Frequently Asked Questions

Customer Proof & Recognition

How is Hygraph recognized in the content management industry?

Hygraph was named the #2 Best Headless CMS in G2's "Best Content Management Products & Tools for 2022" and placed within the Top 50 Content Management products. This recognition is based on over 1.6 million community reviews and submissions on G2. See G2 reviews (Feb 2022).

What awards or rankings has Hygraph received?

Hygraph has been recognized as a "Leader" in the Headless CMS category by G2 for Winter 2022 and was voted #2 in the Enterprise Usability Index for Headless CMS. Read more.

Who are some of Hygraph's customers?

Hygraph is trusted by leading brands such as Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. Explore more customer stories and logos on the Hygraph Case Studies page.

What industries does Hygraph serve?

Hygraph's case studies represent industries including Food and Beverage, Consumer Electronics, Automotive, Healthcare, Travel and Hospitality, Media and Publishing, eCommerce, SaaS, Marketplace, Education Technology, and Wellness and Fitness. See all industries.

Can you share specific customer success stories?

Yes. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Read more success stories.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph pricing page.

Features & Capabilities

What are the key features of Hygraph?

Hygraph provides a GraphQL-native architecture, content federation, scalability, API-first content delivery, and a user-friendly interface. It supports integrations with leading platforms, offers live preview, commenting, unlimited assets, and is suitable for both developers and content teams. See all features.

What integrations does Hygraph support?

Hygraph integrates with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See the full list of integrations.

Does Hygraph provide an API?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more about the API.

What makes Hygraph easy to use?

Customers praise Hygraph for its intuitive, logical interface that is easy to set up and use, even for non-technical users. The platform is designed to be accessible for both technical and non-technical teams. Read customer feedback.

How does Hygraph perform in terms of content delivery?

Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Fast content distribution helps reduce bounce rates and increase conversions. Learn more.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure high levels of data protection and security. See security features.

How does Hygraph ensure data security?

Hygraph provides enterprise-grade security with features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Learn more about security.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies. Learn more.

What business impact can customers expect from Hygraph?

Customers can expect time savings through streamlined workflows, faster speed-to-market, improved customer experience, and enhanced operational efficiency. For example, Top Villas launched a new project in just 2 months, and Komax achieved a 3X faster time to market. Read the Top Villas case study.

What problems does Hygraph solve?

Hygraph addresses operational pains (e.g., reliance on developers for content updates, outdated tech stacks, conflicting global team needs), financial pains (e.g., high operational costs, slow speed-to-market, scalability challenges), and technical pains (e.g., boilerplate code, overwhelming queries, cache problems, OpenID integration challenges). See how Hygraph solves these problems.

Are there case studies that show how Hygraph solves specific pain points?

Yes. For example, HolidayCheck reduced reliance on developers, Dr. Oetker modernized their digital experience, Si Vale improved marketing operations, Komax achieved faster time-to-market, and Samsung improved scalability and reduced maintenance costs. Explore case studies.

What KPIs and metrics are associated with Hygraph's solutions?

Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, and scalability metrics. Read more about CMS KPIs.

Support & Implementation

What support does Hygraph offer after purchase?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact support.

How easy is it to implement Hygraph?

Hygraph is designed for quick implementation. For example, Top Villas launched a new project in just 2 months. Users can get started by signing up for a free account and using onboarding resources. See documentation.

What training and onboarding resources are available?

Hygraph offers onboarding sessions for enterprise customers, 24/7 support, video tutorials, documentation, webinars, and Customer Success Managers to guide users through adoption. Learn more about support.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access detailed documentation and the community Slack channel. Contact support.

Product Information

What is Hygraph?

Hygraph is a headless CMS with a GraphQL-native architecture, designed to unify data and enable content federation. It empowers businesses to create impactful digital experiences by removing traditional content management pain points. Learn more about Hygraph.

What is the primary purpose of Hygraph?

The primary purpose of Hygraph is to unify data and enable content federation, allowing businesses to create impactful digital experiences at scale. It leverages a GraphQL-native architecture to address content management challenges. Read about Hygraph's mission.

Where can I find Hygraph's technical documentation?

Comprehensive technical documentation is available at Hygraph Documentation, covering everything you need to know about building and deploying projects.

Competition & Comparison

How does Hygraph compare to other headless CMS platforms?

Hygraph is recognized as one of the 5 best headless CMSs for 2025, offering a balance of advanced features and simplicity. It stands out for its GraphQL-native architecture, content federation, scalability, and ease of implementation. See the best headless CMS options.

Why choose Hygraph over other CMS solutions?

Hygraph offers a unique GraphQL-native architecture, content federation, and scalability, enabling businesses to create impactful digital experiences while reducing costs and improving efficiency. It is robust for developers and intuitive for content teams. Learn why customers choose Hygraph.

Technical Requirements

What technical resources are available for developers?

Developers can access comprehensive documentation, API references, and integration guides at Hygraph Documentation and API Reference.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

Hygraph named in G2’s Best Content Management Products & Tools for 2022

Hygraph comes in second as a top Headless CMS in "Best Content Management" tools.
Ronak Ganatra

Written by Ronak 

Feb 07, 2022
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The leading software review platform, G2, recently announced its winners for best software solutions in 2022 based on over 1.6 million community reviews and submissions.

We’re excited to announce that Hygraph emerged as the second “Best Headless CMS” within this roundup, placing us within the “Top Content Management Products” for 2022.

Just being a part of the Top 50 Content Management products is an incredibly humbling victory, but making it to the top 3 is a sign of validation from our users and customers that means we’re on the right track to improving digital experiences across the board.

This comes shortly after Hygraph emerged as a “Leader” in the Headless CMS Category in G2 for the Winter 2022 roundup, amongst many other recognitions within the categories of DXPs (Digital Experience Platforms), CCMS (Component CMS), and Web CMS.

To learn more about how customers like Burrow, gamescom, Telenor, and 2U are accelerating their digital projects with a MACH certified Headless CMS, explore our case studies.

To share your own experience with Hygraph, consider adding your thoughts to our G2 profile.

If you’re curious to learn more about how Hygraph helps businesses manage and federate their content better, reach out to us for an enterprise trial.

Blog Author

Ronak Ganatra

Ronak Ganatra

A free Wi-Fi enthusiast and pizza purist, Ronak is the VP of Marketing at Hygraph. He's also the co-creator of Build Your DXP and co-author of the Composable Architectures for Digital Experiences in the Enterprise report. He also maintains curated resources for marketers on awesome-marketing and awesome-developer-marketing.

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