Frequently Asked Questions

Product Features & Capabilities

What are the key features of Hygraph that helped Neat.hk build its FinTech-ready website?

Neat.hk leveraged several core Hygraph features to build a scalable, performant FinTech website, including:

How does Hygraph's UI support both technical and non-technical teams?

Hygraph's intuitive user interface allows developers to build robust features while giving marketing teams the flexibility to update and edit content independently. This collaboration accelerates content creation and reduces bottlenecks. As Albert Yu, Software Engineer at Neat, states: "Hygraph lets our development team and marketing team collaborate on the same system very effectively. It's robust enough for the developers to build the features we want, and at the same time flexible enough for our marketing team to make updates, changes, and edits any time we need."

Does Hygraph support localization for global audiences?

Yes, Hygraph offers robust localization capabilities out of the box. Teams can build schemas and add locales as their audience grows, without needing to remodel content. Neat.hk uses Hygraph to serve both English and Simplified Chinese markets, demonstrating its flexibility for global operations. Learn more.

How does Hygraph's GraphQL API benefit developers?

Hygraph's GraphQL API is type-safe and easy to adopt, even for teams new to GraphQL. The API Playground helps developers explore and test queries, making integration straightforward. This enabled Neat.hk's developers to quickly leverage GraphQL benefits in their tech stack. Learn more.

Use Cases & Customer Success

What results did Neat.hk achieve by using Hygraph?

Neat.hk saw a 5X increase in content velocity and was able to serve 30,000+ parallel customers through its site. The company also expanded its reach across APAC markets with dedicated infrastructure, thanks to Hygraph's scalability and localization features.

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, FinTech, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver digital experiences globally. See more use cases.

Where can I find more Hygraph customer case studies?

You can explore a comprehensive collection of Hygraph case studies, including Neat.hk, Komax, Stobag, Samsung, Discovery, and more, on the Hygraph case studies page.

Pain Points & Solutions

What common pain points does Hygraph solve for businesses?

Hygraph addresses operational inefficiencies (such as developer dependency for content updates), financial challenges (high maintenance costs, slow speed-to-market), and technical issues (complex schema evolution, integration difficulties, cache and performance bottlenecks, localization challenges). Its user-friendly interface, GraphQL-native architecture, and content federation capabilities help businesses modernize their content management and deliver digital experiences efficiently. See related KPIs.

How does Hygraph help teams collaborate more effectively?

Hygraph enables developers and marketing teams to work together on the same platform. Its intuitive UI and structured content workflows allow non-technical users to create and update content independently, reducing bottlenecks and accelerating project timelines.

Performance & Scalability

How does Hygraph ensure high performance and scalability for content delivery?

Hygraph offers Smart Edge Cache for enhanced performance and faster content delivery, high-performance endpoints for reliability and speed, and measures GraphQL API performance to help developers optimize usage. These features make Hygraph suitable for businesses with high traffic and global audiences. Read more.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to secure, compliant content management. Learn more.

What security features does Hygraph offer?

Hygraph provides granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. See details.

Implementation & Support

How easy is it to get started with Hygraph?

Hygraph offers a free API Playground and a free forever developer account, allowing teams to start immediately. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Extensive documentation, webinars, and how-to videos are available for hands-on guidance. See documentation.

What support and training resources are available for Hygraph customers?

Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance. Learn more.

How long does it take to implement Hygraph?

Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's onboarding and training resources help accelerate adoption. See Top Villas case study.

KPIs & Metrics

What KPIs and metrics are associated with Hygraph's impact?

Key metrics include:

For more details, see the Hygraph CMS KPI blog.

See Hygraph MCP Server, AI Agents, and Editorial Experience Upgrades in Action

Neat.hk built a FinTech-ready static website with Hygraph's headless CMS

Case study cover image

5X

Increase in Content Velocity

30K+

Parallel Customers Served by Site

APAC

Markets Served with Dedicated Infrastructure

Snapshot

Neat.hk, a Hong Kong-based FinTech company, is a modern alternative to a bank that gives entrepreneurs and SMEs multi-currency accounts that can be opened and managed entirely online. Supporting HKD, GBP, EUR, USD (and counting), Neat empowers account holders to complete their transactions in the currencies of their customers, all without the bureaucracy traditionally associated with banks. A rapidly growing company, Neat needed a content management solution that was able to scale to match its growing customer base and evolving brand, opting to use Hygraph as a Headless CMS for Fintech.

Hygraph lets our development team and marketing team to collaborate on the same system very effectively. It's robust enough for the developers to build the features we want, and at the same time flexible enough for our marketing team to make updates, changes, and edits any time we need.
Albert Yu
Albert YuSoftware Engineer at Neat

The Process

With a smaller team size and more limited requirements, a simple drag-and-drop visual CMS was used in the past. The constraints led to compromises in both functionality and design. As the team grew and the company rebranded, it came time to find a new CMS which could serve as the backbone for the redesigned website as a hosted GraphQL backend.

The team needed a system that was straightforward, had localization capabilities out of the box, and wanted to work more heavily with GraphQL. Hygraph fit these requirements and the team knew it would be an excellent choice for their new website redesign. While initially considering open source options, like Wordpress, Neat found that choosing Hygraph would reduce maintenance costs in the long run as they continue to scale.

Why Hygraph?

The Neat team chose Hygraph for the following reasons.

Intuitive UI

The UI enabled the Neat team to get to work quickly, without extensive onboarding. Creating, editing, and publishing content workflows were intuitive and gave the Content team the independence they needed to expedite content creation. Structured Content adoption led to their team embracing reusable content, which saved thm time and the effort of avoiding manual work.

GraphQL Content APIs

Although the team had not previously worked with GraphQL, the GraphQL Playground made the transition to GraphQL seamless. The Type-safe nature of GraphQL APIs gave developers a good understanding of the options available to them within the API.

Localization

Localization was a deciding factor for the Neat team. Not only did Hygraph offer localization out of the box, but allowed teams to build a schema and add locales as their audience grew without remodeling their content. This allows teams to continue to grow their reach while having a flexible enough architecture to distribute the setup as needed, instead of frontloading all of the localization.

The Current Setup

The new website for Neat.hk was built with Hygraph, Next.JS, and GraphQL to create a highly performant static site.

Results and Benefits

  • Hygraph gave Neat the opportunity to integrate GraphQL naturally into their tech stack without a large learning curve. Developers could take advantage of the benefits of GraphQL despite being new to the technology.

  • Hygraph gave content creators freedom from designing and building the website. Instead, they have more time to focus on delivering great content.

  • The headless nature of Hygraph allows Neat to reuse content on a granular level, saving the valuable time of content creators.

  • Based in Hong Kong and with operations worldwide, Neat serves both the English-speaking market as well as the Chinese-speaking market; Hygraph provides essential, easy to use localization capabilities (currently for Simplified Chinese and English).


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