Frequently Asked Questions

Features & Capabilities

What is Hygraph and what makes it unique?

Hygraph is an enterprise-grade federated content platform, previously known as GraphCMS. It stands out for its versatile GraphQL content API and novel approach to external data sourcing, enabling use cases beyond traditional CMS solutions. Hygraph can be extended as a highly optimized database for structured content, giving content creators powerful tools to build their ideal content pipeline. Source

What are the key features and capabilities of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and a highly optimized content delivery performance. It supports integrations with leading platforms for hosting, eCommerce, localization, digital asset management, personalization, and AI. These features enable rapid content distribution, improved user experience, and efficient workflows for both technical and non-technical teams. Source

Does Hygraph support integrations with other platforms?

Yes, Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.

How does Hygraph optimize content delivery performance?

Hygraph is designed for optimized content delivery, which improves user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. Source

Does Hygraph provide an API for content management?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.

Localization & Crowdin Integration

What is Crowdin and how does it integrate with Hygraph?

Crowdin is a cloud-based localization software that helps teams manage agile localization across product UI, websites, mobile apps, marketing communications, emails, help docs, and more. The official Crowdin integration for Hygraph allows companies to connect Crowdin to Hygraph, invite translators directly within the UI, automate translation workflows, and schedule updates. This streamlines multilingual content management and ensures consistency across markets. Integration Guide

What are the benefits of using Crowdin with Hygraph?

Using Crowdin with Hygraph enables automated translation workflows, easy management of multilingual content, and efficient collaboration between agencies and in-house translators. You can select which content to translate, automate updates, and view activity reports. This integration helps companies maintain consistency, speed up time-to-market, and drive revenue in new markets. Source

How do I get started with the Crowdin integration for Hygraph?

You can get started by visiting the Crowdin App for Hygraph page, where you'll find setup guides and documentation for connecting Crowdin to your Hygraph project.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the Hygraph Pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features including SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more details, visit the Hygraph Security Features page.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize their tech stack, and brands aiming to scale globally, improve development velocity, or re-platform from legacy solutions. Source

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as Food and Beverage, Consumer Electronics, Automotive, Healthcare, Travel and Hospitality, Media and Publishing, eCommerce, SaaS, Marketplace, Education Technology, and Wellness and Fitness. Case Studies

Can you share some customer success stories with Hygraph?

Yes. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available on the Hygraph product page.

How quickly can customers implement Hygraph?

Hygraph is designed for easy implementation, even for non-technical users. For instance, Top Villas launched a new project in just 2 months from initial contact. Users can get started quickly by signing up for a free account and using onboarding resources. Documentation

What business impact can customers expect from using Hygraph?

Customers can expect time savings, streamlined workflows, faster speed-to-market, and enhanced customer experience through scalable and consistent content delivery. These benefits help modernize tech stacks and drive operational efficiency. Source

Pain Points & Solutions

What problems does Hygraph solve for its customers?

Hygraph addresses operational pains (reliance on developers, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Source

How does Hygraph solve these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with GraphQL-native architecture, ensures consistent branding via content federation, streamlines workflows to lower costs, and offers tools for developers to manage queries and schemas efficiently. It also resolves cache and integration challenges, supporting scalability and security. Source

Do the pain points solved by Hygraph differ by user persona?

Yes. Developers benefit from reduced boilerplate code and streamlined query management; content creators and project managers gain independence from developers and a user-friendly interface; business stakeholders see lower operational costs, easier scalability, and faster speed-to-market. Source

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. CMS KPIs Blog

Support & Implementation

What support and training does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. Customer Success Managers assist during onboarding. Contact Page

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers get dedicated onboarding and expert guidance, while all users can access documentation and community resources for self-service. Contact Page

Partner Network

What is the Hygraph Partner Network?

The Hygraph Partner Network enables partners to fulfill client specifications faster and with ease. It offers seamless integrated solutions tailored to unique needs, and includes technology and solution partners with expertise in innovative services. Partner Network

How can I join the Hygraph Partner Network?

To join the Hygraph Partner Network, contact the Partner team via the Contact Page or explore opportunities through the Partner Portal.

Customer Proof & Case Studies

Who are some of Hygraph's customers?

Hygraph is trusted by leading brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details and case studies, visit the Hygraph Case Studies page.

Getting Started & Documentation

How easy is it to get started with Hygraph?

Hygraph is praised for its ease of use and intuitive interface. Customers can sign up for a free-forever account and access comprehensive documentation, video tutorials, and onboarding guides. Even non-technical users can start using Hygraph right away. Documentation

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at the Hygraph Documentation page, covering everything needed to build and deploy projects.

Webinar Event: How to Avoid Personalization Tech Traps

Crowdin joins the Hygraph Ecosystem Partner Network

We are pleased to announce that Crowdin has joined the Hygraph Ecosystem.
Cristina Mitroi
Khrystyna Humenna
Janos Vrancsik

Written by Cristina, Khrystyna & Janos 

Feb 16, 2023
Hygraph Crowdin partnership

We are pleased to announce our new partnership with Crowdin, a cloud-based solution which enables teams to streamline their localization processes.

Crowdin will join our ecosystem partner network, for technologies that share a vision of composability aiming to unlock best practices by using specialized services. Hygraph firmly believes that Crowdin is a key player for many companies looking to build a multilingual digital presence, while staying consistent and agile.

Used by brands such Trustpilot, GitHub and Discord, Crowdin is a versatile, easy-to-use localization and translation platform that helps teams cut down on time-to-market and drive revenue in new markets.

#Integrate Hygraph with Crowdin

With this official integration, companies can connect Crowdin to Hygraph, invite translators to their projects directly within the UI and set a quality expectation. Then enjoy all the benefits of a smooth and agile process, while viewing reports of the activity once a period.

You can also translate any amount of content since the whole process is automated, you select which content should be sent to Crowdin for translation and then you click to download translations or configure an automated schedule. With a schedule you can update your content automatically every hour, once a day or whenever you choose.

Crowdin solves many challenges associated with running a multilingual business: consistency, a common platform for agencies or in-house translators, translating content that is not simple to share, automated tools to make translators more efficient, easy changes to already translated content.

This integration marks an important milestone in Crowdin and Hygraph’s mission to help transform global companies into beloved local partners for their customers.

We hope to see many users benefit from the Hygraph and Crowdin integration and we look forward to our continued partnership. For more information on our custom integrations or to learn how to join the Hygraph Partner Network, please get in touch.

#About Crowdin

Crowdin is a cloud-based localization software that helps teams and companies manage agile localization. With Crowdin's 500+ apps & integrations, you can make your whole company multilingual. Including product UI, website, mobile apps, marketing communications, emails, help docs, and other customer-facing content. No need to copy-paste translations, content updates are automated. Crowdin supports multiple translation strategies, from community translations and post-editing to translation by several agencies at once. Currently, Crowdin has 2M+ user accounts and is used by companies like GitLab, Trustpilot, Calendly, GitHub, Buffer, Discord, and Pipedrive.

#About Hygraph

Hygraph (previously GraphCMS) is the enterprise-grade federated content platform that enables ambitious digital products at scale. With the industry's most versatile GraphQL content API and a novel approach to external data sourcing, the federated content platform enables use cases beyond existing market solutions. Its capabilities can be extended as a database highly optimized for structured content, while giving content creators the tools to build their ultimate content pipeline.

Hygraph is headquartered in Berlin, Germany, and is currently enabling more than 50,000 teams across the world including Dr.Oetker, Shure, Samsung and Philips to rapidly build and deliver tomorrow's connected digital experiences at scale.

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