Frequently Asked Questions

Features & Capabilities

What is the Hygraph commenting feature and how does it work?

The Hygraph commenting feature allows users to add comments to content entries, start discussions under comments, assign comments to other users, and resolve them upon completion. This feature is designed to streamline collaboration for editorial and business teams, making it easier to coordinate tasks and publish content faster. For more details, see the product update and feature page.

What improvements have been made to the Hygraph commenting experience?

Recent improvements include the ability to start threaded discussions under comments, assign comments to specific users, and resolve comments once tasks are completed. Assignees receive notifications, and users can easily track which comments are open, assigned, or resolved. These updates help editorial teams collaborate more efficiently and accelerate content publishing. Source: Improvements to Commenting (Mar 7, 2023).

How does Hygraph support team collaboration?

Hygraph supports team collaboration through features like commenting, assignment workflows, and granular roles and permissions. Editorial and business teams can work in parallel, while administrators can define access rights to ensure governance and security. The commenting feature allows users to leave comments, assign tasks, and resolve them directly within the CMS. Source: Getting Started Guide.

What other key features does Hygraph offer?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and a wide range of integrations (including Netlify, Vercel, Shopify, AWS S3, Cloudinary, and more). It also provides robust security features, localization support, and digital asset management. For a full list, visit the Hygraph Features page.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For the most up-to-date details, visit the Hygraph pricing page.

Use Cases & Benefits

What problems does Hygraph solve?

Hygraph addresses operational pains (like reliance on developers for content updates, outdated tech stacks, and clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, and scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, and cache issues). For more, see the product page.

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. Source: ICPVersion2_Hailey.pdf.

What business impact can customers expect from using Hygraph?

Customers can expect time savings, faster speed-to-market, improved customer experience, and operational efficiency. For example, Komax achieved a 3X faster time to market, and Autoweb saw a 20% increase in website monetization. Source: Hygraph product page.

What industries are represented in Hygraph's case studies?

Hygraph's case studies cover industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See more at the case studies page.

Can you share specific customer success stories using Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available on the Hygraph product page.

Technical Requirements

What integrations does Hygraph support?

Hygraph integrates with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.

Where can I find Hygraph's technical documentation?

Comprehensive technical documentation is available at Hygraph Documentation, covering all aspects of building and deploying projects.

Support & Implementation

How easy is it to get started with Hygraph?

Hygraph is designed for ease of use, even for non-technical users. You can sign up for a free account and access resources like documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Source: Hygraph Documentation, Top Villas Case Study.

What customer support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. For more, visit the Hygraph Contact Page.

What training and onboarding resources are available?

Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Source: Hygraph Contact Page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers features like SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more, see the Hygraph Security Features page.

Customer Proof & Case Studies

Who are some of Hygraph's customers?

Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more, visit the Hygraph Case Studies page.

Product Performance

How does Hygraph optimize content delivery performance?

Hygraph emphasizes optimized content delivery performance, ensuring rapid content distribution and responsiveness. This helps reduce bounce rates, increase conversions, and improve user experience and search engine rankings. For more, visit this page.

Getting Started

How can I start using Hygraph's commenting feature?

To use the commenting feature, go to any content entry in Hygraph, ensure it is saved at least once, and navigate to the "comments" tab on the sidebar. You can then add comments, start discussions, assign tasks, and resolve them as needed. Source: Improvements to Commenting.

Webinar Event: How to Avoid Personalization Tech Traps

Introducing assignment workflows and other improvements to commenting in Hygraph

You can now start a discussion under a comment, and under the newly introduced assignment workflow, also assign a comment to other users and resolve them upon completion.
Shahan Syed

Written by Shahan 

Mar 07, 2023
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Two months ago, we launched our commenting feature to allow teams to better collaborate on content.

At the same time, we also talked about releasing more collaboration and project management-related features in future.

As promised, we have released numerous improvements to our commenting feature and here's a summary of them all.

#Start a discussion under a comment

Users can now easily reply to any comment and start a discussion. This means that comments can be more easily resolved and the experience is more streamlined.

#New assignment workflow

Other than being able to mention someone, users can now also assign a comment to another user.

The assignee will get a notification regarding the comment that has been assigned to them.

Once this has been catered to, the assignee can then resolve the comment.

For improved visibility, users can see who a comment has been assigned to, and the ones that have been resolved.

Overall, the assignment workflow can help editorial teams publish content much faster, as relevant stakeholders can be quickly informed about their tasks.

We are excited to see how these updates will help streamline and simplify the editorial process and improve collaboration.

Try out our commenting feature if you haven't yet. It's simple, as all you need to do is go to any content entry, make sure it's saved at least once, and then navigate to the "comments" tab on the sidebar.

Explore around and feel free to share your feedback on our Slack Channel.

Blog Author

Shahan Syed

Shahan Syed

Shahan is the Product Marketing Manager at Hygraph. Living in Pakistan, he loves to spend time exploring places, pencil sketching, reading, and watching science fiction and K-dramas.

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