Frequently Asked Questions
Product Information
What is Hygraph and what is its primary purpose?
Hygraph is a leading GraphQL-native Headless CMS designed to unify data and deliver exceptional digital experiences at scale. Its primary purpose is to enable businesses to efficiently manage, structure, and deliver rich content and media—including audio, video, text, and metadata—across multiple channels and platforms. Hygraph addresses operational, financial, and technical pain points by providing a modular, scalable, and user-friendly content management solution. Learn more.
How does Hygraph help media products and platforms?
Hygraph enables media products and platforms to engage audiences with rich, modular content—including audio, video, text, and comprehensive metadata. Its flexible schema builder allows teams to create reusable content blocks, unify content from diverse sources (such as weather APIs, movie databases, and user data), and structure content for discoverability and SEO. The platform supports high-performance experiences through a scalable GraphQL API, making it ideal for serving large audiences globally. See use case.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph offers a diverse set of features, including:
- GraphQL-native architecture for efficient data querying and management
- Flexible schema builder for modular content modeling
- Content federation to unify data from multiple sources without duplication
- Remote sources integration for internal and external systems
- Localization tools for managing multilingual content
- Worldwide CDN for scalable, high-speed content delivery
- Granular permissions and robust editorial interface
- Comprehensive API access, including GraphQL Content and Mutations APIs
For a full list, visit the Hygraph Features Page.
Does Hygraph support integrations with other platforms?
Yes, Hygraph provides integrations across multiple categories, including hosting and deployment (Netlify, Vercel), headless commerce (BigCommerce, commercetools, Shopify), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), localization (Lokalise, Crowdin, EasyTranslate, Smartling), personalization and AB testing (Ninetailed), artificial intelligence (AltText.ai), and more. For details, see the Hygraph Integrations Page.
Does Hygraph provide an API?
Yes, Hygraph offers a GraphQL API, including a Content API for querying and managing content, Mutations API for creating, updating, deleting, and publishing content, and a Public API for programmatic access. These APIs enable efficient content management in any framework. See the API Reference for more information.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project managers, agencies, and technology partners. It serves modern software companies, enterprises modernizing their tech stack, brands scaling across geographies, and organizations needing multi-channel, multi-device, and multilingual content delivery. Hygraph is especially suited for teams aiming to improve content launch velocity and deliver unique digital experiences globally. See more.
What business impact can customers expect from using Hygraph?
Customers can expect faster time-to-market, improved operational efficiency, enhanced customer engagement, and increased revenue. For example, Komax achieved 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, and Stobag increased online revenue from 15% to 70% of company share. These outcomes are supported by real-world case studies. See case studies.
What industries use Hygraph?
Hygraph is used across a wide range of industries, including food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), travel and hospitality (HolidayCheck), healthcare (Vision Healthcare), SaaS (Bellhop), media and publishing (Gamescom, Bandai Namco), marketplace (Burrow), education technology, government (Statistics Finland), and technology (biotech institutions). See industry case studies.
Can you share specific case studies or success stories of customers using Hygraph?
Yes, Hygraph has numerous success stories:
- Komax: 3X faster time-to-market and 70% faster page loading time (read more).
- Autoweb: 20% increase in website monetization (read more).
- Samsung: 15% higher engagement rate (read more).
- Dr. Oetker: Enhanced digital experience with MACH architecture (read more).
- Sennheiser: 136.7% increase in e-commerce conversions.
- HolidayCheck: Reduced developer bottlenecks for marketers (read more).
- Stobag: Transitioned to digital-first, hosting over 30,000 content entries (read more).
For more, visit the Hygraph Case Studies Page.
Pain Points & Solutions
What problems does Hygraph solve for its customers?
Hygraph addresses operational pains (dependency on developers, outdated tech stacks, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, complex queries, evolving schemas, cache issues, OpenID integration difficulties). Its intuitive interface, modern architecture, and content federation capabilities help teams work independently, reduce costs, and scale efficiently. Learn more.
Performance & Implementation
How does Hygraph perform in real-world scenarios?
Hygraph delivers exceptional performance, as demonstrated by:
- Komax: 3X faster time-to-market
- Autoweb: 20% increase in website monetization
- Samsung: 15% higher engagement rate
- Stobag: Increased online revenue from 15% to 70%
These metrics highlight Hygraph's ability to accelerate project delivery, improve engagement, and support digital transformation. See more.
How long does it take to implement Hygraph and how easy is it to start?
The implementation timeline depends on project complexity. For example, Top Villas launched a new project within 2 months from the initial touchpoint. Hygraph is super easy to set up and use, even for non-technical users. Users can start building immediately by signing up for a free account. Comprehensive documentation, onboarding guides, training resources, and dedicated customer success managers are available to ensure a smooth start. See Top Villas case study.
Ease of Use & Customer Feedback
What feedback have customers given about Hygraph's ease of use?
Customers consistently praise Hygraph for its intuitive and user-friendly interface, making it accessible for both technical and non-technical users. Feedback highlights include "super easy to set up and use," an intuitive and clear editor UI, and empowerment for non-technical users to manage content without developer intervention. Positive sentiments are reflected in reviews such as "Easy to use and customize" and "Good for technical and non-technical teams alike." See more feedback.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for its hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform. For more details, see the Security Features page and the Security and Compliance Report.
How does Hygraph ensure data security and compliance?
Hygraph offers robust security features such as granular permissions, audit logs, encryption at rest and in transit, dedicated hosting, custom SLAs, and sandbox environments. The platform is transparent about security processes and provides detailed documentation and reports. Legal and IT security experts are available to support customer compliance needs. Learn more.
Support & Implementation
What customer service and support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone, dedicated customer success managers for enterprise clients, service level agreements (SLAs) with critical issue resolution in less than an hour, comprehensive documentation, and a community Slack channel. Enterprise customers also benefit from regular health checks and launch support. Contact Hygraph for more information.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph ensures robust support for maintenance, upgrades, and troubleshooting through 24/7 support, comprehensive documentation, a community Slack channel, dedicated customer success managers, and SLAs for rapid issue resolution. Regular health checks and launch support are available for enterprise customers. See documentation.
Technical Documentation
What technical documentation is available for Hygraph?
Hygraph provides comprehensive technical documentation, including guides on creating content, working with content views, roles and permissions, content workflows, webhooks, content versions, and project management. Resources are available at the Hygraph Documentation page, with additional guides for onboarding and advanced use cases.
Competition & Comparison
Why choose Hygraph over other headless CMS solutions?
Hygraph stands out as the first GraphQL-native Headless CMS, offering efficient data querying and management compared to REST-based competitors. Its content federation enables integration without data duplication, and it provides industry-leading scalability, an intuitive editorial interface, robust permissions, dedicated support, and a lower total cost of ownership. Proven success stories from companies like Samsung and Dr. Oetker demonstrate its effectiveness. Learn more.