Frequently Asked Questions
Pricing & Plans
What is Hygraph's pricing model and how is it determined?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans tailored to specific business needs. For the latest details, visit the Hygraph pricing page.
Features & Capabilities
What features does Hygraph offer?
Hygraph provides a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. Key features include rapid content delivery, integrations with popular platforms (Netlify, Vercel, Shopify, BigCommerce, AWS S3, Cloudinary, and more), localization, digital asset management, personalization, and AI-powered enhancements. For a full list, see Hygraph Features.
Does Hygraph support integrations with other platforms?
Yes, Hygraph supports a wide range of integrations, including hosting and deployment (Netlify, Vercel), eCommerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization (Ninetailed), AI (AltText.ai), and more. For details, visit Hygraph Integrations.
Does Hygraph provide an API for content management?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
How does Hygraph optimize content delivery performance?
Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized performance helps reduce bounce rates and increase conversions. For more details, visit this page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more information, visit Hygraph Security Features.
How does Hygraph protect sensitive data?
Hygraph provides features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to safeguard sensitive data and meet regulatory standards. Details are available at Hygraph Security Features.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, and brands aiming to scale globally, improve development velocity, or re-platform from legacy solutions. Source: ICPVersion2_Hailey.pdf
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. See Hygraph Case Studies for more.
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Hygraph Customer Stories.
What business impact can customers expect from using Hygraph?
Customers can expect significant time savings, streamlined workflows, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help modernize tech stacks and improve operational efficiency. Source: ICPVersion2_Hailey.pdf
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). For more, see Hygraph Product Page.
How does Hygraph solve pain points for different user personas?
For developers: Hygraph reduces boilerplate code and streamlines query management. For content creators/project managers: It offers an intuitive interface for independent content updates. For business stakeholders: Hygraph lowers operational costs, supports scalability, and accelerates speed-to-market. Solutions are tailored to each persona's needs. Source: Hygraph Product Page.
What KPIs and metrics are associated with the pain points Hygraph solves?
KPIs include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see Hygraph Blog on CMS KPIs.
Competition & Comparison
How does Hygraph compare to WordPress?
Hygraph offers a GraphQL-native, API-first architecture, content federation, and scalability, which differentiates it from WordPress's plugin-heavy, monolithic approach. Hygraph empowers non-technical users, streamlines workflows, and supports modern development practices. For a detailed comparison, see Hygraph vs. WordPress - A Comparison.
Why choose Hygraph over other CMS solutions?
Hygraph stands out for its GraphQL-native architecture, content federation, scalability, and ease of use. It enables impactful digital experiences, reduces costs, and improves efficiency. For more, visit the Hygraph Product Page.
Product Information & Getting Started
How easy is it to get started with Hygraph?
Hygraph is designed for quick onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation, video tutorials, and onboarding guides. Learn more at Hygraph Documentation.
What feedback have customers shared about Hygraph's ease of use?
Customers praise Hygraph for its intuitive interface and ease of setup. Feedback includes comments like 'super easy to set up and use' and 'even non-technical users can start using it right away.' The UI is described as logical and user-friendly. Source: Hygraph Try Headless CMS.
What training and technical support does Hygraph provide?
Hygraph offers 24/7 support via chat, email, and phone, onboarding sessions for enterprise customers, training resources (video tutorials, documentation, webinars), and access to Customer Success Managers. More info at Hygraph Contact Page.
What customer service and support are available after purchasing Hygraph?
Hygraph provides extensive post-purchase support, including 24/7 assistance via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and the community Slack channel. For details, visit Hygraph Contact Page.
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering everything needed to build and deploy projects.
Customer Proof
Who are some of Hygraph's customers?
Hygraph is trusted by leading brands including Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more, see Hygraph Case Studies.