Frequently Asked Questions

Features & Capabilities

What is the commenting feature in Hygraph?

The commenting feature in Hygraph allows users to add comments to content entries, assign and notify team members, and resolve comments upon completion. This helps teams consolidate feedback, improve asynchronous communication, and speed up the editorial process. Comments can be reopened if needed, and users can receive notifications both in-app and via email. Learn more.

How does the commenting feature support team collaboration?

Hygraph's commenting functionality is designed for larger teams with multiple editors, promoting collaboration by allowing users to leave comments, start discussions, assign tasks, and resolve them directly within the CMS. Editorial and business teams can work in parallel, while administrators can define granular rights and permissions for governance and security. Read more.

Can I assign comments to other users and receive notifications?

Yes, you can assign comments to other team members in Hygraph. Assigned users receive notifications in their inbox and can view all mentions across projects in the notifications pane. Users can also control their notification preferences for both in-app and email alerts. Learn more.

How do I add and resolve comments in Hygraph?

To add a comment, write your message in the Comments sidebar and click 'Post'. You can mention users or roles using '@'. Comments can be resolved upon completion and reopened if needed. The Comments sidebar appears after the content entry is saved for the first time. See documentation.

What other collaboration features are planned for Hygraph?

The commenting feature is the first of many collaboration and project management features planned for Hygraph, aimed at helping teams share feedback, improve communication, and manage content edits more efficiently. Read more.

Product Information

What is Hygraph?

Hygraph is a headless CMS platform built with a GraphQL-native architecture, designed to unify data and enable content federation. It helps businesses create impactful digital experiences by removing traditional content management pain points and offering scalability, flexibility, and efficient data querying. Learn more.

What are the key capabilities and benefits of Hygraph?

Hygraph offers GraphQL-native architecture, content federation, scalability, and a user-friendly interface. Benefits include faster speed-to-market, control at scale, lower total cost of ownership, and streamlined workflows for both technical and non-technical users. See all features.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. API Reference.

What integrations does Hygraph support?

Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See all integrations.

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering everything from setup to advanced features.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and regulatory compliance. Features include SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. See security features.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, and brands aiming to scale, improve development velocity, or re-platform from legacy solutions. See case studies.

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as Food and Beverage, Consumer Electronics, Automotive, Healthcare, Travel and Hospitality, Media and Publishing, eCommerce, SaaS, Marketplace, Education Technology, and Wellness and Fitness. Explore case studies.

What business impact can customers expect from using Hygraph?

Customers can expect time-saving through streamlined workflows, ease of use, faster speed-to-market, and enhanced customer experience via scalable content delivery. These benefits help modernize tech stacks and drive operational efficiency. Learn more.

Can you share specific customer success stories?

Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. See more success stories.

How long does it take to implement Hygraph and how easy is it to start?

Hygraph is designed for quick implementation. For example, Top Villas launched a new project in just 2 months. Users can get started easily by signing up for a free account and using onboarding guides and documentation. Get started.

What feedback have customers given about Hygraph's ease of use?

Customers have praised Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The UI is described as logical and user-friendly for both technical and non-technical teams. See feedback.

Support & Implementation

What customer support is available after purchasing Hygraph?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact support.

What training and technical support is available to help customers get started?

Hygraph provides onboarding sessions for enterprise customers, 24/7 support, training resources like video tutorials, documentation, webinars, and Customer Success Managers for expert guidance. Learn more.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and guidance, and all users can access documentation and the community Slack channel for additional help. Support details.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (developer reliance, legacy tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). See solutions.

How does Hygraph solve these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes outdated systems with GraphQL-native architecture, ensures consistent branding via content federation, streamlines workflows to lower costs, accelerates speed-to-market, and simplifies development with tools for query management and schema evolution. Learn more.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. See KPI details.

Competition & Comparison

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and user-friendly interface. It empowers non-technical users, modernizes legacy systems, and streamlines workflows, offering advantages in flexibility, speed-to-market, and cost-effectiveness compared to traditional CMS platforms. See comparison.

Technical Requirements

What are the technical requirements to use Hygraph?

Hygraph is accessible via web browser and supports integration with modern frameworks and platforms. Users can sign up for a free account and access documentation for setup and advanced features. See requirements.

Customer Proof

Who are some of Hygraph's customers?

Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See customer stories.

Webinar Event: How to Avoid Personalization Tech Traps

Introducing Comments

You can now add comments to content entries in Hygraph, assign and notify users, and resolve them upon completion.
Shahan Syed

Written by Shahan 

Dec 15, 2022
A representation of commenting in Hygraph through means of vectors

It's good to gather feedback.

But what's not good is having to consolidate feedback spread across chat, email, or other applications.

Chasing around team members to resolve issues is another hassle.

As a content editor, you'd rather prefer to have discussions in your CMS right next to content entries, where you can assign change requests to users, resolve them and swiftly move forward.

With our new commenting feature, that's exactly what you get.

You can now add comments to content entries in Hygraph, assign and notify users, and resolve them upon completion.

Our commenting feature is the first of the many collaboration features to follow," said Andrew, Product Manager at Hygraph. "Our aim is to help teams share and consolidate feedback, improve asynchronous communication, and speed up the editorial process.

This article summarizes how your team can benefit from the various capabilities offered by our commenting feature.

#Adding comments to content entries

No more scattered feedback

First and foremost, team members can now add multiple comments to content entries.

Reduce clutter, resolve upon completion

Users can resolve comments as soon as they have been accounted for.

It works the other way as well; resolved comments can be reopened if needed.

No more chasing around team members

To speed up the editorial process, users can assign comments to other team members, who would then receive a notification regarding this.

#Receiving notifications

Don't miss out! Receive notifications in your inbox

When assigned a comment, notifications can land in team members' inboxes, allowing them to quickly navigate to content entries that require their attention.

One single view; in-app notifications from across projects

Users can open the notifications pane from the sidebar and view comments that they have been mentioned in across all of their projects.

Don't like a cluttered inbox? You are in control!

According to their preferences, users can choose to enable or disable both the in-app or email notifications.

#Concluding note

We are excited to launch the commenting feature, which will be followed by more collaboration and project management related features.

Our aim is to help teams better share and consolidate feedback on content entries in Hygraph, improve asynchronous communication, and better manage content edits.

Read our documentation on commenting for any further clarification. Do let us know what you think by sharing your feedback in our Slack Channel.

Blog Author

Shahan Syed

Shahan Syed

Shahan is the Product Marketing Manager at Hygraph. Living in Pakistan, he loves to spend time exploring places, pencil sketching, reading, and watching science fiction and K-dramas.

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