Frequently Asked Questions

Pricing & Plans

What pricing plans does Hygraph offer?

Hygraph offers three main pricing plans: the free Hobby plan, the Growth plan starting at $199/month, and a custom-priced Enterprise plan. Each plan is designed to meet different team sizes and project needs. For more details, visit Hygraph's pricing page.

What features are included in the Hobby plan?

The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting and assignment workflow. Sign up for the Hobby plan.

What does the Growth plan cost and what does it include?

The Growth plan starts at $199 per month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support desk. Get started with the Growth plan.

What is included in the Enterprise plan?

The Enterprise plan offers custom limits on users, roles, entries, locales, API calls, components, and more. It includes version retention for a year, scheduled publishing, dedicated infrastructure, global CDN coverage, 24/7 monitoring, security and governance controls, SSO, multitenancy, instant backup recovery, custom workflows, dedicated support, and custom uptime/support SLAs. Try the Enterprise plan for 30 days or request a demo.

How can I get started with a free Hygraph account?

You can sign up for a free forever developer account on the Hobby plan and start exploring Hygraph immediately. Sign up here.

Features & Capabilities

What is Hygraph and what does it do?

Hygraph is a modern, flexible, and scalable content management system (CMS) designed to empower businesses to create, manage, and deliver exceptional digital experiences at scale. It features a GraphQL-native architecture, content federation, and enterprise-grade security and performance. Learn more about Hygraph.

What are the key features of Hygraph?

Key features include GraphQL-native APIs, content federation, Smart Edge Cache, localization, asset management, user-friendly tools for non-technical users, robust security and compliance, and extensive integration options. See all features.

Does Hygraph support AI-powered content operations?

Yes, Hygraph offers AI-powered features such as AI Agents and AI Assist, designed to streamline content operations and editing. Read about Hygraph AI Agents and AI Assist.

What integrations does Hygraph offer?

Hygraph integrates with digital asset management systems (e.g., Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), Adminix, Plasmic, and supports custom integrations via SDKs and APIs. Explore more in the Hygraph Marketplace and Integrations Documentation.

Does Hygraph provide APIs for developers?

Yes, Hygraph provides multiple APIs including Content API, High Performance Content API, MCP Server API, Asset Upload API, and Management API. Full details are available in the API Reference Documentation.

What technical documentation is available for Hygraph?

Hygraph offers extensive technical documentation covering APIs, schema components, references, webhooks, and AI integrations. Access all resources at Hygraph Documentation.

How does Hygraph ensure high performance?

Hygraph delivers high performance through optimized endpoints for low latency and high read-throughput, active performance measurement, and practical optimization advice. Learn more in the performance improvements blog and GraphQL Report 2024.

What is the Smart Edge Cache feature?

Smart Edge Cache is a feature that enhances performance and ensures faster content delivery, making Hygraph ideal for businesses with high traffic and global audiences. Learn more about Smart Edge Cache.

Does Hygraph support localization and asset management?

Yes, Hygraph offers robust localization and asset management capabilities, making it suitable for global teams managing content in multiple languages and regions. See all features.

How easy is it to use Hygraph for non-technical users?

Hygraph is frequently praised for its intuitive user interface and ease of setup, allowing non-technical users to manage content independently. Customers highlight the ability to create, update, and manage content without developer assistance. Read more customer feedback.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is designed for developers, product managers, content creators, marketing professionals, and solutions architects at enterprises, agencies, eCommerce platforms, media companies, technology firms, and global brands. See case studies.

What industries use Hygraph?

Industries represented in Hygraph's case studies include SaaS, marketplace, education technology, media and publication, healthcare, consumer goods, automotive, technology, fintech, travel and hospitality, food and beverage, eCommerce, agency, online gaming, events, government, consumer electronics, engineering, and construction. Explore industry case studies.

What business impact can I expect from using Hygraph?

Customers report improved operational efficiency, accelerated speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved 3x faster time-to-market and Samsung improved customer engagement by 15%. See business impact stories.

How does Hygraph help with operational inefficiencies?

Hygraph eliminates developer dependency with a user-friendly interface, modernizes legacy tech stacks, ensures content consistency, and streamlines workflows. See how HolidayCheck reduced bottlenecks.

How does Hygraph address financial challenges?

Hygraph reduces operational and maintenance costs, accelerates speed-to-market, and offers cost-effective integration options. For example, Samsung scaled globally while reducing maintenance overhead. Read the Samsung case study.

