Frequently Asked Questions

Product Information & Features

What is Hygraph?

Hygraph is the original GraphQL-native headless CMS with Content Federation, representing the next generation of content management. It enables teams to unify data and deliver impactful digital experiences at scale. Learn more.

What are the key new features in the latest version of Hygraph?

The latest version of Hygraph introduces a new GraphQL core engine with up to 40x faster response times (and up to 100x for complex queries), content stages (draft, published, and custom stages), union types (polymorphic relations), sortable relations and assets, advanced webhooks, and a redesigned, user-friendly interface. The API playground has also been improved with a list-based explorer and statement history. Read the announcement.

How does Hygraph improve content management for teams?

Hygraph offers a lightweight, intuitive interface designed for both developers and content editors. Features like content stages, union types, and manual sort ordering empower teams to manage complex content structures efficiently. The platform supports independent workflows for content and development teams, enabling creativity without technical limitations. See all features.

What integrations does Hygraph support?

Hygraph integrates with a wide range of platforms, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See the full list of integrations.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more in the API Reference.

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation for Hygraph is available at https://hygraph.com/docs, covering setup, integrations, API usage, and more.

Performance & Security

How does Hygraph optimize content delivery performance?

Hygraph's optimized content delivery ensures rapid distribution and responsiveness, leading to improved user experience, higher engagement, and better search engine rankings. Performance improvements include up to 40x faster response times and up to 100x gains for complex queries. Learn more.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. See security features.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph pricing page.

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially valuable for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies or re-platforming from traditional solutions. Learn more about our mission.

What industries use Hygraph?

Hygraph is used across industries such as food and beverage (e.g., Dr. Oetker), consumer electronics (e.g., Samsung), automotive (e.g., AutoWeb), healthcare (e.g., Vision Healthcare), travel and hospitality (e.g., HolidayCheck), media and publishing, eCommerce, SaaS (e.g., Bellhop), marketplace, education technology, and wellness and fitness. See case studies.

Can you share some customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more customer stories.

Who are some of Hygraph's customers?

Notable customers include Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more customers.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (e.g., reliance on developers for content updates, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Learn more.

How does Hygraph solve pain points for different personas?

For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it provides an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs, accelerates speed to market, and supports scalability. See detailed solutions.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.

Getting Started & Implementation

How easy is it to get started with Hygraph?

Hygraph is designed for quick onboarding. Users can sign up for a free account and access documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Get started with documentation.

What support and training does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. Contact support.

How does Hygraph handle upgrades and migrations?

Automated migration tools are provided for self-service plans. Enterprise customers receive coordinated project cloning and upgrade support from their Hygraph Account Manager. Read migration documentation.

Customer Experience & Ease of Use

What feedback have customers given about Hygraph's ease of use?

Customers describe Hygraph as 'super easy to set up and use,' with an intuitive, logical interface accessible to both technical and non-technical users. See user feedback.

Vision & Mission

What is Hygraph's vision and mission?

Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, modernizing tech stacks and delivering exceptional digital experiences at scale. Read more.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

The New Hygraph Preview is Here

After months of hard work, we are extremely excited to show you a preview of the next evolution of Hygraph.
Michael Lukaszczyk
Daniel Winter

Written by Michael & Daniel 

Mar 19, 2020
The new Hygraph Preview

After months of hard work, we are extremely excited to show you a preview of the next evolution of Hygraph. Not only have we improved our app across the board, but we’ve also refined the brand to better align with the experience our customers expect.

You can use the new version today, using your existing Hygraph account, or sign up for a new account at app.hygraph.com. Soon, you will also be able to seamlessly port your existing projects over to enjoy all the new features including granular webhooks, union types, content staging, a beautiful new user interface, and major API performance improvements (up to 100x speed gain for some queries).

#TL;DR

  • The new version of Hygraph is live! You can start using it with your existing or newly signed up Hygraph account at app.hygraph.com
  • All design decisions were made with stability, performance and improved developer and editorial experience in mind.
  • Our new GraphQL core engine shows massive performance gains of up to 40x in response times. In some larger and more complex queries, we have measured almost 100x gains.
  • We've released content stages, union types (polymorphic relations), sortable relations and assets, filters on lists, and drastically updated webhooks.
  • The new and improved API playground has a fresh new look, an integrated list-based explorer and statement history for reviewing previously written queries and mutations.
  • We have a new website! Get started with our new docs, learn more about how Hygraph helps customers across industries, understand the various use-cases for Hygraph, gather education on the Headless CMS and GraphQL space, and easily access resources to apply real-world solutions we're generating from and for our customers.

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#Why Did We Redesign?

Our architecture became quite complex. A lot of pieces had piled up while trying to keep up with the requirements of our growing customer base. The GraphQL engine we used, a third party component, turned out to be restrictive for our use case and became more complex to maintain and scale. We wanted to have full control of our GraphQL engine architecture, so we decided to build our own. We leveraged our years of experience running GraphQL at scale and were able to implement numerous best-practices. With the product getting the final touches, we are extremely proud of the result! Additionally, we were able to incorporate best-of-breed content management mechanisms, such as content staging, as first-class citizens in our system. All design decisions were made with stability, performance and improved developer and editorial experience in mind. We truly believe this is the best GraphQL CMS for the whole team.

