Hygraph has always maintained backups of your data for disaster recovery purposes. The new backup method gives you greater control, allowing you to restore your data independently in case of breaking changes caused by your actions. Source.

Can I backup my data offsite with Hygraph?

Yes, you can always backup your data offsite by exporting all of your content using the Content Delivery API. Learn more about the API.

If I am not on an enterprise plan, is my data still backed up?

Yes, Hygraph maintains backups of your data for disaster recovery purposes for all plans. However, only enterprise customers who have purchased the Backup and Recovery add-on can automatically restore backups themselves for up to 7 days. Source.

Pricing & Plans

What is Hygraph's pricing model for Backup and Recovery?

The Instant One-click Backup Recovery is available as an add-on for enterprise customers. For pricing details, contact your Customer Success Manager or visit the Hygraph pricing page.

Features & Capabilities

What other features does Hygraph offer for enterprise users?

Enterprise users benefit from Instant One-click Backup Recovery, Granular Permissions, Audit Logs, and more. These features provide enhanced control, security, and flexibility for managing content and data. Learn more.

What integrations are available with Hygraph?

Hygraph offers a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See the full list.

Does Hygraph provide an API for managing content?

Yes, Hygraph provides a powerful GraphQL API for fetching and managing content efficiently. Learn more about the API.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. Learn more.

Support & Implementation

What support is available for Hygraph customers?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact support.

How easy is it to get started with Hygraph?

Hygraph is designed for ease of use, with an intuitive interface praised by customers. Non-technical users can start quickly, and resources like documentation and onboarding guides are available. For example, Top Villas launched a new project in just 2 months. Get started.

Use Cases & Customer Success

What industries use Hygraph?

Hygraph is used across industries such as Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. See case studies.

Can you share some customer success stories with Hygraph?

Yes, Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more stories.

Technical Documentation

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering everything you need to know about building and deploying projects.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

Introducing Instant one-click Backup Recovery

With our new add-on, enterprise customers can easily restore their project to a previous version in case of errors or unintended changes.
Shahan Syed

Written by Shahan 

Sep 24, 2024
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Making changes to your schema or content can sometimes result in unintended breaking changes of your frontend. In such cases, you’d want to get things up and running smoothly as fast as possible.

Our new Backup and Recovery add-on helps you get your applications back to a working state by allowing you to restore to an earlier version of your main environment instantly with one click.

As an enterprise customer, you can purchase Backups and Recovery as an add-on by contacting your Customer Success Manager today.

Not an enterprise user?

Benefit from Instant one-click Backup Recovery, Granular Permissions, Audit Logs, a wider variety of hosting locations, and much more.

#How to restore your backups?

With the Backups and Recovery add-on, you can view all your available backups by heading to project settings > Backups and Recovery.

You’ll see a list of available backups for the last 7 days. You can restore by cloning a backup to a new environment, testing and promoting to master once everything works as intended. Alternatively, you can promote the backup directly to master if necessary, or choose not to promote the new environment at all, depending on what best suits your needs.

Read the documentation →

Frequently Asked Questions

Blog Author

Shahan Syed

Shahan Syed

Shahan is the Product Marketing Manager at Hygraph. Living in Pakistan, he loves to spend time exploring places, pencil sketching, reading, and watching science fiction and K-dramas.

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