Frequently Asked Questions
Features & Capabilities
What is Hygraph and what makes it unique?
Hygraph is an enterprise-grade federated content platform, previously known as GraphCMS. It stands out for its versatile GraphQL content API and novel approach to external data sourcing, enabling use cases beyond traditional CMS solutions. Hygraph can be extended as a highly optimized database for structured content, giving content creators powerful tools to build their ideal content pipeline. Source
What are the key features and capabilities of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability, and a highly optimized content delivery performance. It supports integrations with leading platforms for hosting, eCommerce, localization, digital asset management, personalization, and AI. These features enable rapid content distribution, improved user experience, and efficient workflows for both technical and non-technical teams. Source
Does Hygraph support integrations with other platforms?
Yes, Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.
How does Hygraph optimize content delivery performance?
Hygraph is designed for optimized content delivery, which improves user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. Source
Does Hygraph provide an API for content management?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
Localization & Crowdin Integration
What is Crowdin and how does it integrate with Hygraph?
Crowdin is a cloud-based localization software that helps teams manage agile localization across product UI, websites, mobile apps, marketing communications, emails, help docs, and more. The official Crowdin integration for Hygraph allows companies to connect Crowdin to Hygraph, invite translators directly within the UI, automate translation workflows, and schedule updates. This streamlines multilingual content management and ensures consistency across markets. Integration Guide
What are the benefits of using Crowdin with Hygraph?
Using Crowdin with Hygraph enables automated translation workflows, easy management of multilingual content, and efficient collaboration between agencies and in-house translators. You can select which content to translate, automate updates, and view activity reports. This integration helps companies maintain consistency, speed up time-to-market, and drive revenue in new markets. Source
How do I get started with the Crowdin integration for Hygraph?
You can get started by visiting the Crowdin App for Hygraph page, where you'll find setup guides and documentation for connecting Crowdin to your Hygraph project.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the Hygraph Pricing page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features including SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more details, visit the Hygraph Security Features page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize their tech stack, and brands aiming to scale globally, improve development velocity, or re-platform from legacy solutions. Source
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as Food and Beverage, Consumer Electronics, Automotive, Healthcare, Travel and Hospitality, Media and Publishing, eCommerce, SaaS, Marketplace, Education Technology, and Wellness and Fitness. Case Studies
Can you share some customer success stories with Hygraph?
Yes. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available on the Hygraph product page.
How quickly can customers implement Hygraph?
Hygraph is designed for easy implementation, even for non-technical users. For instance, Top Villas launched a new project in just 2 months from initial contact. Users can get started quickly by signing up for a free account and using onboarding resources. Documentation
What business impact can customers expect from using Hygraph?
Customers can expect time savings, streamlined workflows, faster speed-to-market, and enhanced customer experience through scalable and consistent content delivery. These benefits help modernize tech stacks and drive operational efficiency. Source
Pain Points & Solutions
What problems does Hygraph solve for its customers?
Hygraph addresses operational pains (reliance on developers, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Source
How does Hygraph solve these pain points?
Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with GraphQL-native architecture, ensures consistent branding via content federation, streamlines workflows to lower costs, and offers tools for developers to manage queries and schemas efficiently. It also resolves cache and integration challenges, supporting scalability and security. Source
Do the pain points solved by Hygraph differ by user persona?
Yes. Developers benefit from reduced boilerplate code and streamlined query management; content creators and project managers gain independence from developers and a user-friendly interface; business stakeholders see lower operational costs, easier scalability, and faster speed-to-market. Source
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. CMS KPIs Blog
Support & Implementation
What support and training does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. Customer Success Managers assist during onboarding. Contact Page
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers get dedicated onboarding and expert guidance, while all users can access documentation and community resources for self-service. Contact Page
Partner Network
What is the Hygraph Partner Network?
The Hygraph Partner Network enables partners to fulfill client specifications faster and with ease. It offers seamless integrated solutions tailored to unique needs, and includes technology and solution partners with expertise in innovative services. Partner Network
How can I join the Hygraph Partner Network?
To join the Hygraph Partner Network, contact the Partner team via the Contact Page or explore opportunities through the Partner Portal.
Customer Proof & Case Studies
Who are some of Hygraph's customers?
Hygraph is trusted by leading brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details and case studies, visit the Hygraph Case Studies page.
Getting Started & Documentation
How easy is it to get started with Hygraph?
Hygraph is praised for its ease of use and intuitive interface. Customers can sign up for a free-forever account and access comprehensive documentation, video tutorials, and onboarding guides. Even non-technical users can start using Hygraph right away. Documentation
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at the Hygraph Documentation page, covering everything needed to build and deploy projects.