Frequently Asked Questions
About the Hygraph & Datrycs Partnership
What is the purpose of the partnership between Hygraph and datrycs?
The partnership between Hygraph and datrycs is designed to help organizations, especially in the DACH market, transition from legacy architectures to a modern technology stack. This enables businesses to adapt to the unpredictable digital landscape, gain scalability, deploy new features faster, and optimize for specific functionalities. The collaboration provides end-to-end support, from customer research and design to technical implementation and maintenance. Source
How does the partnership benefit eCommerce businesses in the DACH region?
eCommerce businesses in the DACH region benefit from the combined expertise of Hygraph and datrycs in modernizing digital commerce strategies. By decoupling infrastructure and leveraging content federation, organizations achieve data consistency, flexibility, agility, and security. This results in faster deployment, optimized websites, and improved customer engagement and ROI. Source
What services does datrycs provide as part of the partnership?
Datrycs offers a full range of digital commerce services, including customer research, creative direction, design, technical implementation, operational analytics, and maintenance. They provide end-to-end responsibility throughout the project lifecycle, focusing on delivering value and helping businesses scale their eCommerce capabilities. Source
Product Information & Features
What is Hygraph and what makes it unique?
Hygraph is an enterprise-grade federated content platform that enables content creators to rapidly build and deliver connected digital experiences at scale. Its unique GraphQL-native architecture supports many-to-many relationships between content sources and devices, allowing organizations to innovate faster and at lower cost. Hygraph powers content-rich applications, large product catalogs, and internal knowledge management systems. Source
What are the key features and capabilities of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability, and a modern API-first approach. Key capabilities include rapid content delivery, support for complex content relationships, and integration with various platforms. These features enable businesses to create impactful digital experiences, reduce operational costs, and improve efficiency. Learn more
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. These integrations enable seamless workflows across hosting, eCommerce, localization, digital asset management, personalization, and AI. See full list
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. This API enables developers to build flexible, scalable applications and integrate with other platforms easily. API Reference
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans tailored to specific business needs. For detailed pricing information, visit the Hygraph Pricing Page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection for all users. Hygraph also offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. Learn more
Use Cases & Customer Success
Who are some of Hygraph's customers?
Hygraph works with over 400 customers globally, including Dr. Oetker, Shure, Samsung, Philips, Sennheiser, Holidaycheck, Ancestry, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See case studies
What industries does Hygraph serve?
Hygraph serves a wide range of industries, including food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Explore case studies
Can you share some customer success stories?
Yes, Hygraph has several notable customer success stories. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Read more
Implementation & Ease of Use
How easy is it to get started with Hygraph?
Hygraph is designed for ease of use, with an intuitive interface praised by customers for being 'super easy to set up and use.' Even non-technical users can start right away. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access comprehensive documentation, video tutorials, and onboarding guides. Get started
What support and training does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, webinars, and a community Slack channel. Customer Success Managers are available to assist during onboarding. Contact support
Pain Points & Solutions
What problems does Hygraph solve for businesses?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). These are solved through an intuitive interface, GraphQL-native architecture, content federation, and scalability. Learn more
How does Hygraph differentiate itself in solving these pain points?
Hygraph stands out by empowering non-technical users, modernizing legacy systems with API-first architecture, ensuring consistent branding across regions, and offering a user-friendly interface. Financially, it streamlines workflows, reduces costs, and supports scalability. Technically, Hygraph simplifies development, streamlines query management, and resolves cache and integration challenges. More details
Technical Documentation & Resources
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering everything needed to build and deploy projects.
Partner Network
What is the Hygraph Partner Network?
The Hygraph Partner Network offers integrated solutions tailored to unique business needs. Partners bring expertise in innovative services and technology, helping clients fulfill specifications faster and with ease. Learn more
Who is Datrycs and what is their role in the Hygraph Partner Network?
Datrycs is a solution partner of Hygraph, providing innovative commerce solutions for B2B and B2C businesses. They work with customers at every stage of their digital commerce journey, from strategy to implementation and maintenance. More about Datrycs