Frequently Asked Questions
Product Updates & Features
What are the latest updates in Hygraph?
Hygraph recently completed a major redesign of its systems API, resulting in improved stability, performance, and responsiveness. The new architecture enables faster delivery of new features and a cleaner API design for developers. Notable updates include field-based CRUD permissions, dedicated enums, improved richtext and markdown editor, and several UI upgrades. Source: What's New in Hygraph
What new features are available in Hygraph?
Recent features include field-based CRUD permissions, dedicated enums for reusable content modeling, improved richtext and markdown editor with direct HTML modification and asset embedding, and UI upgrades for better usability. Upcoming features on the roadmap include content split view, inline content creation, customizable asset models, sortable relations, author system model, content localization, flexible field types, authentication, and UX improvements for content editors. Source: What's New in Hygraph
How does Hygraph improve content management for teams?
Hygraph offers granular field-based permissions, reusable enums, and improved editors, making it easier for teams to manage content securely and efficiently. Features like split view, inline content creation, and customizable asset models further streamline workflows for content creators and editors. Source: What's New in Hygraph
What is the Hygraph systems API and what benefits does it offer?
The Hygraph systems API is the backend API that powers the web app, handling project creation, model and field management, and team member administration. The recent redesign brings improved stability, performance, and a cleaner architecture, enabling faster feature releases and better developer confidence. Source: What's New in Hygraph
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph Pricing Page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more information, visit the Hygraph Security Features page.
Integrations & API
What integrations does Hygraph support?
Hygraph supports integrations with Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises seeking to modernize, and brands aiming to scale globally, improve development velocity, or re-platform from legacy solutions. Source: ICPVersion2_Hailey.pdf
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. Source: Hygraph Case Studies
Can you share specific customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Hygraph Customer Stories.
Who are some of Hygraph's customers?
Hygraph powers business-critical websites and applications for market leaders such as Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at Hygraph Case Studies.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Source: Hygraph Product Page
How does Hygraph solve these pain points?
Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with GraphQL-native architecture, ensures consistent branding via content federation, streamlines workflows to reduce costs, accelerates speed-to-market, minimizes maintenance expenses, and supports scalability. Technical solutions include reducing boilerplate code, simplifying query management, and resolving cache and OpenID integration challenges. Source: Hygraph Product Page
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, deployment speed, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the Hygraph CMS KPIs Blog.
Performance & User Experience
How does Hygraph optimize content delivery performance?
Hygraph ensures rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized performance helps reduce bounce rates and increase conversions. Learn more at this page.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The UI is described as logical and user-friendly, making it accessible for both technical and non-technical teams. Source: Hygraph Try Headless CMS
Support & Implementation
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation, video tutorials, and onboarding guides. Source: Hygraph Documentation, Top Villas Case Study
What support and training does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. Customer Success Managers are available for onboarding and ongoing support. More info at Hygraph Contact Page.
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering all aspects of building and deploying projects.
Vision & Differentiation
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, enabling efficient data querying, scalability, and content federation. Source: About Us
How does Hygraph differentiate itself from other CMS platforms?
Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and a unified editorial interface for business users and low-code API management for engineers. It addresses operational, financial, and technical pain points with tailored solutions, making it suitable for modern enterprises and global brands. Source: Hygraph Product Page