Frequently Asked Questions
Awards & Recognition
What awards did Hygraph win in the G2 Summer 2022 Reports?
In the G2 Summer 2022 Reports, Hygraph won 18 awards, including distinctions such as Leader in Headless CMS, Best Relationship, Momentum Leader, High Performer in multiple categories, Best Estimated ROI, Best Support, and Easiest To Do Business With. These awards reflect Hygraph's strong performance and customer satisfaction in the Content Management Systems space. Source
What other recognitions has Hygraph received from G2?
Hygraph has consistently been recognized by G2 as a Leader, Momentum Leader, and High Performer across multiple reports and years. For example, in the G2 Summer 2024 Reports, Hygraph earned 43 badges across Headless CMS, Web Content Management, and Digital Experience Platforms (DXP). In the G2 Fall Report, Hygraph earned 56 badges in 84 reports, and in the G2 Winter Report, Hygraph was named the best CMS for enterprise usability, earning 65 badges and appearing in 97 reports. Source, Source, Source
Why is Hygraph recognized as a leader in the Headless CMS category?
Hygraph is recognized as a leader in the Headless CMS category due to its high user satisfaction scores, strong digital presence, and rapid employee growth. G2’s Momentum Grid® identified Hygraph as being on a high growth trajectory, and users have provided excellent feedback, including multiple 5-star ratings. Source
Features & Capabilities
What features does Hygraph offer?
Hygraph offers a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. It supports integrations with popular platforms for hosting, eCommerce, localization, digital asset management, personalization, and AI. Hygraph also provides robust security features, including SSO, audit logs, encryption, and sandbox environments. Source, Source
What integrations are available with Hygraph?
Hygraph integrates with a wide range of platforms, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. Source
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Source
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, ensuring rapid content distribution and responsiveness. This leads to improved user experience, higher engagement, and better search engine rankings by reducing bounce rates and increasing conversions. Source
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 Compliant, ISO 27001 Certified, and GDPR compliant. These certifications ensure high levels of data protection and security for users. Source
What security features does Hygraph offer?
Hygraph provides enterprise-grade security features, including SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Source
Use Cases & Success Stories
Who are some of Hygraph's customers?
Hygraph is trusted by leading brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit the Hygraph Case Studies page.
What industries does Hygraph serve?
Hygraph serves a wide range of industries, including food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Source
Can you share some customer success stories with Hygraph?
Yes, Hygraph has several notable customer success stories. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available on the Hygraph product page.
What business impact can customers expect from using Hygraph?
Customers can expect significant business impacts, including time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. Source
Support & Implementation
What support is available to Hygraph customers?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Source
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use resources like documentation and onboarding guides. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Source, Source
What training and technical support does Hygraph provide for onboarding?
Hygraph provides 24/7 support, onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Source
Technical Requirements
Where can I find Hygraph's technical documentation?
Comprehensive technical documentation for Hygraph is available at https://hygraph.com/docs.
Product Information
What is the primary purpose of Hygraph?
Hygraph's primary purpose is to unify data and enable content federation, allowing businesses to create impactful digital experiences. It leverages a GraphQL-native architecture to remove traditional content management pain points, offering scalability, flexibility, and efficient data querying. Source
Who is the target audience for Hygraph?
The target audience for Hygraph includes developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises looking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. Source