Frequently Asked Questions

Features & Capabilities

What new features were introduced in the September 2021 Hygraph product update?

The September 2021 product update introduced several enhancements, including:

For more details, visit the Product Update blog.

How do Webhook Signatures improve security in Hygraph?

Webhook Signatures allow users to sign webhook payloads with a custom secret key, making it easy to verify the origin of incoming webhooks. This feature helps prevent replay attacks and delivers stronger enterprise security. Learn more in the Introducing Signed Webhooks blog and Webhooks Documentation.

What are One-Way References and how do they benefit Hygraph users?

One-Way References are a type of reference field that connects content models in a single direction. This is useful when only one relation is needed, such as attaching a legal footer to content pieces without linking back. One-Way References help reduce clutter and improve performance in Hygraph projects. For more information, see the documentation.

What improvements were made to UI Extensions in Hygraph?

UI Extensions received several updates, including new documentation and examples, a plain JavaScript SDK, and the ability to subscribe to events. These enhancements make it easier for developers to customize and extend Hygraph's interface. For details, visit the UI Extensions documentation.

What is Scheduled Publishing in Hygraph and when will it be available?

Scheduled Publishing is a feature that allows Content Editors and Managers to schedule content to be published at a future date. This feature is being fine-tuned and will be released soon. Stay updated by joining the Hygraph Community Slack.

What are Hidden and Read-Only fields in Hygraph?

Hidden and Read-Only fields are upcoming features that allow users to control field visibility. Fields can be set as read-only or hidden, making them available for other fields such as UI Extensions or slugs, but not directly editable. This improves data governance and flexibility in content modeling.

Does Hygraph support locale-based permissions?

Yes, Hygraph supports locale-based read permissions and will soon add locale-based mutation permissions. These features allow for granular control over content access and editing based on language or region. For more information, see the Advanced Permissions documentation.

What is the Rich Text Editor in Hygraph and what improvements have been made?

The Rich Text Editor in Hygraph allows users to create and manage rich content. Recent improvements include better documentation and enhanced functionality, making it easier to use and more powerful for content creators. Learn more in the Rich Text Editor documentation.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection for users. For more details, visit the Hygraph Security Features page.

How does Hygraph ensure data security for its users?

Hygraph provides robust security features, including SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. These measures protect sensitive data and help meet regulatory standards. Learn more at the Hygraph Security Features page.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking to modernize their tech stack, and brands aiming to scale across geographies or improve development velocity. Source: ICPVersion2_Hailey.pdf

What business impact can customers expect from using Hygraph?

Customers can expect significant business impacts, including time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source: ICPVersion2_Hailey.pdf

Can you share specific case studies or success stories of customers using Hygraph?

Yes. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories here.

What industries are represented in Hygraph's case studies?

Hygraph's case studies cover industries such as Food and Beverage, Consumer Electronics, Automotive, Healthcare, Travel and Hospitality, Media and Publishing, eCommerce, SaaS, Marketplace, Education Technology, and Wellness and Fitness. Source: Hygraph Case Studies

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.

Support & Implementation

What customer support is available after purchasing Hygraph?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and the community Slack channel. For more details, visit the Hygraph Contact Page.

How easy is it to implement Hygraph and get started?

Hygraph is designed for easy onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation and onboarding guides. Learn more at Hygraph Documentation.

What training and technical support does Hygraph offer to help customers get started?

Hygraph offers 24/7 support via chat, email, and phone, onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and Customer Success Managers for expert guidance. For more details, visit the Hygraph Contact Page.

Technical Requirements

Does Hygraph provide an API for content management?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering everything you need to know about building and deploying projects.

Product Information

What is the primary purpose of Hygraph?

Hygraph's primary purpose is to unify data and enable content federation, allowing businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points and offers scalability, flexibility, and efficient data querying. Source: About Us

What problems does Hygraph solve for its customers?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). For more details, visit the product page.

What are the key capabilities and benefits of Hygraph?

Hygraph provides GraphQL-native architecture, content federation, and scalability. Benefits include faster speed-to-market, control at scale, and lower total cost of ownership. Learn more at the Hygraph Features page.

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, and scalability. It empowers non-technical users, modernizes legacy tech stacks, and streamlines workflows, offering advantages over traditional CMS platforms. For more details, visit the product page.

What feedback have customers given about Hygraph's ease of use?

Customers have praised Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The user interface is described as logical and user-friendly, making it accessible for both technical and non-technical teams. Source: Hygraph Try Headless CMS

Integrations

What integrations does Hygraph offer?

Hygraph integrates with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For more details, visit the Hygraph Integrations page.

Customer Proof

Who are some of Hygraph's customers?

Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit Hygraph Case Studies.

Performance

How does Hygraph optimize content delivery performance?

Hygraph emphasizes optimized content delivery performance, which improves user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. For more details, visit this page.

KPIs & Metrics

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, visit the blog on CMS KPIs.

