Frequently Asked Questions
Features & Capabilities
What is the Asset Model Extension in Hygraph?
The Asset Model Extension in Hygraph allows users to add custom fields to uploaded files, such as descriptions, alt text, and other metadata. This feature enables you to store and manage additional information alongside your digital assets, supporting advanced digital asset management workflows. You can add fields to the asset system model just like any other model, making it easy to implement functionality based on asset meta information. Source
How can I customize the Asset Model in Hygraph?
You can customize the Asset Model by adding custom fields such as Caption, Resize, and Localized Alt Text. This allows for more detailed data management, including referencing people in audio files or products inside photos. The Asset Model is included with every project, is localized by default, and supports any file type. Source, Documentation
What types of files can be managed with the Asset Model?
The Asset Model in Hygraph supports any file type, including images, audio files, zip files, and more. It is most commonly used for photos but is flexible enough for a wide range of digital assets. Documentation
How are assets managed and referenced in Hygraph?
Assets in Hygraph are connected to models through a reference field. You can use the Asset field for purposes such as cover images in posts, and query those asset fields using GraphQL. The Asset model includes its own default asset fields and can be extended with custom fields. Documentation
Does Hygraph support integrations with other platforms?
Yes, Hygraph offers a wide range of integrations, including hosting and deployment (Netlify, Vercel), headless commerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization and AB testing (Ninetailed), artificial intelligence (AltText.ai), and more. Integrations
Does Hygraph provide an API for managing assets and content?
Yes, Hygraph provides a powerful GraphQL API that allows you to fetch and manage content efficiently, including assets. You can learn more about it at the Hygraph API Reference.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection for users. Hygraph also provides features like SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more details, visit the Hygraph Security Features page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises looking to modernize their technologies, and brands aiming to scale across geographies, improve development velocity, or re-platform from traditional solutions. Source
What business impact can customers expect from using Hygraph?
Customers can expect significant business impacts, including time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market for digital products, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. Case Studies
Can you share specific customer success stories using Hygraph?
Yes, Hygraph has several notable customer success stories. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available on the product page.
Who are some of Hygraph's customers?
Hygraph's customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit the Hygraph Case Studies page.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky user experiences), financial pains (high operational costs, slow speed-to-market, expensive maintenance, limited integration capabilities, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Product Page
How does Hygraph solve these pain points?
Hygraph provides an intuitive interface for non-technical users, modernizes outdated systems with its GraphQL-native, API-first architecture, ensures consistent branding and content federation for global teams, and streamlines workflows to reduce costs and speed up time-to-market. Technically, it simplifies development, streamlines query management, and resolves cache and integration challenges. Product Page
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage times. For more details, visit the blog on CMS KPIs.
Support & Implementation
How easy is it to get started with Hygraph?
Hygraph is designed to be easy to start with, even for non-technical users. Customers can sign up for a free-forever account and use resources like the Hygraph Documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Documentation, Case Study
What training and technical support does Hygraph offer?
Hygraph offers 24/7 support via chat, email, and phone, onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, and webinars, and access to Customer Success Managers for expert guidance. Contact Page
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support through chat, email, and phone for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access detailed documentation and the community Slack channel for additional support. Contact Page
Product Performance
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, which directly impacts user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. For more details, visit this page.
Ease of Use
What feedback have customers given about Hygraph's ease of use?
Customers have praised Hygraph for its ease of use and intuitive interface. Feedback includes comments like 'super easy to set up and use,' and 'even non-technical users can start using it right away.' The user interface is described as logical and user-friendly, making it accessible for both technical and non-technical teams. Source
Technical Documentation
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation covering everything you need to know about building and deploying projects with Hygraph is available at Hygraph Documentation.