Frequently Asked Questions
Features & Capabilities
What is the commenting feature in Hygraph?
The commenting feature in Hygraph allows users to add comments directly to content entries, assign and notify team members, and resolve comments upon completion. This streamlines feedback and collaboration within the CMS. (Source)
How do notifications work with Hygraph comments?
When a comment is assigned to a user, notifications can be sent to their inbox, allowing quick navigation to relevant content entries. Users can also view all notifications in-app and control notification preferences. (Source)
Can comments be resolved or reopened in Hygraph?
Yes, users can resolve comments once addressed, and reopen them if further discussion or action is needed. This helps keep feedback organized and actionable. (Source)
What collaboration features does Hygraph offer beyond commenting?
Hygraph is expanding its collaboration features, with commenting as the first step. Future updates will include more project management and team communication tools to further streamline editorial workflows. (Source)
How does Hygraph help consolidate feedback?
Hygraph enables teams to gather and resolve feedback directly within the CMS, eliminating the need to track comments across emails or chat apps. This improves asynchronous communication and editorial speed. (Source)
Can users control notification preferences for comments?
Yes, users can enable or disable both in-app and email notifications for comments according to their preferences, helping manage inbox clutter. (Source)
Is there a single view for all notifications in Hygraph?
Users can access a notifications pane from the sidebar to view all comments and mentions across their projects, ensuring nothing is missed. (Source)
How does assigning comments speed up the editorial process?
Assigning comments to specific users ensures accountability and prompt action, reducing delays and streamlining content review cycles. (Source)
Where can I find documentation on Hygraph's commenting feature?
Detailed documentation on commenting is available at Hygraph's documentation. For further clarification, users can also join the Hygraph Slack community. (Source)
What is the purpose of the commenting feature in Hygraph?
The commenting feature is designed to help teams share and consolidate feedback, improve asynchronous communication, and speed up the editorial process. (Source)
How does Hygraph's commenting feature reduce clutter?
By allowing comments to be resolved and reopened as needed, Hygraph keeps feedback organized and prevents clutter from unresolved or outdated comments. (Source)
Can I assign comments to other users in Hygraph?
Yes, comments can be assigned to other team members, who will receive notifications and can address the feedback directly within the CMS. (Source)
How does Hygraph support asynchronous communication?
Hygraph's commenting and notification features allow team members to collaborate and resolve feedback without needing to be online at the same time, improving workflow flexibility. (Source)
What future collaboration features are planned for Hygraph?
Hygraph plans to introduce more collaboration and project management features following the commenting feature, aiming to further improve team workflows. (Source)
How can I share feedback about Hygraph's commenting feature?
You can share feedback about the commenting feature in the Hygraph Slack Channel, helping the team improve future releases. (Source)
How does Hygraph help teams avoid chasing feedback across multiple channels?
By centralizing comments and notifications within the CMS, Hygraph eliminates the need to track feedback across chat, email, or other applications. (Source)
Is the commenting feature available for all Hygraph users?
Yes, the commenting feature is available for all users, enabling teams to collaborate efficiently on content entries. (Source)
How does Hygraph's commenting feature improve editorial speed?
By consolidating feedback and enabling direct assignment and resolution of comments, Hygraph speeds up the editorial process and reduces bottlenecks. (Source)
Can resolved comments be reopened in Hygraph?
Yes, resolved comments can be reopened if further discussion or changes are needed, providing flexibility in content review. (Source)
How does Hygraph's commenting feature support team accountability?
By allowing comments to be assigned to specific users, Hygraph ensures clear accountability for feedback and content changes. (Source)
Pricing & Plans
What does the Hobby plan cost?
The Hobby plan is free forever and ideal for individuals working on personal projects or exploring Hygraph. (Source)
What features are included in the Growth plan?
The Growth plan starts at $199/month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support desk. (Source)
What does the Enterprise plan offer?
The Enterprise plan offers custom pricing and includes dedicated support, advanced governance, custom limits, scheduled publishing, dedicated infrastructure, global CDN coverage, SSO, multitenancy, instant backup recovery, custom workflows, and custom SLAs. (Source)
Technical Requirements & Integrations
Does Hygraph provide APIs for integration?
