Frequently Asked Questions
Features & Capabilities
What are the key features of Hygraph for knowledge management?
Hygraph offers a range of features tailored for knowledge management, including Content Federation (to unify information from multiple sources without duplication), a Schema Builder (for structuring content and defining metadata), Granular Permissions (for custom workflows and access control), Programmatic Content Creation via API, and Enterprise-grade security. These features enable teams to work faster and build flexible, scalable knowledge platforms. See all features.
How does Hygraph help unify fragmented knowledge and information?
Hygraph's Content Federation capability allows you to seamlessly bring together information from multiple systems without duplicating content or requiring middleware development. This ensures that knowledge is centralized, structured, and easily accessible across all platforms. Learn more about Content Federation.
How does Hygraph support collaboration and editorial workflows?
Hygraph empowers editorial teams to create and edit content within defined permissions and workflows. Granular permissions and custom workflows ensure that both UI and API users can collaborate securely and efficiently, supporting complex approval processes and team structures.
What is Content Federation and how does it benefit knowledge management?
Content Federation in Hygraph enables you to integrate data from multiple sources without duplication. Any changes made at the source are automatically reflected across all applications using that information, ensuring consistency and up-to-date knowledge everywhere. Learn more.
How does Hygraph improve search and personalization for knowledge management?
Hygraph allows you to structure your knowledge, define metadata, and establish relationships between content items. This organization enhances search capabilities and enables personalized experiences for users seeking specific information.
What is the Schema Builder and how does it help with content modeling?
The Schema Builder in Hygraph lets you structure content into models, define metadata, and set up interrelationships without needing backend expertise. This makes it easy to organize and manage complex knowledge bases. Learn more.
Can I programmatically create and manage content in Hygraph?
Yes, Hygraph supports programmatic content creation, updates, and deletion via its API. This enables automation and integration with other systems for efficient knowledge management. Learn more.
Use Cases & Benefits
What are common use cases for Hygraph in knowledge management?
Hygraph is used to build internal company wikis, e-learning platforms, knowledge portals, and resource centers. For example, 2U, a global edtech company, replaced its homebrew CMS with Hygraph to provide information to 300,000+ students across its LMS, websites, and product pages. Dashlane launched a knowledge resource center in just 2 weeks using Hygraph. Read the 2U case study | Read the Dashlane case study.
Who can benefit from using Hygraph for knowledge management?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, technology, education, SaaS, and more. It is especially beneficial for organizations needing to centralize knowledge, support global teams, and modernize legacy content systems. Explore use cases.
What problems does Hygraph solve for knowledge management?
Hygraph addresses operational inefficiencies (like developer dependency and fragmented content), financial challenges (high maintenance costs, slow speed-to-market), and technical issues (complex schema evolution, integration difficulties, cache and performance bottlenecks). Its user-friendly interface, GraphQL-native architecture, and content federation help organizations modernize their knowledge management systems. See related KPIs.
Can you share a customer success story using Hygraph for knowledge management?
2U, a global edtech company, used Hygraph to unify information from 500+ sources and deliver content to 300,000+ students across various platforms. Dashlane built a knowledge portal with Hygraph in just 2 weeks, enabling rapid progress and flexibility for their marketing team. Read the 2U case study | Read the Dashlane case study.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure robust security and compliance for enterprise customers. See security features.
How does Hygraph protect customer data?
Hygraph uses granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), and regular backups to protect customer data. Enterprise-grade compliance features include dedicated hosting, custom SLAs, and support for GDPR and CCPA regulations. Learn more.
Performance & Reliability
How does Hygraph ensure high performance for content delivery?
Hygraph features Smart Edge Cache for enhanced performance and faster content delivery, high-performance endpoints for reliability and speed, and practical advice for developers to optimize GraphQL API usage. These improvements support businesses with high traffic and global audiences. Read more.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground for immediate exploration, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and technical/content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. See documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Dashlane built a knowledge resource center in just 2 weeks. Hygraph's onboarding and training resources help accelerate adoption. Read Top Villas case study | Read Dashlane case study.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023, and users appreciate custom app integration for content quality checks and instant feedback. Try Hygraph.
Support & Maintenance
What support options are available for Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. See documentation | Join Slack.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are handled by Hygraph. Upgrades are seamless, and troubleshooting is supported by 24/7 support, documentation, and real-time chat. Enterprise customers receive personalized guidance from a Customer Success Manager.
Technical Requirements
What API does Hygraph use for knowledge management?
Hygraph utilizes a powerful GraphQL API, enabling you to build knowledge bases for portals, apps, chatbots, and more. This universal API supports both current and future knowledge management applications. Try the GraphQL Playground.
Customer Success & Metrics
What KPIs and metrics are associated with Hygraph's knowledge management solutions?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability, and performance during peak usage. See more on CMS KPIs.
Resources & Tutorials
Where can I find tutorials and resources for building knowledge management platforms with Hygraph?
Hygraph provides tutorials such as "How to Build an Internal Company Wiki from Scratch" and "How to build an e-learning platform with Hygraph." These resources guide you through building knowledge management solutions using Hygraph and Next.js. Build an Internal Company Wiki | Build an E-learning Platform.