Frequently Asked Questions
Features & Capabilities
What are Remote Sources in Hygraph and how do they work?
Remote Sources in Hygraph allow you to configure multiple external systems—using either GraphQL or REST APIs—into your Hygraph project with a low-code approach. Custom types are auto-generated through introspection for GraphQL sources, while RESTful sources may require manual type definition. Once configured, content from these sources can be used across multiple models or queried at the top level, enabling unified access to external data. Learn more | Documentation | Demo
How do Remote Fields enrich content in Hygraph?
Remote Fields enable you to enrich existing content in Hygraph with additional information from external systems. For example, you can supplement product data with price, images, or quantity from your commerce system using unique identifiers like SKU or slug. This allows for dynamic, up-to-date content without duplicating data. Learn more | Documentation | Demo
What are Top-level Remote Fields and what benefits do they offer?
Top-level Remote Fields in Hygraph allow you to combine data from multiple APIs and query them through a single Hygraph GraphQL API. This means you can manage all APIs in one place, simplify authentication and authorization on the frontend, and improve performance—without needing to link remote content to content hosted in Hygraph. Learn more | Documentation | Video
How can I add a Remote Source to my Hygraph project?
To add a Remote Source, go to the Schema section, click 'Add' next to Remote Sources, and set details like API type and base URL. You can find step-by-step instructions in the Getting Started tutorial.
What is a Remote Source in Hygraph?
A Remote Source in Hygraph is where you add the GraphQL SDL and specify a base URL for the API, enabling integration with external data sources. Learn more
Where can I find more information about Hygraph's Remote Sources?
You can find more information by watching the Remote Sources demo and reading the feature documentation.
What is covered in Lesson 4: Remote Sources of the Getting Started tutorial?
Lesson 4 of the Getting Started tutorial explains how to use Remote Sources, including adding a Remote Source, adding Remote Fields to models, and adding Top-level Remote Fields to the Query system model. See lesson details
Product Performance & Security
How does Hygraph ensure high performance for content sourcing and delivery?
Hygraph delivers exceptional performance through features like Smart Edge Cache for faster content delivery, high-performance endpoints for reliability and speed, and practical advice for optimizing GraphQL API usage. These improvements are detailed in the performance blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. Security features | Security report
Use Cases & Benefits
Who can benefit from Hygraph's content sourcing features?
Hygraph's content sourcing features are ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. Organizations seeking to modernize legacy tech stacks, streamline content operations, and deliver digital experiences at scale will benefit most. See use cases
What problems does Hygraph solve for content teams?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks), financial challenges (lowering operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, integrating third-party systems, optimizing performance and localization). See CMS KPIs
Can you share some customer success stories related to content sourcing?
Yes. Komax achieved a 3X faster time to market by managing over 20,000 product variations across 40+ markets via a single CMS. Samsung improved customer engagement by 15% with a scalable, composable member platform. Autoweb saw a 20% increase in website monetization. See more customer stories
Technical Requirements & Implementation
How easy is it to get started with Hygraph's content sourcing features?
Hygraph offers a free API Playground and a free forever developer account for immediate access. The onboarding process includes introduction calls, account provisioning, and technical/content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. Documentation
What training and support resources are available for implementing content sourcing?
Hygraph provides structured onboarding, training resources (webinars, live streams, how-to videos), extensive documentation, 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager. Documentation | Pricing
How long does it take to implement Hygraph for content sourcing?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's onboarding and training resources help accelerate adoption. Top Villas case study | Si Vale case study
Support & Maintenance
What support is available for troubleshooting and maintenance?
Hygraph is a cloud-based platform, so all deployment, updates, and infrastructure maintenance are handled by Hygraph. Customers have access to 24/7 support, real-time troubleshooting via Intercom chat, a community Slack channel, and extensive documentation. Enterprise customers receive a dedicated Customer Success Manager. Documentation
KPIs & Metrics
What KPIs and metrics are associated with Hygraph's content sourcing solutions?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. See CMS KPI blog