Frequently Asked Questions

Product Updates & Features

What are the latest updates in Hygraph?

Hygraph recently completed a major redesign of its systems API, resulting in improved stability, performance, and responsiveness. The new architecture enables faster delivery of new features and a cleaner API design for developers. Notable updates include field-based CRUD permissions, dedicated enums, improved richtext and markdown editor, and several UI upgrades. Source: What's New in Hygraph

What new features are available in Hygraph?

Recent features include field-based CRUD permissions, dedicated enums for reusable content modeling, improved richtext and markdown editor with direct HTML modification and asset embedding, and UI upgrades for better usability. Upcoming features on the roadmap include content split view, inline content creation, customizable asset models, sortable relations, author system model, content localization, flexible field types, authentication, and UX improvements for content editors. Source: What's New in Hygraph

How does Hygraph improve content management for teams?

Hygraph offers granular field-based permissions, reusable enums, and improved editors, making it easier for teams to manage content securely and efficiently. Features like split view, inline content creation, and customizable asset models further streamline workflows for content creators and editors. Source: What's New in Hygraph

What is the Hygraph systems API and what benefits does it offer?

The Hygraph systems API is the backend API that powers the web app, handling project creation, model and field management, and team member administration. The recent redesign brings improved stability, performance, and a cleaner architecture, enabling faster feature releases and better developer confidence. Source: What's New in Hygraph

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph Pricing Page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more information, visit the Hygraph Security Features page.

Integrations & API

What integrations does Hygraph support?

Hygraph supports integrations with Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises seeking to modernize, and brands aiming to scale globally, improve development velocity, or re-platform from legacy solutions. Source: ICPVersion2_Hailey.pdf

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. Source: Hygraph Case Studies

Can you share specific customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Hygraph Customer Stories.

Who are some of Hygraph's customers?

Hygraph powers business-critical websites and applications for market leaders such as Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at Hygraph Case Studies.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Source: Hygraph Product Page

How does Hygraph solve these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with GraphQL-native architecture, ensures consistent branding via content federation, streamlines workflows to reduce costs, accelerates speed-to-market, minimizes maintenance expenses, and supports scalability. Technical solutions include reducing boilerplate code, simplifying query management, and resolving cache and OpenID integration challenges. Source: Hygraph Product Page

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, deployment speed, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the Hygraph CMS KPIs Blog.

Performance & User Experience

How does Hygraph optimize content delivery performance?

Hygraph ensures rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized performance helps reduce bounce rates and increase conversions. Learn more at this page.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The UI is described as logical and user-friendly, making it accessible for both technical and non-technical teams. Source: Hygraph Try Headless CMS

Support & Implementation

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation, video tutorials, and onboarding guides. Source: Hygraph Documentation, Top Villas Case Study

What support and training does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. Customer Success Managers are available for onboarding and ongoing support. More info at Hygraph Contact Page.

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering all aspects of building and deploying projects.

Vision & Differentiation

What is Hygraph's vision and mission?

Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, enabling efficient data querying, scalability, and content federation. Source: About Us

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and a unified editorial interface for business users and low-code API management for engineers. It addresses operational, financial, and technical pain points with tailored solutions, making it suitable for modern enterprises and global brands. Source: Hygraph Product Page

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

What's New in Hygraph?

Hey everyone, it's been a while! We have been pretty quiet in the last weeks. The reason for this is, because we have been working very focused on the redesign of our new systems API. The systems API is basically the API our web app is talking to. It is responsible for creating projects, models, fields, adding members to your team etc. We are happy to announce that we just ported the CMS to the new API and all migrations are complete.
Michael Lukaszczyk

Written by Michael 

Jul 06, 2017
What's new in GraphCMS

Hey everyone, it's been a while! We have been pretty quiet in the last weeks. The reason for this is, because we have been working very focused on the redesign of our new systems API. The systems API is basically the API our web app is talking to. It is responsible for creating projects, models, fields, adding members to your team etc. We are happy to announce that we just ported the CMS to the new API and all migrations are complete.

The new API brings a lot of improvements. It is more stable and the new architecture allows great performance improvements. You will notice that the CMS feels more responsive now. But the greatest benefit of the redesign is that we will be able to deliver new features a lot faster. The new API design is also a lot cleaner so that we feel more confident releasing it to our fellow developer community. This will allow you to create and modify projects from your code.

Since it was an API redesign, most changes happened under the hood. However, we also released some cool new CMS features and UI upgrades:

Field Based CRUD Permissions

You are now able to set create, read, update and delete permissions on field level. This means that you can have more control on the public read and write access of your API. For example, you could create a content model FormRequest, which will store customer requests from a website form. You would then add a create permission to each field (see image below) that should be populated via the form. Now you can write data to this model from the outside. You could then add a WebHook to this model to send the form data directly to your slack. A detailed guide on the new permission system will follow soon.

Hygraph GraphQL Permissions

Dedicated Enums

Working with enums has always been a little pain. We are happy to inform you that those days are finally over! We redesigned to enum part of our web app so that you can now create dedicated enums that can be reused throughout your content models. It looks like this:

Hygraph Enums

Improved Richtext and Markdown Editor

We improved our richtext editor so that you can modify HTML directly from the editor. Also you can now embed assets from your asset pool directly in the richtext and markdown editor.

Whats next?

Our list of improvements is growing each day and we receive great input and feature requests from the community. However, the next few weeks will be dominated by launch preparation but our feature roadmap looks currently like this:

  • Content Split View
    We will introduce a split view for content editing so that you will have your content entry table and editing view on one screen.
  • Inline Content Creation
    This will allow you to create content entries on the fly while adding them to a relation.
  • Customizable Asset Model
    The asset system model is the model where you find all your uploaded files. We will soon allow you to add custom fields to this model so that you can add custom meta data to your assets, like a description, alt-text or tags.
  • Storing Important Asset-Meta-Data
    We will add more meta data fields to the asset model, such as width and height.
  • Sortable Relations
    A heavily requested feature is to allow sorting of related entries via drag and drop. We will schedule this feature asap.
  • Author System Model
    Currently we don't store the author information of a content entry. This essential CMS feature will soon be added.
  • Content Localization
    Allowing to translate content into multiple languages is one of our top prioritized features and will soon land in Hygraph.
  • Flexible Field Type
    We will add a flexible field type that will allow you to add unique field structures to your content entries.
  • Authentication
    This feature will allow you to secure your content with an authentication system to build user-centered sites and applications.
  • Tons of UX improvements for content editors

We would be happy if you would let us know what you think about the current developments! The best way to get in touch with us is to join our Slack channel.

Cheers,

The Hygraph Team

Blog Author

Michael Lukaszczyk

Michael Lukaszczyk

Co-founder and CEO, Hygraph

Michael is the Co-founder and CEO at Hygraph. He's a SaaS builder with a product focus and 19 years of web development experience.

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