Frequently Asked Questions

Product Information

What is Hygraph and what makes it unique?

Hygraph is the first enterprise-class headless content management and federation platform. It features versatile GraphQL content APIs and a novel approach to external data sourcing via API extensions, enabling use cases beyond traditional headless CMS capabilities. Hygraph is optimized for structured content and provides tools for building robust content pipelines. Learn more.

What is the primary purpose of Hygraph?

Hygraph's primary purpose is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points, offering scalability, flexibility, and efficient data querying. Source.

How does Hygraph support high-performance digital experiences?

Hygraph is optimized for rapid content delivery and responsiveness, which directly impacts user experience, engagement, and search engine rankings. For example, in partnership with Frontastic, Hygraph handled 6000 requests per second and 1.5 million visitors per day for gamescom, demonstrating robust performance and reliability. Source.

Features & Capabilities

What are the key features and capabilities of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and API extensions for external data sourcing. It supports integrations with platforms like Netlify, Vercel, Shopify, BigCommerce, AWS S3, Cloudinary, and more. Hygraph also provides enterprise-grade security, audit logs, SSO, and sandbox environments. Learn more.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. API Reference.

What integrations does Hygraph support?

Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. Full list.

Is Hygraph easy to use for non-technical users?

Yes, customers have praised Hygraph for its intuitive and logical interface, making it easy for both technical and non-technical users to set up and use. Feedback includes comments like "super easy to set up and use" and "even non-technical users can start using it right away." Source.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers features like SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Security Features.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies, improve development velocity, or re-platform from traditional solutions. Source.

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. Case Studies.

Can you share specific customer success stories using Hygraph?

Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available here.

How quickly can customers implement Hygraph?

Hygraph is designed for rapid implementation. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Customers can get started quickly by signing up for a free account and using onboarding resources. Documentation.

Support & Implementation

What support and training does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. Contact Page.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers benefit from dedicated onboarding and expert guidance, while all users can access detailed documentation and community resources. Contact Page.

Competition & Comparison

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, and scalability. It empowers non-technical users, streamlines workflows, and supports modern development practices. Hygraph's MACH-first approach and robust API integrations make it a premium solution for demanding projects, such as gamescom's multi-tenancy platform. Product Page.

Technical Requirements

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering everything needed to build and deploy projects.

Partners & Ecosystem

Does Hygraph have a partner program?

Yes, Hygraph offers a partner program for solution and technology partners. Partners can access resources through the Partner Portal and participate in the Partner Spotlight. Partner Program.

Can you provide a real-world example of Hygraph's multi-tenancy capabilities?

Yes. Over 200 external exhibitors from 31 countries participated in gamescom 2021, using Hygraph and Frontastic for a multi-tenancy content platform that handled high traffic and provided a resilient content repository. Source.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

Hygraph Announces Technology Partnership with Frontastic

We're happy to announce our strategic partnership with Frontend-as-a-Service leader, Frontastic.
Ronak Ganatra

Written by Ronak 

Feb 23, 2022
graphcms-frontastic-strategic-partnership

Berlin | Münster February 2022 – Hygraph and Frontastic announce a strategic partnership to help companies build better digital experiences.

Today, we’re happy to announce our strategic partnership with Frontastic, one of the most innovative frontend management platforms for headless and API-first systems. As companies looking to rapidly digitize are moving to an “API-first” approach by embracing modular SaaS solutions, the need to unify these APIs into a flexible and highly-performant frontend is critical. Frontastic has had proven experience in this field with customers like Apollo, Flaconi, and Universal, and has been raising the bar for frontend experiences on joint projects together with us at Hygraph.

“Hygraph and Frontastic are both driven by the ethos of MACH architectures – giving companies the best possible APIs to work with, in a composable manner – as is prevalent with our work with Frontastic on previous projects together”, says John Henn, Head of Global Partnerships at Hygraph. “We’re excited to be formalizing our relationship, and look forward to working on many more projects together”.

Hygraph and Frontastic have partnered together before on highly demanding projects – first, with Prym, Germany's oldest family-run eCommerce company, and more recently with gamescom, the largest online gaming convention. Both projects have been case studies in re-platforming from monoliths to composable architectures with a MACH-first approach focusing on flexibility and performance.

“With 6000 requests per second and 1.5 million visitors per day, the joint solution of Hygraph and Frontastic has to be robust and always up and running!”, adds Kelly Pauw, Technology Partner Manager at Frontastic.

To learn more about working with Hygraph and Frontastic on your next ambitious project, get in touch with us.

#About Frontastic

With its Frontend-as-a-Service, Frontastic is rethinking the digital customer experience. Truly based on mobile-first, the solution enables ambitious online retailers, brands, marketplaces, or even agile start-ups to easily implement a customer-centric digital experience with minimal IT effort. Within a short period of time, Frontastic has successfully established itself as the new standard frontend solution for the API economy.

Find out more about Frontastic on frontastic.cloud

#About Hygraph

Hygraph is the first enterprise-class headless content management and federation platform. With the industry's most versatile GraphQL content APIs and a novel approach in external data sourcing via API extensions, the content platform enables use cases beyond simple headless CMS' capabilities.

Enterprise customers see Hygraph as a database highly optimized for structured content while giving content operators the tools to build their ultimate content pipeline. Currently enabling teams from over 50,000 organizations like Telenor, Burrow, Gamescom, and Shure to rapidly build and deliver tomorrow’s omnichannel digital experiences at scale, Hygraph is developed by GraphCMS GmbH and headquartered in Berlin, Germany.

Find out more about Hygraph on hygraph.com

Blog Author

Ronak Ganatra

Ronak Ganatra

A free Wi-Fi enthusiast and pizza purist, Ronak is the VP of Marketing at Hygraph. He's also the co-creator of Build Your DXP and co-author of the Composable Architectures for Digital Experiences in the Enterprise report. He also maintains curated resources for marketers on awesome-marketing and awesome-developer-marketing.

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