Frequently Asked Questions
Product Information: Hygraph Variants
What are Hygraph Variants?
Hygraph Variants are a feature that enables you to create multiple versions of content within a single, centralized content entry. Instead of duplicating entire pages for different audiences, you can create targeted variants (e.g., "VIP" or "new visitor") for specific components like hero banners. This approach keeps your content repository clean and manageable, allowing both marketers and developers to deliver personalized experiences efficiently. Learn more.
How do Hygraph Variants support personalization?
Variants let you create different versions of the same content for specific segments and serve them dynamically through the API, making personalization fast and scalable. You can define segments, create variants for each, and let your frontend decide which version to show based on user data or context. This enables tailored experiences for different user groups without cluttering your content repository. See implementation details.
How do Variants differ from Localization in Hygraph?
Localization in Hygraph is designed for adapting content to different languages and regions (e.g., en-US vs. de-DE), focusing on translation and cultural adaptation. Variants, on the other hand, are for tailoring content for different audience segments within the same locale (e.g., "new-users" vs. "high-value-purchasers" in the US). Both features can be used together for powerful personalization and localization strategies. Read more.
How can I implement Variants for personalization in Hygraph?
To implement Variants, enable them on your chosen model in the Schema builder (e.g., "Page" or "Hero Banner"). In the Content editor, add and name new variants for each segment (such as "new visitor" or "returning customer"). Your frontend application then fetches the appropriate variant via the GraphQL API based on user data or context. For a hands-on example, see the Variants code example and documentation.
How do Variants scale with my personalization strategy?
Variants are designed to grow with your personalization maturity. You can start with simple rule-based personalization in your frontend and scale up by integrating external tools like Customer Data Platforms (CDPs) and Personalization Engines for complex rules and A/B testing. Hygraph remains your central content hub, serving the correct variant as directed by your personalization engine. Learn more.
Is Hygraph Variants available to all users?
Variants is currently an Enterprise-only feature available on Hygraph Studio. If you don’t see it enabled in your Project Settings, contact your Customer Success Manager or sign up for a Free 30-Day Enterprise Trial to test the feature. Getting started guide.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph offers unique features such as Smart Edge Cache for fast content delivery, Content Federation to integrate data from multiple sources, Rich Text SuperPowers for advanced formatting, Custom Roles for granular access control, and Project Backups for data safety. Business benefits include speed-to-market, lower total cost of ownership, scalability, and improved content workflows. Technical advantages include developer-friendly APIs, seamless integration with eCommerce and localization systems, and compliance with SOC 2 Type 2, ISO 27001, and GDPR. Learn more.
Does Hygraph support APIs?
Yes, Hygraph provides both REST and GraphQL APIs for querying, mutating data, and managing assets. These APIs enable seamless integration with external systems and support efficient data operations. For more details, visit the Hygraph Documentation.
What integrations are available with Hygraph?
Hygraph offers integrations with Digital Asset Management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), Hosting & Deployment (Netlify, Vercel), Headless Commerce & eCommerce (BigCommerce, commercetools, Shopify), Localization (Lokalise, Crowdin, EasyTranslate, Smartling), Personalization & AB Testing (Ninetailed), Artificial Intelligence (AltText.ai), and more. Explore the full list on the Hygraph Integrations Page.
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation, API references, guides on getting started, content workflows, and webhooks are available at https://hygraph.com/docs. Additional resources include a how-to video library, webinars, and live streams for technical training. Webhooks guide and Content Workflows documentation are also available.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph serves a diverse audience, including developers, IT decision-makers, content creators, project managers, agencies, and technology partners. It is particularly beneficial for brands looking to scale across geographies, re-platform from traditional solutions, increase development velocity, and improve content launch speed. Industries represented in case studies include ecommerce, automotive, staffing, travel, food & beverage, consumer electronics, media, healthcare, education technology, marketplace, SaaS, and government. See case studies.
What business impact can customers expect from using Hygraph?
Customers can expect significant outcomes such as reduced operational inefficiencies, faster speed-to-market (up to 5x), improved customer engagement (Samsung saw a 15% increase), scalability, and lower total cost of ownership. For example, Komax achieved a 3x faster time-to-market and Stobag increased online revenue share from 15% to 70%. Explore customer success stories.
