Frequently Asked Questions
Product Information
What is Hygraph?
Hygraph is a headless CMS that streamlines the process of building content-driven applications that scale across brands and markets. By unifying content into a single actionable source of truth, Hygraph simplifies global content distribution and enables rapid development for digital teams. Learn more.
What is the primary purpose of Hygraph?
Hygraph's primary purpose is to unify data and enable content federation, allowing businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points, offering scalability, flexibility, and efficient data querying. Source.
Who is the target audience for Hygraph?
Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises seeking to modernize their technologies, and brands aiming to scale globally or improve development velocity. Source.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability, and an App Framework for building custom integrations. It supports rapid content delivery, streamlined workflows, and control at scale, with a lower total cost of ownership. Learn more.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. API Reference.
What integrations does Hygraph support?
Hygraph supports integrations with Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. Full list.
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, ensuring rapid distribution and responsiveness. This leads to improved user experience, higher engagement, better search engine rankings, reduced bounce rates, and increased conversions. Source.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For details, visit the pricing page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and regulatory compliance. Security Features.
How does Hygraph protect sensitive data?
Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Learn more.
Use Cases & Benefits
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Source.
What business impact can customers expect from using Hygraph?
Customers can expect time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help modernize tech stacks and achieve operational efficiency. Source.
Who are some of Hygraph's customers?
Hygraph is trusted by global digital teams including Samsung, Epic Games, Sennheiser, HolidayCheck, Ancestry, Dr. Oetker, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. Case Studies.
What industries does Hygraph serve?
Hygraph serves industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Source.
Can you share specific customer success stories?
Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories.
How long does it take to implement Hygraph?
Hygraph is designed for easy implementation. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Customers can get started quickly by signing up for a free account and using documentation and onboarding guides. Documentation.
How easy is Hygraph to use?
Customers praise Hygraph for its ease of use and intuitive interface. Feedback includes 'super easy to set up and use' and 'even non-technical users can start using it right away.' The user interface is logical and user-friendly for both technical and non-technical teams. Source.
Support & Implementation
What customer support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact Page.
What training and technical support is available to help customers get started?
Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and Customer Success Managers for expert guidance during onboarding. Contact Page.
Where can I find Hygraph's technical documentation?
Comprehensive technical documentation is available at Hygraph Documentation.
Partnerships & Ecosystem
What is the Hygraph Partner Network?
The Hygraph Partner Network offers seamless integrated solutions tailored to unique client needs. Partners have expertise in innovative services and technology, enabling faster and easier fulfillment of client specifications. Learn more.
What is the significance of Turbine Kreuzberg joining the Hygraph Partner Network?
Turbine Kreuzberg joining the Hygraph Partner Network enhances collaboration on data applications and custom components, expanding opportunities for both organizations. Source.
What is the focus of Turbine Kreuzberg as a solution partner?
Turbine Kreuzberg is a renowned software agency specializing in digital commerce, data/AI, and cybersecurity. They build enterprise applications such as commerce platforms, marketplaces, data applications, and custom components. Learn more.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
KPIs include time saved on content updates, system uptime, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market, maintenance costs, scalability metrics, and performance during peak usage. More details.