Frequently Asked Questions

Pricing & Plans

What changes were made to Hygraph's free developer plan in June 2020?

In June 2020, Hygraph improved its free developer plan by increasing content entry limits from 500 to 2,500, adding webhooks (previously a paid feature), expanding user limits to 3 users per project, and including 2 content stages: DRAFT and PUBLISHED. Source

What features are included in Hygraph's paid plans?

Hygraph's paid plans offer greater content entry limits, extended version retention periods, and additional content stages. For example, the Growth plan includes 3 content stages and 2 environments. Enterprise plans offer custom retention periods. For full details, visit the Hygraph pricing page.

What is Hygraph's overall pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, see the pricing page.

Features & Capabilities

What is versioning in Hygraph and how does it work?

Versioning in Hygraph allows users to work non-destructively with content, making changes with the assurance that previous versions can be recovered. Users can navigate between and compare versions, revert to older versions, and benefit from retention history that varies by plan (0, 30, 60, 90 days, or custom for Enterprise). Learn more in the documentation.

What improvements were made to Hygraph's user interface and API in June 2020?

Hygraph introduced updates to Rich Text fields, improved the content form layout with a responsive sidebar, and enabled content preview directly in the API explorer using the 'Preview in Playground' function. Incremental improvements and bug fixes were also made to content views and the Content API, optimizing performance and data fetching. Source

What integrations does Hygraph support?

Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.

Does Hygraph provide an API for content management?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering everything you need to know about building and deploying projects.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more details, visit the Hygraph Security Features page.

What security features does Hygraph offer?

Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. More information is available on the Hygraph Security Features page.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises seeking to modernize their tech stack, and brands aiming to scale across geographies or improve development velocity. Source

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. Source

Can you share specific customer success stories using Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More success stories are available here.

What business impact can customers expect from using Hygraph?

Customers can expect time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market for digital products, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source

Pain Points & Solutions

What problems does Hygraph solve for its customers?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky user experiences), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Source

How does Hygraph solve these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes outdated systems with its GraphQL-native, API-first architecture, ensures consistent branding and content federation for global teams, and streamlines workflows to reduce costs and accelerate speed-to-market. Technical solutions include simplified development, streamlined query management, and robust integration capabilities. Source

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. More details are available in the Hygraph CMS KPIs blog.

Getting Started & Support

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use resources like documentation and onboarding guides. For example, Top Villas launched a new project in just 2 months. Documentation | Top Villas Case Study

What training and technical support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone, onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers. More details at the Hygraph Contact Page.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access detailed documentation and the community Slack channel for additional support. Source

Product Information & Updates

What is the primary purpose of Hygraph?

Hygraph's primary purpose is to unify data and enable content federation, allowing businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points, offering scalability, flexibility, and efficient data querying. Source

What product updates were introduced in June 2020?

In June 2020, Hygraph introduced versioning and retention history, improved the free developer plan, enhanced the user interface and API performance, and rolled out bug fixes and optimizations for content views and data fetching. Source

Where can I find more information about Hygraph's product updates?

Product updates are regularly published on the Hygraph Blog under the 'Product updates' tag.

Customer Proof & Case Studies

Who are some of Hygraph's customers?

Hygraph's customers include Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. More details and logos are available on the Hygraph Case Studies page.

Performance & Optimization

How does Hygraph optimize content delivery performance?

Hygraph emphasizes optimized content delivery performance, ensuring rapid content distribution and responsiveness. This reduces bounce rates, increases conversions, and positively impacts user experience and search engine rankings. More details are available here.

Webinar Event: How to Avoid Personalization Tech Traps

Product Update: June 2020

Introducing Versioning, changes to our free plans, and general improvements across the board.
Ronak Ganatra

Written by Ronak 

Jun 30, 2020
Hygraph Product Release - June 2020

Its been over a month since our last major release, and we're excited to share what we've been working on in the meanwhile!

#TL;DR

  • We've rolled out versioning and retention history this week.
  • Our free developer plan has seen some big improvements - content entry limits are raised from 500 to 2,500, and webhooks are included, along with other changes!
  • A few under-the-hood improvements to our UI, content views, and overall API performance.
  • Colby Fayock recently spun together a travel bucket list using Hygraph, Gatsby, and LeafletJS. Check it out.
  • Jamie Barton also published a very in-depth tutorial on handling form submissions with Hygraph, NextJS, and GraphQL on his dev.to page.

Please note that the product announcements affect projects on the current version of Hygraph running on app.hygraph.com, and don't apply to the legacy projects running on legacy.graphcms.com

#Introducing Versioning

Versioning.png

A big request has been to bring Versioning into Hygraph. Versioning allows you to work non-destructively with your content, helping you make changes with greater reliability and assurance that you can always recover previous work.

When creating a new document, the sidebar on the right gives you your document information, such as timestamps Created and Modified. If a content has been published and is being edited, you will see subsequent values for Available in stages. A document that has never been published will only be available in the DRAFT stage.

Sidebar - Draft.png

When editing documents that have been published you will be able to navigate between and compare their versions subject to their retention history easily from within the sidebar.

Sidebar - Published.png

Working with multiple versions lets you retain your peace of mind, knowing that any errors or mistakes can be easily rectified, and older versions that might have performed better can be reverted to with a few clicks.

In addition to versioning, we're also rolling out retention history. Depending on which plan you're on, retention history cascades from 0, 30 days, 60 days, and 90 days. Enterprise plans come with custom retention periods.

To learn more about working with versions, refer to our docs.

#Changes to our pricing plans

Over the past months many of you have expressed your feedback on our free tier, and we're excited to announce some major changes. Our free forever developer plan now comes with webhooks, originally a paid feature, giving you better control on triggering custom actions across a range of other services.

Free plans also have an increased user limit with 3 users per project, and a jump in content entries from 500 to 2,500! Free plans also come with 2 content stages, DRAFT and PUBLISHED.

Our paid plans are also being improved with greater content entry limits, version retention periods, and content stages. Our Growth plan now ships with 3 content stages, and 2 environments.

For all the details, refer to our pricing page.

#Under the hood improvements

Our Rich Text fields are getting a small update, as well as several bug fixes.

There's been improvements on the content form layout with a responsive sidebar. You can now also preview any content directly in the API explorer by using the Preview in Playground function

We've also rolled out incremental improvements and bug fixes to our content views and Content API, as well as several optimizations for performance and data fetching in general.

#Hygraph in the wild

Colby Tutorial.png

Colby Fayock recently (and really quickly) spun together a travel bucket list using Hygraph, Gatsby, and LeafletJS that was also featured on FreeCodeCamp. Check out the tutorial or his video on the project on his YouTube channel.

NextJS + GraphQL Forms.png

Jamie Barton recently published a very in-depth tutorial on handling form submissions with Hygraph, NextJS, and GraphQL. Check out the tutorial on his dev.to page.

Blog Author

Ronak Ganatra

Ronak Ganatra

A free Wi-Fi enthusiast and pizza purist, Ronak is the VP of Marketing at Hygraph. He's also the co-creator of Build Your DXP and co-author of the Composable Architectures for Digital Experiences in the Enterprise report. He also maintains curated resources for marketers on awesome-marketing and awesome-developer-marketing.

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