Frequently Asked Questions
Features & Capabilities
What features does Hygraph offer for B2B publishing platforms?
Hygraph provides a comprehensive set of features tailored for B2B publishing, including a flexible schema builder for modular content, programmatic content creation via GraphQL APIs, localized content management, reusable components, flexible publishing options (including scheduled and bulk publishing), and content federation for integrating multiple data sources. These features enable teams to efficiently structure, manage, and distribute content across multiple platforms and channels. See all features.
How does Hygraph help streamline content production?
Hygraph enables content teams and publishers to create, edit, and manage content within a defined structure. With custom permissions and workflows, teams can work independently and publish content to relevant destinations either all at once or individually. This streamlines the production process and reduces bottlenecks, allowing for faster and more efficient content delivery.
Does Hygraph support omnichannel digital experiences?
Yes, Hygraph is designed to eliminate content bottlenecks by enabling engineering teams to work with a powerful GraphQL API. This allows for the creation of exceptional digital experiences across any platform or technology, supporting true omnichannel content delivery and reducing costs.
What is modular content and how does Hygraph enable it?
Modular content refers to breaking down information into independent, reusable blocks such as dynamic charts, tables, or articles. Hygraph's flexible schema builder allows you to quickly create these modular blocks, which can be reused and combined to serve content in a more dynamic and engaging way. This approach helps unlock more value from your content and supports efficient content management. Learn more about modular content.
How does Hygraph handle localization and multilingual content?
Hygraph offers localized content management, making it easy to translate and manage content in different languages within a single platform. This is especially valuable for global B2B publishers who need to deliver consistent content across multiple regions. Read more about localization features.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, and more. It is especially suited for organizations looking to modernize legacy tech stacks, streamline content operations, and deliver exceptional digital experiences across multiple channels. Explore more use cases.
What problems does Hygraph solve for B2B publishers?
Hygraph addresses operational inefficiencies (such as dependency on developers for content updates), financial challenges (like high operational costs and slow speed-to-market), and technical issues (including schema evolution, integration difficulties, and performance bottlenecks). Its user-friendly interface, GraphQL-native architecture, and content federation capabilities help B2B publishers modernize their content management and deliver orchestrated, omnichannel experiences. Learn more about B2B CMS needs.
What are some real-world use cases of Hygraph in B2B publishing?
Hygraph has been used by organizations like BioCentury to structure and manage 30 years of content, incorporating live data from external sources using Content Federation. Statistics Finland uses Hygraph to manage metadata and synchronize publishing with other systems. These examples demonstrate Hygraph's ability to handle complex, data-rich publishing needs. Read the BioCentury case study | Read the Statistics Finland case study.
What KPIs and metrics can B2B publishers track with Hygraph?
Key performance indicators (KPIs) and metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, time to market for new products, maintenance costs, and scalability metrics. For more details, see our blog on CMS KPIs.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform for its users. For more details, visit the security features page.
What security features does Hygraph provide?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular data backups, and a process for reporting security issues. Enterprise-grade compliance features include dedicated hosting, custom SLAs, and support for GDPR and CCPA regulations. Learn more about security features.
Product Performance
How does Hygraph ensure high performance for content delivery?
Hygraph uses Smart Edge Cache to enhance performance and accelerate content delivery, making it suitable for high-traffic and global audiences. The platform also features high-performance endpoints and provides practical advice for developers to optimize GraphQL API usage. For more details, see the blog post on performance improvements.
Support & Implementation
What support and training does Hygraph offer to new customers?
Hygraph provides a structured onboarding process, including introduction calls, account provisioning, business and technical kickoffs, and content schema planning. Training resources include webinars, live streams, how-to videos, and extensive documentation. Real-time support is available via 24/7 chat, email, phone, Intercom chat, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager. Access Hygraph Documentation.
How easy is it to get started with Hygraph?
Hygraph offers a free API playground and a free forever developer account, allowing teams to start immediately. The onboarding process is designed to be simple and efficient, with resources and support available for both new and migrating customers. For larger projects, you can request a demo to discuss specific needs. Try Hygraph.
How long does it take to implement Hygraph?
The implementation timeline varies by project scope. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation. The structured onboarding process and training resources help accelerate adoption. Read the Top Villas case study.
What customer support is available after purchasing Hygraph?
Customers have access to 24/7 support via chat, email, and phone, as well as real-time troubleshooting through Intercom chat. There is also a community Slack channel, extensive documentation, and training resources. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance. Learn more about support.
Customer Success Stories
Can you share some customer success stories with Hygraph?
Yes, Hygraph has several notable customer success stories. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more customer stories.