Frequently Asked Questions
About Hygraph & Partnerships
What is Hygraph?
Hygraph is an enterprise-grade federated content platform that enables content creators to rapidly build and deliver connected digital experiences at scale. As a next-generation CMS, Hygraph powers many-to-many relationships between different content sources and devices, allowing organizations to innovate faster and at lower cost. Hygraph is headquartered in Berlin, Germany, and serves over 400 customers globally, including Dr. Oetker, Shure, Samsung, and Philips. Learn more.
What is the partnership between Hygraph and Xebia?
Hygraph and Xebia have formed a strategic partnership to integrate advanced AI capabilities into the Hygraph platform. Xebia, a global leader in digital transformation and intelligent automation, brings expertise in generative AI and digital consulting. The partnership aims to leverage artificial intelligence to streamline content management and distribution, enabling features like content personalization, predictive analytics, and automated workflows. This collaboration is designed to set a new standard for content intelligence and automation. Read the announcement (Nov 8, 2023).
Who is Xebia and what do they offer?
Xebia is a digital transformation leader serving the top 250 global companies with comprehensive IT solutions. Operating in 16 countries, Xebia specializes in technology consulting, software engineering, product development, data & AI, cloud, low code, agile transformation & DevSecOps, and quality assurance. They also offer standardized solutions and education through their Academy. Xebia has achieved 100% year-over-year growth for two years. Learn more about Xebia.
What is the Hygraph Partner Network?
The Hygraph Partner Network offers seamless integrated solutions tailored to unique business needs. It enables partners to fulfill client specifications faster and with ease, and provides access to a curated network of skilled partners with expertise in innovative services and technology. Browse the Hygraph Partner Network.
Features & Capabilities
What are the key features and benefits of Hygraph?
Hygraph provides a GraphQL-native architecture, content federation, and scalability. Key benefits include faster speed-to-market, control at scale, and lower total cost of ownership. Hygraph enables businesses to unify data, streamline workflows, and deliver consistent digital experiences across multiple channels. See all features.
What integrations does Hygraph support?
Hygraph offers a wide range of integrations, including:
- Hosting & Deployment: Netlify, Vercel
- eCommerce: BigCommerce, commercetools, Shopify
- Localization: Lokalise, Crowdin, EasyTranslate, Smartling
- Digital Asset Management: Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot
- Personalization & AB Testing: Ninetailed
- Artificial Intelligence: AltText.ai
- Miscellaneous: Adminix, Plasmic
For a full list, visit the Hygraph Integrations page.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more in the API Reference.
What technical documentation is available for Hygraph?
Hygraph offers comprehensive technical documentation covering all aspects of building and deploying projects. Access the documentation at https://hygraph.com/docs.
How does Hygraph perform in terms of content delivery and user experience?
Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Fast content distribution and responsiveness help reduce bounce rates and increase conversions. Learn more about performance.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. Hygraph also offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. See security features.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph pricing page.
Use Cases & Customer Success
Who uses Hygraph and what industries does it serve?
Hygraph serves a wide range of industries, including food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. See all case studies.
What are some customer success stories with Hygraph?
Notable success stories include Komax achieving a 3X faster time to market, Autoweb seeing a 20% increase in website monetization, Samsung improving customer engagement with a scalable platform, and Dr. Oetker enhancing their digital experience using MACH architecture. Explore more customer stories.
How quickly can I implement Hygraph?
Hygraph is designed for fast implementation. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Customers can get started quickly by signing up for a free account and using onboarding resources. See documentation.
What business impact can I expect from using Hygraph?
Customers can expect significant business impact, including time savings through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help modernize tech stacks and improve operational efficiency. Learn more.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reducing reliance on developers, modernizing legacy tech stacks, supporting global teams, improving content creation UX), financial pains (lowering operational costs, speeding time-to-market, reducing maintenance, supporting scalability), and technical pains (simplifying development, streamlining queries, resolving cache and integration issues). See detailed solutions.
How does Hygraph solve pain points for different user roles?
For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it provides an intuitive interface for independent content updates. For business stakeholders, Hygraph lowers operational costs, accelerates speed-to-market, and supports scalability. Learn more about tailored solutions.
What KPIs and metrics are associated with Hygraph's solutions?
Key KPIs include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, and scalability metrics. See more on CMS KPIs.
Support & Implementation
What support does Hygraph offer after purchase?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Contact Hygraph support.
What training and onboarding resources are available?
Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and Customer Success Managers to guide users through adoption. Learn more about onboarding.
Getting Started
How easy is it to get started with Hygraph?
Customers can get started easily by signing up for a free-forever account. Resources like documentation, video tutorials, and onboarding guides are available to help users navigate the platform. Start with Hygraph.
Customer Proof
Who are some of Hygraph's customers?
Hygraph's customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See customer case studies.
What feedback have customers given about Hygraph's ease of use?
Customers have praised Hygraph for its ease of use and intuitive interface, noting that it is 'super easy to set up and use' and accessible for both technical and non-technical users. The user interface is described as logical and user-friendly. Read more feedback.