Frequently Asked Questions
Product Information & Integrations
What is Hygraph?
Hygraph is an enterprise-grade federated content platform that enables ambitious digital products at scale. It features a versatile GraphQL content API and a novel approach to external data sourcing, allowing use cases beyond existing market solutions. Hygraph can be extended as a highly optimized database for structured content, empowering content creators to build their ultimate content pipeline. Source
What is AltText.ai and how does it integrate with Hygraph?
AltText.ai is an application that uses AI to automatically generate image alt text and provide high-quality image descriptions in over 130 languages via plugins, API, or web interface. The AltText.ai Hygraph app adds an "Alt Text" field and "Update Alt Text" button to your Asset editor in Hygraph. By clicking the button, you can generate alt text for your image and save it to the alt text field, streamlining accessibility and SEO workflows. Source
What integrations does Hygraph offer?
Hygraph supports a wide range of integrations, including hosting and deployment (Netlify, Vercel), headless commerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization and AB testing (Ninetailed), artificial intelligence (AltText.ai), and more. For a full list, visit Hygraph Integrations.
Does Hygraph provide an API?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph provides a GraphQL-native architecture, content federation, scalability, and a highly optimized database for structured content. It enables faster speed-to-market, control at scale, and lower total cost of ownership. For more, see Hygraph Features.
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, which improves user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. For more details, visit this page.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers features like SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. More details are available at Hygraph Security Features.
How easy is Hygraph to use?
Customers have praised Hygraph for its ease of use and intuitive interface. Feedback includes comments like 'super easy to set up and use,' and 'even non-technical users can start using it right away.' The user interface is logical and user-friendly, making it accessible for both technical and non-technical teams. Source
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most are modern software companies, enterprises looking to modernize their technologies, and brands aiming to scale across geographies, improve development velocity, or re-platform from traditional solutions. Source
What business impact can customers expect from using Hygraph?
Customers can expect significant business impacts, including time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market for digital products, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source
What pain points does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky user experiences), financial pains (high operational costs, slow speed-to-market, expensive maintenance, limited integration capabilities, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Source
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More success stories are available here.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Source
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit Hygraph Case Studies.
Technical Requirements & Documentation
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering everything you need to know about building and deploying projects.
How easy is it to get started with Hygraph?
Hygraph is designed to be easy to start with, even for non-technical users. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Customers can get started quickly by signing up for a free account and using resources like the Hygraph Documentation and onboarding guides. Source
Support & Implementation
What customer service or support is available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users can access detailed documentation, video tutorials, and the community Slack channel for further assistance. Source
What training and technical support is available to help customers get started with Hygraph?
Hygraph provides 24/7 support via chat, email, and phone, onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, and webinars, and Customer Success Managers for expert guidance during onboarding. Source
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph offers 24/7 support through chat, email, and phone for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access detailed documentation and the community Slack channel for additional support. Source
Partner Network & Ecosystem
What is the Hygraph Partner Network?
The Hygraph Partner Network offers seamless integrated solutions tailored to unique needs. Partners can join the program to access resources and collaborate on innovative services and technology. Source
How can potential partners engage with Hygraph?
Potential partners can join the Hygraph Partner Program to benefit from Hygraph's ecosystem and resources. To join, contact the Partner team or browse the Partner Portal for more information. Source
Who joined Hygraph's Partner Network in April?
Codecentric AG joined Hygraph's Partner Network in April, strengthening Hygraph's collaboration network. Source
Blog & Resources
Where can I find the Hygraph blog?
You can visit the Blog section on the Hygraph website for news, developer tutorials, and essential guides to content modeling.
What kind of content can I find in the Hygraph Blog?
The Hygraph Blog includes developer tutorials, latest updates, and essential guides to content modeling. Source