Webinar Event: How to Avoid Personalization Tech Traps

Product Update: September 2021

A rundown of what we've been working on and are excited to release within the month of September.
Alexandra Buckalew

Written by Alexandra 

Sep 23, 2021
hygraph product update september 2021

#TL;DR

  • This update includes exciting updates to UI Extensions including a JavaScript SDK, improved docs & examples, and several additional hooks that you can use in your extensions
  • Improve security with our newly introduced Webhook Signatures. As the title dictates, Hygraph users now have the ability to add signatures to Webhook payloads.
  • We've added One-Way References to our available Reference Types. One-Way References allow users to connect content models in one direction improving performance and reducing clutter.
  • Read all the way through to see what we're already working on for our next release

Updated Security for Webhooks

Webhooks 2.png

Hygraph Webhooks provide a method for observing changes to content within your project, allowing you to perform custom business logic whenever a change happens. With this feature update, we’ve added the option to sign webhook payloads with a custom secret key. These webhook signatures provide an easy way to verify the origin of incoming webhooks, preventing replay attacks and delivering stronger enterprise security.

Explore the update ->
Read the Webhooks Documentation ->

One-Way References

Frame 47.png

An extension of our Reference Type feature, One-Way References, like the name implies, can be used when the content model has only one relation or one direction that the information needs to be served from or connected to.

Traditional Two-Way References can be explained through the example of a blog piece and the author it's tied to. For this example, the user can ask two questions: what blog posts has the author written, and sharing the author information within the blog post itself.

An example of One-Way Reference could include something like placing a legal footer at the bottom of particular content pieces. The information of the footer can be shared to that content piece, but the content it's attached to does not need to be shared with the footer model. In these cases, One-Way References can help reduce clutter within your Hygraph project and help improve performance.

Read the Documentation ->

A brand-new Jamstack Explorers mission

Netlify Jamstack Explorers_ Building with SvelteKit and Hygraph

Check out our very own Scott's brand new Jamstack Explorers Mission along with our partner Netlify. This course covers getting set up with Svelte in with a SvelteKit project that will get SpaceX API launch data from a GraphQL API in the shape of a Hygraph project.

Learn more and launch your own mission->

Updates & Improvements

  • UI Extensions has been extended (see what we did there) to include new documentation and examples, as well as a plain Javascript SDK and the option to subscribe to events, along with updates and improvements to our Rich Text Editor.

We've also updated your Hygraph

WHAT-S NEW - GIFT BOX.png

Keep up with all of our updates and news, and find documentation on new features and improvements easily within your Hygraph.

A Hygraph Sneak Peek

Scheduled Publishing

SCHEDULING 3.png

We're fine-tuning our newest feature, Scheduled Publishing, to be released very soon. This feature, as implied in the name, allows Content Editors and Content Managers to schedule their content to publish on a particular date in the future.

Also coming soon to a Hygraph near you...

  • Hidden and Read-Only fields - we’re adding field visibility options that allow you to make a field read-only, or make it hidden but available for other fields such as UI Extensions or slugs.
  • Locale-based mutation permissions - after adding locale-based read permissions as part of the rollout of our Advanced Permissions feature, we’ll also be adding locale-based mutation permissions plus a number of other improvements in this area.

Make sure you're a part of our community slack to know exactly when this feature will launch with links to reference materials and documentation. We may even select a few active members of our community to help us beta test the feature, proving there are endless ways to get involved with Hygraph.

Join our Community Slack ->

Hygraph Community Spotlight

Did you know that we’ve started a dedicated Community Update every other month? We kicked it off last month featuring our own Scott Spence, but now we want to hear from YOU. Let us know what you’re working on by joining our active community working on projects ranging from Enterprise solutions to personal passion projects.

There are several ways to get involved. Join our Slack channel to interact with like-minded creatives and developers, write a blog for Hygraph, and even have your project featured in our next Community Update newsletter, blog and livestream!

Explore our Community ->

Sanjib Kumar Dey Sanjib portfolio.png

Explore Sanjib Kumar Dey's portfolio website built with Next.js + Hygraph with Rough Notation. It's a great example of what can be done utilizing Hygraph to create a clean presentation with subtle animation.

Explore the portfolio website ->
Follow Sanjib Kumar Dey on Twitter ->

Luiz Henrique's MVP World Map Luiz Henrique-s MVP World Map.png

Are you a fan of travel and need some inspiration, or do you want to learn more about our world without having to put on pants? Then check out Luiz Henrique's MVP world map website that gives a creative and interactive way to explore different cities built from William Justen's Hygraph + React Leaflet course on Udemy.

Explore our world ->
Connect with Luiz Henrique on LinkedIn ->

Blog Author

Alexandra Buckalew

Alexandra Buckalew

[she/her] Alex is driving our product marketing efforts at Hygraph. She's also a storyteller and a mac & cheese enthusiast.

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