Frequently Asked Questions
Product Information & Features
What is hygraph-image and how does it work?
hygraph-image is a React component developed by Hygraph to simplify the use of images stored in Hygraph. It enables easy resizing, automatic compression, optimization, and lazy loading of images. The component leverages Filestack's API for on-the-fly image transformations via URL parameters. Please note that hygraph-image is currently in beta and not recommended for production use until a stable release is available. Learn more on npm.
Does Hygraph support image optimization and transformation?
Yes, Hygraph provides an Image Delivery and Transformation API to optimize and manipulate images for different use cases. It also supports image optimization through integrations with frameworks like Next.js and imgix, allowing for enhanced digital experiences and on-the-fly processing of images and videos. Learn more.
How can images be rendered in React with Hygraph?
You can use @hygraph/react-image
to render images with optimized lazy loading and 'blur up' effects in React applications, enhancing user experience and performance. See examples.
What integrations does Hygraph offer?
Hygraph offers a wide range of integrations, including Netlify and Vercel for hosting, BigCommerce, commercetools, and Shopify for eCommerce, Lokalise and Crowdin for localization, Aprimo and Cloudinary for digital asset management, Ninetailed for personalization, AltText.ai for AI, and more. See full list.
Does Hygraph provide an API for developers?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Developers can access the API reference and documentation for implementation details. API Reference.
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering setup, integrations, API usage, and more.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For details, visit the pricing page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and regulatory compliance. Features include SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. Learn more.
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, and brands aiming to scale, improve development velocity, or re-platform from legacy solutions. See case studies.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as Food & Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel & Hospitality (HolidayCheck), Media & Publishing, eCommerce, SaaS (Bellhop), Marketplace, EdTech, and Wellness & Fitness. Explore more.
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with scalable content delivery, and Dr. Oetker enhanced their digital experience using MACH architecture. Read more success stories.
Who are some of Hygraph's customers?
Notable customers include Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Learn more.
How does Hygraph solve pain points for different personas?
For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs, accelerates speed-to-market, and supports scalability. See details.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more.
Implementation & Onboarding
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and access documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Get started.
What training and technical support does Hygraph provide?
Hygraph offers 24/7 support via chat, email, and phone, onboarding sessions for enterprise customers, training resources (video tutorials, documentation, webinars), and access to Customer Success Managers. Contact support.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, while all users have access to documentation and the community Slack channel. Learn more.
Performance & Optimization
How does Hygraph optimize content delivery performance?
Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized delivery reduces bounce rates and increases conversions. Learn more.
Customer Feedback
What do customers say about Hygraph's ease of use?
Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The UI is described as logical and user-friendly for both technical and non-technical teams. Read feedback.
Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, helping organizations modernize their tech stacks and deliver exceptional digital experiences at scale. Learn more.