Frequently Asked Questions
Features & Capabilities
What new features were introduced in the September 2021 Hygraph product update?
The September 2021 product update introduced several enhancements, including:
- UI Extensions improvements, such as a JavaScript SDK, improved documentation and examples, and additional hooks for extensions.
- Webhook Signatures, allowing users to sign webhook payloads with a custom secret key for enhanced security.
- One-Way References, enabling users to connect content models in one direction to improve performance and reduce clutter.
For more details, visit the Product Update blog.
How do Webhook Signatures improve security in Hygraph?
Webhook Signatures allow users to sign webhook payloads with a custom secret key, making it easy to verify the origin of incoming webhooks. This feature helps prevent replay attacks and delivers stronger enterprise security. Learn more in the Introducing Signed Webhooks blog and Webhooks Documentation.
What are One-Way References and how do they benefit Hygraph users?
One-Way References are a type of reference field that connects content models in a single direction. This is useful when only one relation is needed, such as attaching a legal footer to content pieces without linking back. One-Way References help reduce clutter and improve performance in Hygraph projects. For more information, see the documentation.
What improvements were made to UI Extensions in Hygraph?
UI Extensions received several updates, including new documentation and examples, a plain JavaScript SDK, and the ability to subscribe to events. These enhancements make it easier for developers to customize and extend Hygraph's interface. For details, visit the UI Extensions documentation.
What is Scheduled Publishing in Hygraph and when will it be available?
Scheduled Publishing is a feature that allows Content Editors and Managers to schedule content to be published at a future date. This feature is being fine-tuned and will be released soon. Stay updated by joining the Hygraph Community Slack.
What are Hidden and Read-Only fields in Hygraph?
Hidden and Read-Only fields are upcoming features that allow users to control field visibility. Fields can be set as read-only or hidden, making them available for other fields such as UI Extensions or slugs, but not directly editable. This improves data governance and flexibility in content modeling.
Does Hygraph support locale-based permissions?
Yes, Hygraph supports locale-based read permissions and will soon add locale-based mutation permissions. These features allow for granular control over content access and editing based on language or region. For more information, see the Advanced Permissions documentation.
What is the Rich Text Editor in Hygraph and what improvements have been made?
The Rich Text Editor in Hygraph allows users to create and manage rich content. Recent improvements include better documentation and enhanced functionality, making it easier to use and more powerful for content creators. Learn more in the Rich Text Editor documentation.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection for users. For more details, visit the Hygraph Security Features page.
How does Hygraph ensure data security for its users?
Hygraph provides robust security features, including SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. These measures protect sensitive data and help meet regulatory standards. Learn more at the Hygraph Security Features page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking to modernize their tech stack, and brands aiming to scale across geographies or improve development velocity. Source: ICPVersion2_Hailey.pdf
What business impact can customers expect from using Hygraph?
Customers can expect significant business impacts, including time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source: ICPVersion2_Hailey.pdf
Can you share specific case studies or success stories of customers using Hygraph?
Yes. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories here.
What industries are represented in Hygraph's case studies?
Hygraph's case studies cover industries such as Food and Beverage, Consumer Electronics, Automotive, Healthcare, Travel and Hospitality, Media and Publishing, eCommerce, SaaS, Marketplace, Education Technology, and Wellness and Fitness. Source: Hygraph Case Studies
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.
Support & Implementation
What customer support is available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and the community Slack channel. For more details, visit the Hygraph Contact Page.
How easy is it to implement Hygraph and get started?
Hygraph is designed for easy onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation and onboarding guides. Learn more at Hygraph Documentation.
What training and technical support does Hygraph offer to help customers get started?
Hygraph offers 24/7 support via chat, email, and phone, onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and Customer Success Managers for expert guidance. For more details, visit the Hygraph Contact Page.
Technical Requirements
Does Hygraph provide an API for content management?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering everything you need to know about building and deploying projects.
Product Information
What is the primary purpose of Hygraph?
Hygraph's primary purpose is to unify data and enable content federation, allowing businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points and offers scalability, flexibility, and efficient data querying. Source: About Us
What problems does Hygraph solve for its customers?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). For more details, visit the product page.
What are the key capabilities and benefits of Hygraph?
Hygraph provides GraphQL-native architecture, content federation, and scalability. Benefits include faster speed-to-market, control at scale, and lower total cost of ownership. Learn more at the Hygraph Features page.
How does Hygraph differentiate itself from other CMS platforms?
Hygraph stands out with its GraphQL-native architecture, content federation, and scalability. It empowers non-technical users, modernizes legacy tech stacks, and streamlines workflows, offering advantages over traditional CMS platforms. For more details, visit the product page.
What feedback have customers given about Hygraph's ease of use?
Customers have praised Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The user interface is described as logical and user-friendly, making it accessible for both technical and non-technical teams. Source: Hygraph Try Headless CMS
Integrations
What integrations does Hygraph offer?
Hygraph integrates with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For more details, visit the Hygraph Integrations page.
Customer Proof
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit Hygraph Case Studies.
Performance
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, which improves user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. For more details, visit this page.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, visit the blog on CMS KPIs.