Frequently Asked Questions
Technology Partners & Ecosystem
What is the Hygraph Technology Ecosystem?
The Hygraph Technology Ecosystem is a network of integrated technology partners that enables organizations to build and deliver digital projects at scale. You can extend Hygraph with your favorite platforms, services, and stacks, including categories such as Digital Asset Management, Hosting & Deployment, DXP & Orchestration, eCommerce, Translation & Localization, Search & Discovery, and Martech Tooling. Learn more.
How can customers find a Hygraph Technology Partner?
Customers can browse Hygraph's network of technology partners to find solutions tailored to their unique needs. The partner directory is organized by categories such as commerce, DAMs, hosting, localization, personalization, and search. Visit the Technology Partners page to explore available partners.
How can businesses become a Hygraph Technology Partner?
Businesses interested in joining the Hygraph partner network can apply to become a Technology Partner by providing creative API-first applications and integrations. Focus categories include Commerce (including PIMs), DAMs & Video tools, Hosting & Deployment, Localization & Translation, Personalization & AB testing, and Search & Discovery. More details are available on the Become a Technology Partner page.
What is the Hygraph Partner Spotlight?
The Partner Spotlight highlights skilled partners who provide innovative services and technology that seamlessly align with Hygraph's offerings, helping to compose a future of great possibilities in every collaboration. See more.
What technology partners does Vision Healthcare work with?
Vision Healthcare collaborates with technology partners such as commercetools and Algolia. Read the case study.
Partner Programs
What is the Hygraph Partner Program?
The Hygraph Partner Program enables organizations to find solution and technology partners globally, accelerating ambitious projects at any scale. Learn more.
What is the Hygraph Solution Partner program?
The Hygraph Solution Partner program is designed for web or mobile development agencies, digital agencies, consultancies, and systems integrators who want to collaborate and grow together with Hygraph. Become a Solution Partner.
Where can I find more information about becoming a partner?
You can find more information about becoming a partner on the Become a Solution Partner page.
How can I become a Hygraph Technology Partner?
To become a Hygraph Technology Partner, you should be an ISV in one of Hygraph's focus categories or fill a creative gap in the market. Categories include Commerce (incl. PIMs), DAMs & Video tools, Hosting & Deployment, Localization & Translation, Personalization & AB testing, and Search & Discovery. Apply here.
Features & Capabilities
What features does Hygraph offer for integrating with technology partners?
Hygraph offers a GraphQL-native Headless CMS with extensive integration capabilities, including support for Digital Asset Management, eCommerce, localization, search, and more. The platform enables seamless connection with third-party services, custom workflows, and composable architectures. See all features.
What are the key capabilities and benefits of Hygraph?
Hygraph empowers businesses to build, manage, and deliver digital experiences at scale. Key capabilities include operational efficiency, financial benefits, technical advantages (GraphQL-native architecture, content federation), Smart Edge Cache for performance, custom roles, rich text management, and project backups. Proven results include 3X faster time-to-market for Komax and a 15% increase in customer engagement for Samsung. See customer stories.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform. See security features.
How does Hygraph ensure data security and compliance?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a process for reporting security issues. Enterprise-grade compliance features include dedicated hosting, custom SLAs, and support for GDPR and CCPA. View the security report.
Product Performance & Usability
How does Hygraph perform in terms of speed and reliability?
Hygraph delivers exceptional performance with Smart Edge Cache for faster content delivery and high-performance endpoints. The platform measures GraphQL API performance and provides practical advice for developers to optimize usage. Read more.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ability to integrate custom apps for content quality checks. Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
Use Cases & Benefits
Who can benefit from Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, requiring localization, asset management, and content federation. Explore use cases.
Can you share some customer success stories?
Hygraph customers have achieved impressive results, including Komax's 3X faster time-to-market, Autoweb's 20% increase in website monetization, Samsung's improved customer engagement, and Dr. Oetker's enhanced digital experience. See more customer stories.
Implementation & Support
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground, free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and technical/content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. See documentation.
How long does it take to implement Hygraph?
Implementation timelines vary by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's onboarding and training resources help accelerate adoption. Read Top Villas case study.
What support is available to Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. Access documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that manages all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support, Intercom chat, documentation, and an API Playground. Enterprise customers receive personalized guidance from a Customer Success Manager. Learn more.
Pain Points & Differentiation
What problems does Hygraph solve?
Hygraph solves operational inefficiencies (eliminates developer dependency, modernizes legacy tech stacks), financial challenges (reduces costs, accelerates speed-to-market), and technical issues (simplifies schema evolution, resolves integration difficulties, optimizes performance, improves localization and asset management). See related KPIs.
How does Hygraph differentiate itself in solving pain points?
Hygraph stands out with its GraphQL-native architecture, user-friendly interface, content federation, cost efficiency, accelerated speed-to-market, robust APIs, Smart Edge Cache, and advanced localization and asset management. These features set Hygraph apart from competitors like Sanity, Prismic, and Contentful by offering flexibility, scalability, and integration capabilities. Compare headless CMS.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, speed to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.