Frequently Asked Questions

Product Information

What is Hygraph?

Hygraph is a headless CMS (Content Management System) that enables organizations to build content-rich applications, manage large product catalogs, and streamline internal knowledge management systems. It uses a modern API-first approach, allowing for rapid innovation and lower costs. Hygraph is headquartered in Berlin, Germany, and serves over 400 customers globally, including Dr. Oetker, Shure, Samsung, and Philips. [Source]

What is the primary purpose of Hygraph?

The primary purpose of Hygraph is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points, offering scalability, flexibility, and efficient data querying. [Source]

Features & Capabilities

What features does Hygraph offer?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and a modern API-first approach. Key features include rapid content delivery, intuitive user interface, robust integrations, and support for composable architectures. It also provides enterprise-grade security, SSO integrations, audit logs, encryption, and sandbox environments. [Source]

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API that allows you to fetch and manage content efficiently. Learn more at the Hygraph API Reference.

What integrations does Hygraph support?

Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.

How does Hygraph ensure optimized content delivery performance?

Hygraph emphasizes optimized content delivery performance, which directly impacts user experience, engagement, and search engine rankings. By ensuring rapid content distribution and responsiveness, Hygraph helps reduce bounce rates and increase conversions. [Source]

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure the highest levels of data protection and security for users. For more details, visit the Hygraph Security Features page.

How does Hygraph protect sensitive data?

Hygraph provides enterprise-grade security features, including SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. [Source]

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the Hygraph Pricing page.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises looking to modernize their technologies, and brands aiming to scale across geographies, improve development velocity, or re-platform from traditional solutions. [Source]

What business impact can customers expect from using Hygraph?

Customers can expect significant business impacts, including time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market for digital products, and enhanced customer experience through consistent and scalable content delivery. [Source]

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. [Source]

Can you share specific customer success stories using Hygraph?

Yes. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available on the Hygraph product page.

How long does it take to implement Hygraph and how easy is it to start?

Hygraph is designed for quick and easy implementation. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Customers can get started quickly by signing up for a free account and using resources like the Hygraph Documentation and onboarding guides. [Source]

What feedback have customers given about Hygraph's ease of use?

Customers have praised Hygraph for its ease of use and intuitive interface, noting that it is 'super easy to set up and use' and that 'even non-technical users can start using it right away.' The user interface is described as logical and user-friendly. [Source]

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). [Source]

How does Hygraph solve these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes outdated systems with its GraphQL-native, API-first architecture, ensures consistent branding with content federation, and streamlines workflows to reduce costs and speed up project delivery. It also simplifies development, streamlines query management, and resolves cache and integration challenges. [Source]

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. [Source]

Do the pain points solved by Hygraph differ by user persona?

Yes. For developers, Hygraph reduces boilerplate code and streamlines queries. For content creators and project managers, it empowers non-technical users to update content independently. For business stakeholders, it reduces operational costs, supports scalability, and accelerates speed to market. [Source]

Partner Network & Shopmacher Partnership

What is the Hygraph Partner Network?

The Hygraph Partner Network offers seamless integrated solutions tailored to unique business needs. It enables partners to fulfill client specifications faster and with ease. You can browse the network to find partners with expertise in innovative services and technology. [Source]

What is the significance of Hygraph's partnership with Shopmacher?

The partnership between Hygraph and Shopmacher delivers tailored solutions for eCommerce businesses in the DACH region. Shopmacher, a leading specialist agency for the retail industry, collaborates with Hygraph to help brands create brand-consistent, personalized experiences and adapt quickly to market changes using MACH architecture and composable, API-first solutions. [Source]

How can I find a Hygraph partner?

You can find a Hygraph partner by browsing the curated network of skilled partners, each bringing unique expertise to address specific challenges and offer customized solutions. [Source]

How can I join the Hygraph Partner Network?

To join the Hygraph Partner Network, you can contact the Partner team directly. [Source]

Support & Implementation

What support is available to Hygraph customers?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. [Source]

What training and technical support does Hygraph provide for onboarding?