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Komax switched from Sitecore to Hygraph and achieved a 3x faster time-to-market, managing over 20,000 product variations across 40+ markets. Samsung improved customer engagement by 15% with a scalable member platform. Stobag transitioned to a digital-first approach, increasing online revenue share from 15% to 70%. Sennheiser saw a 136.7% increase in e-commerce conversions after migrating to a MACH-compliant headless commerce solution. Read more case studies.
Customer Experience & Feedback
What feedback have customers given about the ease of use of Hygraph?
Customers frequently praise Hygraph for its intuitive and user-friendly interface, making it accessible for both technical and non-technical users. The editor UI is clear and easy to use, especially after initial setup by developers. Hygraph was recognized for best usability in Summer 2023. Some users note that setup can be time-consuming or complex, depending on initial configuration. Try Hygraph.
How easy is it to get started with Hygraph?
Hygraph is super easy to set up and use, even for non-technical users. You can start building for free with a free forever developer account. The onboarding process includes an introduction call, account provisioning, business kickoff, technical kickoff, and content kickoff. Comprehensive documentation, training resources, 24/7 support, and a community Slack channel are available to help you get started quickly. Documentation.
How long does it take to implement Hygraph?
Hygraph is recognized as the #1 easiest to implement headless CMS. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines smoothly. The structured onboarding process ensures a seamless start. See implementation example.
Support & Implementation
What customer service and support options are available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive Service Level Agreements (SLAs) for critical issue resolution within less than an hour and a dedicated Customer Success Manager for personalized guidance. Additional resources include a community Slack channel, extensive documentation, Intercom chat, and training resources such as webinars and how-to videos. See support details.
What training and technical support is available to help customers get started with Hygraph?
Hygraph offers a structured onboarding process, including introduction calls, account provisioning, business and technical kickoffs, and content schema planning. Training resources include webinars, live streams, a how-to video library, and regular technical training sessions. 24/7 technical support is available via chat, email, and phone, along with a community Slack channel and extensive documentation. Access documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph reduces maintenance overheads with its modern, GraphQL-native architecture. The platform is future-proof, with regular updates and enhancements communicated by the support team. Troubleshooting is supported by 24/7 technical assistance, SLAs for enterprise customers, and a dedicated Customer Success Manager. Extensive documentation and community resources are available for self-paced troubleshooting. Learn more.
Pain Points & Solutions
What core problems does Hygraph solve?
Hygraph addresses operational inefficiencies (e.g., dependency on developers for content updates, legacy tech stack issues), financial challenges (high operational costs, slow speed-to-market, limited integration capabilities), and technical issues (schema evolution, cache management, integration with multiple GraphQL endpoints). Its features like content federation, smart edge caching, and developer-friendly tools help modernize content management and scale digital experiences. Learn more.
What pains do Hygraph customers commonly express?
Customers often face operational inefficiencies (developer bottlenecks, legacy tech stacks, inconsistent content), financial challenges (high maintenance costs, slow launches, limited integrations), and technical issues (complex schema evolution, cache problems, integration difficulties). Hygraph solves these with its GraphQL-native architecture, content federation, and advanced workflow tools. See customer stories.
Customer Proof & Industry Coverage
Who are some of Hygraph's customers?
Hygraph is trusted by leading brands across various industries, including Sennheiser, Holidaycheck, Ancestry, JDE, Dr. Oetker, Ashley Furnitures, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, and Clayton Homes. See customer logos and stories.
What industries are represented in Hygraph's case studies?
Industries featured in Hygraph's case studies include ecommerce, automotive, staffing, travel and hospitality, food and beverage, consumer electronics, media and publishing, healthcare, wellness and fitness, education technology, marketplace, SaaS, and government. Explore industry coverage.
Performance & Security
What should prospects know about Hygraph's product performance?
Hygraph is optimized for rapid content delivery, reducing bounce rates and increasing conversions. Its GraphQL API is designed for high performance and provides practical advice for developers to maximize efficiency. The platform is compliant with SOC 2 Type 2, ISO 27001, and GDPR, ensuring robust security and data protection. Performance checklist.
Getting Started
How can I get started with Hygraph Variants?
Variants is available for Enterprise customers on Hygraph Studio. To get started, contact your Customer Success Manager or sign up for a Free 30-Day Enterprise Trial. Explore the documentation, try interactive demos, or watch a recorded demo of the Variants Coffee example. Join the community Slack channel for feedback and support.