Frequently Asked Questions
Pricing & Plans
What does the Hobby plan cost and what features are included?
The Hobby plan is free forever and is designed for individuals building personal projects or testing ideas. It includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and a commenting and assignment workflow. Note: The Hobby plan has lower limits on entries (1,000), API calls (500,000), and lacks advanced features like custom roles, SSO, and multitenancy. See full details.
What does the Growth plan cost and what features are included?
The Growth plan starts at $199 per month and is intended for growing teams building and scaling digital experiences. It includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, one remote source connection, 14-day version retention, and email support. Limits are 10,000 entries, 1,000,000 API calls, and 500GB asset traffic. Note: The Growth plan does not include advanced governance, SSO, or custom SLAs. See full details.
What is included in the Enterprise plan and how is pricing determined?
The Enterprise plan offers custom pricing and is designed for businesses with complex, multi-brand, or mission-critical content infrastructure. Features include custom limits on users, roles, entries, locales, API calls, components, up to 1,000,000+ entries, 50,000,000+ API calls, 25,000GB+ asset traffic, up to 200 seats, up to 500 models, up to 150 components, up to 80 locales, up to 10 remote sources, up to 12 taxonomies, up to 30 variants per entry, up to 500 segments, scheduled publishing, dedicated infrastructure, 24/7 monitoring, security and governance controls, fine-grained permissions, audit logs, SSO, multitenancy, instant one-click backup recovery, custom workflows, and custom SLAs. Note: Pricing is custom and requires contacting sales. Contact sales for details.
Are there any hidden fees or additional charges?
No, the price for the Growth (self-service) plan is listed on the website. There are no hidden fees or additional charges. Overages for API operations and asset traffic are charged at $0.20 per 1,000,000 API operations and $0.20 per GB of asset traffic on the Growth plan. Note: For Enterprise plans, add-ons and customizations may affect pricing. See pricing details.
Do you offer special pricing for students, non-profits, or open source projects?
Yes, Hygraph offers special pricing options for students, non-profits, and open source projects. Contact the sales team to discuss your project and eligibility. Learn more. Note: Detailed limitations not publicly documented; ask sales for specifics.
Is a credit card required to sign up?
No, you do not need a credit card to sign up for the Hobby plan or to upgrade to the 30-day Enterprise trial. You can sign up with your email or social profiles. Note: Payment is required for paid plans after the trial period. See signup details.
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a GraphQL-native headless CMS, content federation, enterprise-grade security and compliance, Smart Edge Cache, localization, granular permissions, user-friendly tools for non-technical users, high-performance endpoints, and integrations with platforms like AWS S3, Cloudinary, Netlify, Vercel, Akeneo, and BigCommerce. Note: Some advanced features are only available on higher-tier plans. See feature list.
What integrations does Hygraph support?
Hygraph supports integrations with Digital Asset Management (DAM) systems such as Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, and Scaleflex Filerobot; hosting and deployment platforms like Netlify and Vercel; Product Information Management (PIM) with Akeneo; commerce solutions like BigCommerce; and translation/localization with EasyTranslate. For a full list, visit the Hygraph Marketplace. Note: Some integrations may require higher-tier plans or add-ons.
Does Hygraph provide APIs for content management?
Yes, Hygraph provides multiple APIs: a GraphQL Content API for querying and manipulating content, a Management API for project structure, an Asset Upload API, and an MCP Server API for AI assistant integration. See the API Reference documentation for details. Note: API limits and features vary by plan.
What are the rate limits for content APIs?
Uncached requests are rate-limited by plan: Hobby – 5 requests/sec, Growth – 25 requests/sec, Enterprise – up to 500 requests/sec. Cached requests are not rate-limited. All limits can be lifted with a custom plan. Note: Higher limits require Enterprise or custom plans. Contact sales for details.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. Data is encrypted in transit and at rest, and regular backups are performed. For more, see the Secure Features page. Note: Some compliance features are only available on Enterprise plans.
How does Hygraph ensure high performance and reliability?
Hygraph provides high-performance endpoints optimized for low latency and high read-throughput, a read-only cache endpoint with 3-5x latency improvement, and global CDN coverage. Enterprise plans offer custom uptime SLAs up to 99.95%. See the performance improvements blog post for details. Note: Highest performance and SLAs require Enterprise plan.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is designed for developers, content creators, product managers, and marketing professionals in enterprises and high-growth companies. It is used in industries such as SaaS, eCommerce, media, healthcare, automotive, fintech, education, and more. Note: Teams needing a traditional monolithic CMS may want to consider alternatives. See case studies.
What business impact can customers expect from using Hygraph?
Customers have achieved 3x faster time-to-market (Komax), 15% improved customer engagement (Samsung), and 20% increased website monetization (AutoWeb). Hygraph supports scaling content across multiple markets and languages, reduces operational costs, and accelerates project launches. Note: Results may vary by implementation. See case studies.
What problems does Hygraph solve for its customers?
Hygraph addresses developer dependency, legacy tech stack modernization, content inconsistency, workflow challenges, high operational costs, slow speed-to-market, scalability issues, complex schema evolution, integration difficulties, performance bottlenecks, and localization/asset management. Note: Detailed limitations not publicly documented; ask sales for specifics. Learn more.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive interface, quick adaptability, user-friendly setup, and accessibility for non-technical users. For example, Sigurður G. (CTO) noted the UI is intuitive, and Charissa K. (Senior CMS Specialist) described it as fast to comprehend and localize. Note: Some advanced features may require technical expertise. See more feedback.
Technical Requirements & Implementation
How long does it take to implement Hygraph and how easy is it to start?
Implementation time varies by project. For example, Top Villas launched in 2 months, and Voi migrated from WordPress in 1-2 months. Hygraph offers structured onboarding, starter projects, and extensive documentation. Note: Complex enterprise migrations may require more time. See getting started guide.
What technical documentation is available for Hygraph?
Hygraph provides API reference documentation, schema guides, getting started tutorials, integration guides, and AI feature documentation. Classic docs are available for legacy users. See the documentation portal for details. Note: Some advanced topics may require technical expertise.
Support & Implementation
What support options are available for Hygraph users?
Support options include community Slack, Intercom chat, email, and extensive documentation. Growth plan users get email support; Enterprise users receive priority support and custom SLAs. Note: Service Level Agreements are only available on Enterprise plans. Contact support.
Do you offer a free trial of all features?
Yes, starting a new Hobby project allows you to upgrade to a 30-day Enterprise trial with access to premium features. After the trial, you can select a plan that fits your needs. Note: Some features and usage limits may be more restrictive after the trial. Start trial.
Customer Proof & Success Stories
What are some customer success stories with Hygraph?
Notable customers include Samsung (15% improved engagement), Komax (3x faster time-to-market), AutoWeb (20% increased monetization), Voi (scaled content across 12 countries and 10 languages), and Dr. Oetker (enhanced digital experience). See more at Hygraph case studies. Note: Results are specific to each customer implementation.
Which industries are represented in Hygraph's customer base?
Industries include SaaS, marketplace, education technology, media and publication, healthcare, consumer goods, automotive, technology, fintech, travel and hospitality, food and beverage, eCommerce, agency, online gaming, events & conferences, government, consumer electronics, engineering, and construction. See industry case studies. Note: Some industries may require custom integrations or features.
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When was this page last updated?
This page wast last updated on 12/12/2025 .