Frequently Asked Questions

Product Information

What is Hygraph?

Hygraph is a headless CMS that streamlines the process of building content-driven applications that scale across brands and markets. By unifying content into a single actionable source of truth, Hygraph simplifies global content distribution and enables rapid development for digital teams. Learn more.

What is the primary purpose of Hygraph?

Hygraph's primary purpose is to unify data and enable content federation, allowing businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points, offering scalability, flexibility, and efficient data querying. Source.

Who is the target audience for Hygraph?

Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises seeking to modernize their technologies, and brands aiming to scale globally or improve development velocity. Source.

Features & Capabilities

What are the key features and capabilities of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and an App Framework for building custom integrations. It supports rapid content delivery, streamlined workflows, and control at scale, with a lower total cost of ownership. Learn more.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. API Reference.

What integrations does Hygraph support?

Hygraph supports integrations with Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. Full list.

How does Hygraph optimize content delivery performance?

Hygraph emphasizes optimized content delivery performance, ensuring rapid distribution and responsiveness. This leads to improved user experience, higher engagement, better search engine rankings, reduced bounce rates, and increased conversions. Source.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For details, visit the pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and regulatory compliance. Security Features.

How does Hygraph protect sensitive data?

Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Learn more.

Use Cases & Benefits

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Source.

What business impact can customers expect from using Hygraph?

Customers can expect time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help modernize tech stacks and achieve operational efficiency. Source.

Who are some of Hygraph's customers?

Hygraph is trusted by global digital teams including Samsung, Epic Games, Sennheiser, HolidayCheck, Ancestry, Dr. Oetker, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. Case Studies.

What industries does Hygraph serve?

Hygraph serves industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Source.

Can you share specific customer success stories?

Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories.

How long does it take to implement Hygraph?

Hygraph is designed for easy implementation. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Customers can get started quickly by signing up for a free account and using documentation and onboarding guides. Documentation.

How easy is Hygraph to use?

Customers praise Hygraph for its ease of use and intuitive interface. Feedback includes 'super easy to set up and use' and 'even non-technical users can start using it right away.' The user interface is logical and user-friendly for both technical and non-technical teams. Source.

Support & Implementation

What customer support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact Page.

What training and technical support is available to help customers get started?

Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and Customer Success Managers for expert guidance during onboarding. Contact Page.

Where can I find Hygraph's technical documentation?

Comprehensive technical documentation is available at Hygraph Documentation.

Partnerships & Ecosystem

What is the Hygraph Partner Network?

The Hygraph Partner Network offers seamless integrated solutions tailored to unique client needs. Partners have expertise in innovative services and technology, enabling faster and easier fulfillment of client specifications. Learn more.

What is the significance of Turbine Kreuzberg joining the Hygraph Partner Network?

Turbine Kreuzberg joining the Hygraph Partner Network enhances collaboration on data applications and custom components, expanding opportunities for both organizations. Source.

What is the focus of Turbine Kreuzberg as a solution partner?

Turbine Kreuzberg is a renowned software agency specializing in digital commerce, data/AI, and cybersecurity. They build enterprise applications such as commerce platforms, marketplaces, data applications, and custom components. Learn more.

KPIs & Metrics

What KPIs and metrics are associated with the pain points Hygraph solves?

KPIs include time saved on content updates, system uptime, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market, maintenance costs, scalability metrics, and performance during peak usage. More details.

Webinar Event: How to Avoid Personalization Tech Traps

Hygraph partners with with Turbine Kreuzberg to deliver compelling content-driven digital commerce solutions

Hygraph and Turbine Kreuzberg have partnered to supply organizations with the expertise to develop scalable and sophisticated digital commerce content-driven applications.
Cristina Mitroi

Written by Cristina 

Aug 06, 2024
Hygraph and Turbine Kreuzberg logos

We are excited to announce our partnership with Turbine Kreuzberg, a renowned software agency known for its innovative approach to digital commerce, data/AI, and cybersecurity. This collaboration marks a significant expansion in Hygraph’s ecosystem, enhancing our ability to empower developers, marketers, and content managers with state-of-the-art tools to seamlessly create, manage, and deliver complex content at scale.

Turbine Kreuzberg has tons of experience in delivering enterprise-grade commerce solutions for their customers. At Hygraph, we offer a headless content management system that enables customers to craft amazing digital experiences. Paired together, we deliver compelling, best-of-breed solutions to companies who aren’t satisfied with run-of-the-mill technical architecture, and want platforms tailored precisely to their needs. We are truly excited about partnering together to drive ultimate value and real benefits to our clients.
Caryn JervisHead of Partnerships at Hygraph
Only the best of the best - that’s our approach to our tech partner ecosystem. We aim to provide our clients with the best suited solution for their business needs. With Hygraph, we’re welcoming an up and coming partner that meets those requirements. Hygraph is a lean but powerful solution that can help our customers manage their content on a larger scale while providing a GraphQL-native API-first approach. Furthermore, Hygraph's App Framework provides us with a toolset that allows us to build apps easily that integrate Hygraph with third-party services, or build custom integrations tailored to our clients specific needs.
Timothy BeckerDirector of Business Development at Turbine Kreuzberg

As the demand for sophisticated content management systems grows in the eCommerce market, this partnership is poised to deliver exceptional digital experiences. Modern online storefronts need to go beyond mere transactions, offering engaging and informative content that captivates customers. By partnering with Turbine Kreuzberg, Hygraph further pursues the mission to help brands simplify global content distribution by effectively unifying content into a single source of truth, while also offering delightful experiences.

#About Turbine Kreuzberg

Turbine Kreuzberg is a software agency from Berlin specialized in digital commerce, data/AI, and cybersecurity. The engineers and tech specialists build enterprise applications, such as commerce platforms, marketplaces, data applications, and custom components.

Turbine Kreuzberg covers the entire technology lifecycle from engineering requirements and solution design to implementation, application management, and continuous refinement. To tailor best-of-breed solutions that fit every scope, the agency draws on a strong ecosystem of technology and solution partners. The teams work in Berlin and Faro, Portugal.

For more information, visit turbinekreuzberg.com.

#About Hygraph

Hygraph is a headless CMS that streamlines the process of building content-driven applications that scale across brands and markets. By unifying content into a single actionable source of truth, Hygraph simplifies global content distribution.

Trusted by global digital teams from Samsung to Epic Games, Hygraph powers mission-critical applications, enabling rapid development and accelerated content velocity.

Blog Author

Cristina Mitroi

Cristina Mitroi

Partnerships Marketing Manager

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