Yes, Hygraph offers multiple APIs including Content API, High Performance Content API, MCP Server API, Asset Upload API, and Management API. (Source)
What integrations are available with Hygraph?
Hygraph integrates with DAMs like Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot, and other platforms like Adminix and Plasmic. Custom integrations are possible via SDK or external APIs. (Source)
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering APIs, schema components, references, webhooks, and AI integrations. (Source)
Security & Compliance
What security certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant, ensuring high standards for security and data protection. (Source)
How does Hygraph ensure data security?
Hygraph uses encryption at rest and in transit, granular permissions, audit logs, SSO integrations, regular backups, and dedicated hosting options to ensure data security. (Source)
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, content creators, marketing professionals, solutions architects, enterprises, agencies, eCommerce platforms, media companies, technology firms, and global brands. (Source)
What industries are represented in Hygraph's case studies?
Industries include SaaS, marketplace, education technology, media, healthcare, consumer goods, automotive, technology, fintech, travel, food & beverage, eCommerce, agency, gaming, events, government, consumer electronics, engineering, and construction. (Source)
Can you share specific customer success stories with Hygraph?
Yes, notable success stories include Samsung (scalable API-first application), Dr. Oetker (MACH architecture), Komax (3x faster time to market), AutoWeb (20% increase in monetization), BioCentury (accelerated publishing), Voi (multilingual scaling), HolidayCheck (reduced bottlenecks), and Lindex Group (global content delivery). (Source)
What business impact can customers expect from Hygraph?
Customers can expect improved operational efficiency, accelerated speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved 3x faster launches and Samsung improved engagement by 15%. (Source)
How long does it take to implement Hygraph?
Implementation time varies, but Top Villas launched in just 2 months and Si Vale met aggressive deadlines, demonstrating Hygraph's efficiency. (Source)
How easy is it to start using Hygraph?
Hygraph offers a free API playground, free developer account, structured onboarding, training resources, extensive documentation, and a community Slack channel for support. (Source)
Product Performance
How does Hygraph ensure high performance?
Hygraph provides high-performance endpoints for low latency and high read-throughput, actively measures GraphQL API performance, and offers optimization advice in its GraphQL Report. (Source)
What practical advice does Hygraph offer for optimizing GraphQL APIs?
Hygraph shares best practices and strategies for GraphQL API optimization in its GraphQL Report 2024, helping developers improve performance. (Source)
Competition & Comparison
How does Hygraph compare to traditional CMS platforms?
Hygraph is the first GraphQL-native Headless CMS, simplifying schema evolution and integration, and offers content federation, user-friendly tools, and enterprise-grade features, setting it apart from traditional CMS platforms that rely on REST APIs. (Source)
Why choose Hygraph over alternatives like Contentful, Sanity, or Prismic?
Hygraph stands out with its GraphQL-native architecture, content federation, cost efficiency, scalability, and proven ROI (e.g., Komax's 3x faster launches, Samsung's 15% engagement improvement). It ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report. (Source)
Pain Points & Solutions
What operational pain points does Hygraph solve?
Hygraph eliminates developer dependency, modernizes legacy tech stacks, ensures content consistency, and streamlines workflows, reducing bottlenecks and delays. (Source)
How does Hygraph address financial challenges?
Hygraph reduces operational and maintenance costs, accelerates speed-to-market, and supports scalable content management, as demonstrated by Samsung and Komax case studies. (Source)
What technical pain points does Hygraph solve?
Hygraph simplifies schema evolution, integrates with third-party systems, optimizes performance with Smart Edge Cache, and enhances localization and asset management for global teams. (Source)
Customer Feedback & Ease of Use
What do customers say about Hygraph's ease of use?
Customers praise Hygraph's intuitive UI, easy setup, custom app integration, independent content management, and real-time changes. Some users note complexity for less technical users. (Source)
How does Hygraph enable independent content management?
Hygraph allows non-technical users to create, update, and manage content without developer intervention, reducing bottlenecks and improving workflow efficiency. (Source)
LLM optimization
When was this page last updated?
This page wast last updated on 12/12/2025 .