#Whats New?

Our new GraphQL core engine, showing massive performance gains of up to 40x in response times. In some larger and more complex queries, we have measured almost 100x gains. Your content consumers will feel the performance improvements on every single request.

A new and lightweight content management interface will make the editorial experience much more enjoyable and usable. It comes with a cleaner design and new functionality to empower content editors in their daily work.

One of the biggest feature additions are content stages. They allow you to work on isolated copies of your content that can be published independently to other stages. Currently, each project has a draft and a published stage. You can start working on your content in draft, then move it to the published stage. From there, you can safely continue working on your draft instance, save your progress, and continue without interfering with the copy in the published stage. In future releases, you will be able to add custom stages to your content lifecycle, such as QA or preview. We will also provide an option to opt specific content models out of the publishing flow.

Polymorphic Relations (GraphQL Union Types) allow you to reference multiple models within a single relational field. This enables a literal n-factorial increase in the amount of complex content structures you can now create. Examples, such as landing pages, product models and more are as easy to structure as drag-and-drop. Speaking of drag-and-drop, we’ve included manual sort ordering for all relations and assets for those last-minute editorial touches.

If that doesn’t have you hooked already, our drastically updated webhooks should. You can now create a webhook scoped to an individual model, stage and action. No more needing to validate which model triggered the function, if you want to ping a URL when an Article transitions to published and ONLY when an Article transitions to published, now you can.

With all these new features, you need a place to explore the new API. The new and improved API playground has a fresh new look, an integrated list-based explorer and statement history for reviewing previously written queries and mutations.

Give it a try and let us know your feedback!

#A Fresh New Look

Today we’re also announcing a major rebranding, as we continue to mature our look in general. We loved things as they were, and know many of you shared that feeling. Yet, we're here to explain why we decided to evolve our brand.

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Over time, it became quite clear to us that the Hygraph we wanted to continue building had to adapt in order to match our users' expectations and the growing Headless CMS market. We’ve been a developer favorite since the beginning, but we wanted to give the whole team a seat at the CMS table, including the content and business development teams.

From day one, we've been focused on delivering a great developer experience, and with the Headless CMS market growing and sophisticating at an exponential rate, we needed to reflect the maturity and capabilities that our customers expect from us.

With our core mission now expanding to enabling teams of all sizes to deliver exceptional digital projects at scale, we'd like to extend our focus into building a great editorial experience with newer features, where content and development teams can independently use Hygraph to deliver their projects without any limitations to their creativity.

We've loved working on our new website and logo to align with the major changes made to our CMS. The new Hygraph brand gives us a way to communicate this balance between the developer and editorial experience, and showcase our capabilities as the Headless CMS of choice for the thousands of companies relying on us to manage their content.

It's now easier to find the information you're looking for within our docs, learn more about how Hygraph helps customers achieve their goals, understand the various use-cases for Hygraph, gather education on the Headless CMS space or the GraphQL space in general, and easily access our resources to apply real-world solutions we're generating from and for our customers.

#What’s Next?

In the immediate future, we’ll be releasing a high-powered migration tool to help you transfer your existing projects into the new platform. Nobody wants to wait when it comes to using new features, and we want to help you get there as fast as possible.

To help demonstrate many of the new features, we’ll be creating a whole new stack of project templates to help you explore not only the new functionality but also some best practices in structuring common content patterns around these new project paradigms.

UI Extensions are coming! We are incredibly excited about this feature. You’ll be able to handle an entirely new set of custom content needs with the ability to add custom UI elements into the editor itself as well as the contextual sidebar. This has been one of our most requested features and it will be landing very soon.

As any growing team knows, content versioning is a must. We are happy to say that content versioning is coming where you can evolve your content safely, knowing that you can roll back to a previous version.

Scheduled publishing and even more content workflow improvements. Soon you’ll have scheduling abilities of when a content post is published or a piece of content changes stage, enabling even finer-tuned control of your content workflow. Our feature pipeline is full and we have been aggressively taking notes from our customers and studying industry best practices to evolve the best of breed platform for both editors and developers.

Owning the entire stack from front to back has allowed us to move at a rate of speed we only could have dreamed of when we started this company. The experience and capability of this re-engineered product have given us the ability to iterate quickly as makers continue to push the boundaries of where content can be delivered and as content creators embrace those new platforms. All of this works together to make Hygraph a reliable content platform to help you create the best experiences for your customers.

#Upgrade Path

If you are on a self-service plan, we will provide automated migrations tools in the coming weeks. If you are on a custom Enterprise plan, your Hygraph Account Manager will be in touch with you to coordinate the project cloning and upgrade.

The documentation for the new Hygraph functionality can be found here.

The Hygraph team is excited to hear your feedback!

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