Frequently Asked Questions
Features & Capabilities
What are Conditional Fields in Hygraph?
Conditional Fields are a feature in Hygraph that allow users to hide or show additional fields in a content entry based on information entered in another field. This boosts editorial productivity by simplifying content forms and displaying only the necessary information to editors. Source
What problem do Conditional Fields solve?
Conditional Fields solve the issue of lengthy content forms by hiding irrelevant fields unless specific conditions are met. This reduces the cognitive load for editors and enhances productivity, especially when dealing with templates that require slight variations, such as adding disclaimers for third-party add-ons. Source
What types of fields support Conditional Fields in Hygraph?
Conditional Fields are currently available for Boolean and Dropdown fields. This means you can configure conditions based on these field types to show or hide additional fields in your content model. Source
How do you configure Conditional Fields in Hygraph?
To configure Conditional Fields, select “edit field” for the field you want to hide or show based on information contained in another field. Once configured, editors will only see the additional conditional fields when the specified conditions are met. Source
Does hiding a field with Conditional Fields affect its data in the API?
No, even if a field is hidden from editors using Conditional Fields, any data it contains remains accessible and can still be queried through the API. Source
What is the impact of Conditional Fields on editor productivity?
Conditional Fields simplify content forms by showing additional fields only when conditions are met, reducing the amount of information editors must navigate. This leads to increased productivity and autonomy for content teams. Source
What other features does Hygraph offer to enhance editorial productivity?
In addition to Conditional Fields, Hygraph offers features like Live Preview, which allows editors to see changes in real time. The platform continuously rolls out improvements to further enhance productivity for content teams. Source
What integrations are available with Hygraph?
Hygraph offers a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For more details, visit the Hygraph Integrations page.
Does Hygraph provide an API for content management?
Yes, Hygraph provides a powerful GraphQL API that allows you to fetch and manage content efficiently. Learn more at the Hygraph API Reference.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises looking to modernize their technologies, and brands aiming to scale across geographies, improve development velocity, or re-platform from traditional solutions. Source
What business impact can customers expect from using Hygraph?
Customers can expect significant business impacts, including time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market for digital products, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. Source
Can you share specific customer success stories using Hygraph?
Yes. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More success stories are available on the Hygraph product page.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.
Technical Requirements
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering everything you need to know about building and deploying projects.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 Compliant, ISO 27001 Certified, and GDPR compliant. These certifications ensure the highest levels of data protection and security for users. For more details, visit the Hygraph Security Features page.
What security features does Hygraph offer?
Hygraph provides enterprise-grade security features including SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Source
Support & Implementation
What customer service or support is available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users can access detailed documentation, video tutorials, and the community Slack channel for further assistance. For more details, visit the Hygraph Contact Page.
How easy is it to get started with Hygraph?
Hygraph is designed to be easy to start with, even for non-technical users. Customers can sign up for a free account and use resources like documentation and onboarding guides. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Documentation, Top Villas Case Study
What training and technical support is available to help customers get started?
Hygraph provides 24/7 support via chat, email, and phone, onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and Customer Success Managers for expert guidance. Contact Page
Product Performance & Metrics
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, which directly impacts user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. For more details, visit this page.
Customer Proof
Who are some of Hygraph's customers?
Hygraph is trusted by leading brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit the Hygraph Case Studies page.
Blog & Resources
Where can I find the Hygraph blog?
You can visit the Blog section on the Hygraph website for news, developer tutorials, and essential guides to content modeling.
What kind of content can I find in the Hygraph Blog?
The Hygraph Blog includes developer tutorials, latest updates, and essential guides to content modeling. Source