Frequently Asked Questions
Product Features & Capabilities
What are the key features of Hygraph that helped Neat.hk build its FinTech-ready website?
Neat.hk leveraged several core Hygraph features to build a scalable, performant FinTech website, including:
- GraphQL API: Enabled seamless integration and allowed developers to adopt GraphQL with minimal learning curve. Learn more.
- Localization: Provided out-of-the-box support for multiple languages, allowing Neat to serve both English and Simplified Chinese audiences without complex schema changes. Learn more.
- Editorial Experience: Intuitive UI empowered both developers and marketing teams to collaborate, create, edit, and publish content efficiently. Learn more.
- Structured Content: Enabled reusable content blocks, saving time and reducing manual work for content creators.
How does Hygraph's UI support both technical and non-technical teams?
Hygraph's intuitive user interface allows developers to build robust features while giving marketing teams the flexibility to update and edit content independently. This collaboration accelerates content creation and reduces bottlenecks. As Albert Yu, Software Engineer at Neat, states: "Hygraph lets our development team and marketing team collaborate on the same system very effectively. It's robust enough for the developers to build the features we want, and at the same time flexible enough for our marketing team to make updates, changes, and edits any time we need."
Does Hygraph support localization for global audiences?
Yes, Hygraph offers robust localization capabilities out of the box. Teams can build schemas and add locales as their audience grows, without needing to remodel content. Neat.hk uses Hygraph to serve both English and Simplified Chinese markets, demonstrating its flexibility for global operations. Learn more.
How does Hygraph's GraphQL API benefit developers?
Hygraph's GraphQL API is type-safe and easy to adopt, even for teams new to GraphQL. The API Playground helps developers explore and test queries, making integration straightforward. This enabled Neat.hk's developers to quickly leverage GraphQL benefits in their tech stack. Learn more.
Use Cases & Customer Success
What results did Neat.hk achieve by using Hygraph?
Neat.hk saw a 5X increase in content velocity and was able to serve 30,000+ parallel customers through its site. The company also expanded its reach across APAC markets with dedicated infrastructure, thanks to Hygraph's scalability and localization features.
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, FinTech, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver digital experiences globally. See more use cases.
Where can I find more Hygraph customer case studies?
You can explore a comprehensive collection of Hygraph case studies, including Neat.hk, Komax, Stobag, Samsung, Discovery, and more, on the Hygraph case studies page.
Pain Points & Solutions
What common pain points does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (such as developer dependency for content updates), financial challenges (high maintenance costs, slow speed-to-market), and technical issues (complex schema evolution, integration difficulties, cache and performance bottlenecks, localization challenges). Its user-friendly interface, GraphQL-native architecture, and content federation capabilities help businesses modernize their content management and deliver digital experiences efficiently. See related KPIs.
How does Hygraph help teams collaborate more effectively?
Hygraph enables developers and marketing teams to work together on the same platform. Its intuitive UI and structured content workflows allow non-technical users to create and update content independently, reducing bottlenecks and accelerating project timelines.
Performance & Scalability
How does Hygraph ensure high performance and scalability for content delivery?
Hygraph offers Smart Edge Cache for enhanced performance and faster content delivery, high-performance endpoints for reliability and speed, and measures GraphQL API performance to help developers optimize usage. These features make Hygraph suitable for businesses with high traffic and global audiences. Read more.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to secure, compliant content management. Learn more.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. See details.
Implementation & Support
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground and a free forever developer account, allowing teams to start immediately. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Extensive documentation, webinars, and how-to videos are available for hands-on guidance. See documentation.
What support and training resources are available for Hygraph customers?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance. Learn more.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's onboarding and training resources help accelerate adoption. See Top Villas case study.
KPIs & Metrics
What KPIs and metrics are associated with Hygraph's impact?
Key metrics include:
- Content velocity: 5X increase for Neat.hk
- Parallel customers served: 30,000+
- Operational efficiency: Time saved on content updates, reduced developer dependency
- Financial impact: Lower operational and maintenance costs, faster speed-to-market
- Technical performance: System uptime, scalability, performance during peak usage
For more details, see the Hygraph CMS KPI blog.