How does Hygraph solve technical pain points?

Hygraph simplifies schema evolution, integrates with third-party systems via robust GraphQL APIs, and optimizes performance with Smart Edge Cache. See technical best practices.

How long does it take to implement Hygraph?

Implementation time varies by project complexity. For example, Top Villas launched a new project in just 2 months, and Si Vale met aggressive deadlines with a smooth rollout. Read the Top Villas case study.

What onboarding and training resources are available?

Hygraph provides a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, and a community Slack channel for support. Access documentation and join the Slack community.

What customer feedback has Hygraph received about ease of use?

Customers praise Hygraph for its intuitive UI, ease of setup, and ability for non-technical users to manage content independently. Some users note that complex projects may require more technical expertise. Read more feedback.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data protection. Learn more about security.

How does Hygraph protect customer data?

Hygraph uses encryption at rest and in transit, granular permissions, audit logs, SSO integrations, regular backups, and dedicated hosting options in multiple regions. See security features.

Does Hygraph offer dedicated hosting and data residency options?

Yes, Hygraph offers shared or dedicated hosting in multiple regions, helping customers comply with local regulations and data residency requirements. Learn more.

How can customers report security incidents to Hygraph?

Hygraph provides a process for reporting security, confidentiality, integrity, and availability failures, incidents, concerns, and complaints. Details are available on the security features page.

Competition & Comparison

How does Hygraph compare to traditional CMS platforms?

Hygraph is the first GraphQL-native Headless CMS, offering simplified schema evolution, content federation, and modern workflows. Unlike traditional CMS platforms that rely on REST APIs, Hygraph enables seamless integration with modern tech stacks and reduces developer dependency. Compare headless CMSs.

What makes Hygraph different from other headless CMS solutions?

Hygraph stands out with its GraphQL-native architecture, content federation, Smart Edge Cache, user-friendly tools, and enterprise-grade security. It ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report and was voted the easiest to implement headless CMS for the fourth time. See G2 report.

How does Hygraph address pain points differently than competitors?

Hygraph addresses operational inefficiencies with an intuitive UI, reduces costs with a scalable platform, and solves technical challenges with robust GraphQL APIs and content federation. Its unique approach to schema evolution and integration sets it apart from competitors like WordPress, Sanity, Prismic, and Contentful. See customer stories.

Customer Proof & Case Studies

Who are some of Hygraph's notable customers?

Notable customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. See all customer stories.

Can you share specific case studies of customers using Hygraph?

Yes, for example: Samsung built a scalable, API-first application; Komax achieved 3x faster time to market; AutoWeb saw a 20% increase in website monetization; Voi scaled multilingual content across 12 countries. Read all case studies.

What are some use cases relevant to the pain points Hygraph solves?

Operational: HolidayCheck reduced developer bottlenecks; Dr. Oetker adopted MACH architecture; Si Vale streamlined content creation. Financial: Komax achieved faster launches and lower costs; Samsung scaled globally with reduced maintenance. Technical: Hygraph case studies highlight simplified development and robust integrations. See more use cases.

Where can I find more information about Hygraph's customer success stories?

Visit Hygraph's case studies page for a comprehensive list of customer stories across industries and use cases.

Product Information

What is the primary purpose of Hygraph?

Hygraph's primary purpose is to empower businesses to create, manage, and deliver exceptional digital experiences at scale, simplifying workflows and enhancing efficiency with a modern, flexible, and scalable CMS. Learn more.

What core problems does Hygraph solve?

Hygraph solves operational inefficiencies, financial challenges, and technical issues by eliminating developer dependency, modernizing tech stacks, ensuring content consistency, reducing costs, accelerating speed-to-market, and simplifying schema evolution and integrations. See problem-solution stories.

What pain points do Hygraph customers commonly express?

Customers often mention operational inefficiencies (developer dependency, legacy tech stacks), financial challenges (high costs, slow speed-to-market), and technical issues (complex schema evolution, integration difficulties, performance bottlenecks, localization, and asset management). See customer feedback.

How does Hygraph support scalability and flexibility?

Hygraph supports scalability and flexibility by enabling businesses to adapt to changing market needs, scale operations, and deliver content efficiently across multiple channels and regions. Learn more about scalability.

What is content federation in Hygraph?

Content federation in Hygraph allows integration of multiple data sources without duplication, ensuring consistent and efficient content delivery across channels. Learn more about content federation.

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