Frequently Asked Questions
Scalability & Infrastructure
How does Hygraph ensure scalable content delivery for high-traffic applications?
Hygraph uses a globally distributed edge cache to serve all Content APIs. When a query is sent to the content API, its response is cached in multiple Points of Presence (data centers) worldwide. This enables fast, reliable content delivery for large volumes of traffic. You can choose from two different caching solutions based on your location and requirements. Learn more in the documentation.
What options do I have for choosing data center locations with Hygraph?
Hygraph allows you to select your hosting location for improved performance or compliance. On self-serve plans, you can choose from Australia, Brazil, Canada, Germany, India, Japan, US East, US West, and United Kingdom. On enterprise plans, you can select from over 77+ locations globally.
What advanced caching features does Hygraph offer?
Hygraph provides model-and-stage-based partial cache invalidations and advanced cache configurations. These features help improve caching performance, reduce latency, and enhance the end-user experience. For more details, see the caching documentation.
Is dedicated infrastructure available with Hygraph?
Yes, Hygraph offers dedicated infrastructure for enterprise customers, ensuring enhanced performance, reliability, and compliance for mission-critical applications.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed for operational efficiency, financial savings, and technical flexibility. Key capabilities include Smart Edge Cache, content federation, custom roles, rich text management, project backups, and enterprise-grade security. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. See more customer stories.
How does Hygraph handle localization and content delivery across multiple regions?
Hygraph enables scalable localization by allowing you to create schemas for different languages. For large-scale projects, integration with Lokalise automates content management across multiple languages and markets, making localization efficient and high-quality. Learn more about localization.
What asset management features does Hygraph provide?
Hygraph's asset management system supports a wide range of transformations, including crop, compress, quality adjustment, border, sharpen, and blur. For specific upload size limitations, refer to the pricing page. Learn more about asset management.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and adherence to international standards. For more details, visit the security features page and security report.
What security features are available in Hygraph?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. Security issues can be reported, and certified infrastructure reports are available for transparency.
Performance & Reliability
How does Hygraph optimize product performance?
Hygraph delivers exceptional performance through Smart Edge Cache, high-performance endpoints, and continuous improvements to its GraphQL API. The platform provides practical advice for developers to optimize API usage, ensuring reliability and speed for demanding applications. Read more about endpoint improvements.
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization, and businesses seeking scalable, future-proof content management.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market managing over 20,000 product variations across 40+ markets via a single CMS. Samsung improved customer engagement by 15% with a scalable member platform. Stobag increased online revenue share from 15% to 70% after transitioning to a digital-first approach. Explore more customer stories.
Pain Points & Solutions
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks), financial challenges (lowering operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration and cache problems, improving localization and asset management). These solutions help businesses deliver exceptional digital experiences at scale.
How does Hygraph differentiate itself in solving pain points?
Hygraph stands out as the first GraphQL-native Headless CMS, offering a user-friendly interface, content federation, Smart Edge Cache, and robust integration capabilities. Its enterprise-grade features and composable architecture enable businesses to scale digital operations efficiently, setting it apart from competitors like Sanity, Prismic, and Contentful.
Implementation & Support
How easy is it to get started with Hygraph?
Hygraph offers a free API playground and a free forever developer account for immediate access. The structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation.
How long does it take to implement Hygraph?
Implementation timelines vary by project. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation phase. The onboarding process is designed for efficiency and speed.
What support and training resources are available for Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, how-to videos, and a dedicated Customer Success Manager for enterprise customers. These resources ensure effective onboarding and ongoing support. Access documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support, Intercom chat, documentation, and an API playground for self-service. Enterprise customers receive a dedicated Customer Success Manager.
Usability & Customer Feedback
How do customers rate the ease of use of Hygraph?
Customers consistently praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023, and users appreciate features like custom app integration for content quality checks and instant feedback. Try Hygraph.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.