Hygraph provides comprehensive training and technical support, including 24/7 support, onboarding sessions for enterprise customers, video tutorials, documentation, webinars, and Customer Success Managers to guide users through adoption. [Source]

Where can I find Hygraph's technical documentation?

Hygraph offers comprehensive technical documentation covering all aspects of building and deploying projects. Access it at the Hygraph Documentation page.

Customer Proof & Case Studies

Who are some of Hygraph's customers?

Hygraph's customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit the Hygraph Case Studies page.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

Hygraph partners with Shopmacher to offer best-of-breed commerce solutions in the DACH market

Hygraph and Shopmacher have partnered to help businesses create excellent, variable, and easy-to-maintain content that allows them to craft brand-consistent and personalized experiences.
Cristina Mitroi

Written by Cristina 

Apr 18, 2024
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We are happy to spotlight our ongoing partnership with Shopmacher, a leading specialist agency in the eCommerce industry from DACH. They excel in helping businesses to implement intelligent and sales-boosting solutions for the digitalization of their distribution channels, in B2B and B2C. With a focus on user-centric design, continuous, step-by-step, and measurable improvements, and outstanding support, Shopmacher helps brands to constantly upgrade their online presence and deliver relevant, engaging customer experiences.

With our partnership, we give businesses in DACH the tools to innovate, promote collaboration and rapidly adapt to changing requirements or market conditions. The headless philosophy – the technical separation of front and backend to which both Shopmacher and Hygraph subscribe - allows for technical stacks to be designed and developed API-first, and be particularly well connected to complex IT architectures or evolved over time.

Shopmacher and Hygraph help businesses create excellent, variable, and easy-to-maintain content that allows them to craft brand-consistent and personalized experiences that resonate with their audience across all touchpoints.

Shopmacher's robust eCommerce capabilities and the agility of a Headless CMS allow companies to iterate quickly, experiment with new features, and address the complex IT requirements for commerce processes and data handling. At the same time, by leveraging the scalability and performance benefits of a composable architecture, our common customers can handle spikes in traffic with ease and confidence. Ultimately, a flexible architecture built by Shopmacher, using Hygraph, will smoothly integrate with the latest innovations, and help businesses stay connected to emerging trends and technologies.

Our partnership with Shopmacher is a solid alliance aimed at helping eCommerce businesses in the DACH region to build up or strengthen their digital presence. We share the same values, as results-oriented companies, always focused on finding the best possible solution for our customers. We are happy to continue our collaboration and further build on our successful projects, with notable clients like Gamescom/Kölnmesse and ANWR Sport2000/Schuhe.de.
Caryn JervisHead of Partnerships at Hygraph
Our close collaboration with Hygraph has highlighted the importance of adaptive thinking and a strong customer focus for achieving success. Through our joint projects, we have proven that the MACH architecture empowers businesses to respond swiftly and flexibly to market demands. Our partnership is a testament to how the fusion of specialized expertise and cutting-edge technology can drive the digital frontier forward, delivering tailored solutions that resonate deeply with the needs and aspirations of our clients.
André RoitzschCEO at SHOPMACHER

About Shopmacher

SHOPMACHER is Germany's leading specialist agency for the KPI-driven development of technologies for the retail industry.

Originally started as an "agency for online shops", SHOPMACHER, based in Gescher in the Münsterland province, has grown over the past fifteen years to become one of the top e-commerce companies in Germany and is now an established specialist for enterprise commerce solutions. About 70 employees in Gescher and Ho Chi Minh City implement intelligent and sales-boosting solutions for digitizing distribution channels in B2B and B2C. The philosophy is to keep retailers and manufacturers on the pulse of the rapidly changing requirements of digitalized trade with continuous, step-by-step, and measurable improvements.

About Hygraph

Unlock your content’s full potential with Hygraph, the headless CMS powering mission-critical applications. Hygraph’s modern API approach allows organizations to innovate faster and at lower cost, whether it’s building content-rich applications, or managing large product catalogs or internal knowledge management systems.

Hygraph is headquartered in Berlin, Germany, and currently works with 400+ customers globally, including Dr.Oetker, Shure, Samsung, and Philips.

Blog Author

Cristina Mitroi

Cristina Mitroi

Partnerships Marketing Manager

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