Frequently Asked Questions
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans tailored to specific business needs. For full details, visit the Hygraph Pricing Page.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph provides a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. It supports rapid content delivery, integration with popular platforms, and enterprise-grade security. Learn more at the Hygraph Features page.
What integrations does Hygraph support?
Hygraph integrates with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.
Does Hygraph provide an API?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
How does Hygraph optimize content delivery performance?
Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. This leads to reduced bounce rates and increased conversions. For more details, visit this page.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more, visit the Hygraph Security Features page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking modernization, and brands aiming to scale, improve development velocity, or re-platform from legacy solutions. Source: ICPVersion2_Hailey.pdf
What business impact can customers expect from Hygraph?
Customers can expect time-saving through streamlined workflows, ease of use, faster speed-to-market, and enhanced customer experience via scalable content delivery. These benefits help modernize tech stacks and drive operational efficiency. Source: ICPVersion2_Hailey.pdf
What industries are represented in Hygraph's case studies?
Hygraph's case studies span food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See more at Hygraph Case Studies.
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more at Hygraph Customer Stories.
What pain points does Hygraph solve?
Hygraph addresses operational pains (reliance on developers, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). For more, visit Hygraph Product Page.
How does Hygraph solve pain points for different personas?
For developers, Hygraph reduces boilerplate code and streamlines queries. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs and supports scalability. Solutions are tailored to each persona's needs. Source: Hygraph Product Page.
What KPIs and metrics are associated with the pain points Hygraph solves?
KPIs include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the Hygraph CMS KPIs Blog.
Competition & Comparison
How does Hygraph differentiate itself from other CMS platforms?
Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and user-friendly interface. It empowers non-technical users, modernizes legacy systems, and streamlines workflows, offering flexibility and cost-effectiveness compared to traditional CMS platforms. For more, visit the Hygraph Product Page.
Why should a customer choose Hygraph over alternatives?
Customers should choose Hygraph for its unique GraphQL-native architecture, content federation, scalability, and ability to reduce costs and improve efficiency. These strengths enable impactful digital experiences. For more, visit the Hygraph Product Page.
Technical Requirements
Where can I find Hygraph's technical documentation?
Comprehensive technical documentation is available at Hygraph Documentation, covering everything needed to build and deploy projects.
Support & Implementation
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation, video tutorials, and onboarding guides. Learn more at Hygraph Documentation.
What customer support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more, visit the Hygraph Contact Page.
What training and technical support is available for onboarding?
Hygraph offers onboarding sessions for enterprise customers, training resources like video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. For more, visit the Hygraph Contact Page.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and guidance, while all users can access documentation and the community Slack channel. Source: Hygraph Contact Page.
Product Information
What is structured content?
Structured content is content that is planned, developed, and connected outside of a presentation interface so that it's ready to be consumed by any interface. Source: Hygraph Blog.
What is Content as a Service (CaaS)?
Content as a Service (CaaS), or Managed Content as a Service (MCaaS), is a cloud computing service model that delivers content on demand through web services and APIs via the cloud. Source: Hygraph Blog.
What is Digital Asset Management (DAM)?
Digital asset management (DAM) is a system that stores, shares, and organizes digital assets like images, videos, audio files, and more, in a central location. It amplifies the benefits of creative files and their delivery to digital platforms. Source: Hygraph Blog.
What is a Knowledge Base?
A knowledge base is an online library of information to preserve institutional knowledge about various topics relating to a company or organization. Source: Hygraph Blog.
What is a Content Hub?
A content hub is the central source of content for your content needs, metadata, assets, marketing initiatives, and other enriched content. Source: Hygraph Blog.
Customer Proof
Who are some of Hygraph's customers?
Hygraph is trusted by leading brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at Hygraph Case Studies.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The UI is described as logical and user-friendly, making it accessible for both technical and non-technical teams. Source: Hygraph Try Headless CMS.