Frequently Asked Questions
Pricing & Plans
What is Hygraph's pricing model and how is it determined?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans tailored to specific business needs. For full details, visit the Hygraph pricing page.
Features & Capabilities
What features does Hygraph offer?
Hygraph provides a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. Key features include robust integrations, enterprise-grade security, and support for composable architectures. Learn more at the Hygraph Features page.
Does Hygraph have an API?
Yes, Hygraph offers a powerful GraphQL API for efficient content management and delivery. For technical details, visit the API Reference.
What integrations are available with Hygraph?
Hygraph integrates with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, see Hygraph Integrations.
How does Hygraph optimize content delivery performance?
Hygraph is designed for rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized performance helps reduce bounce rates and increase conversions. More details are available here.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more, visit Hygraph Security Features.
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering setup, API usage, integrations, and more.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking modernization, and brands aiming to scale globally or improve development velocity. Source: ICPVersion2_Hailey.pdf
What business impact can customers expect from Hygraph?
Customers can expect time-saving through streamlined workflows, ease of use, faster speed-to-market, and enhanced customer experience via scalable content delivery. These benefits help modernize tech stacks and drive operational efficiency. Source: ICPVersion2_Hailey.pdf
What industries are represented in Hygraph's case studies?
Hygraph's case studies span food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness/fitness. See Hygraph Case Studies for details.
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement, and Dr. Oetker enhanced digital experience using MACH architecture. More stories are available here.
How long does it take to implement Hygraph and how easy is it to start?
Hygraph is easy to start with, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation and onboarding guides. Learn more at Hygraph Documentation.
What pain points does Hygraph solve?
Hygraph addresses operational pains (developer reliance, legacy tech, global team conflicts, clunky UX), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability), and technical pains (boilerplate code, query management, schema evolution, cache/OpenID issues). For details, see product page.
How does Hygraph solve these pain points?
Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with GraphQL-native architecture, ensures consistent branding via content federation, streamlines workflows to reduce costs, and supports scalability. It also simplifies development, query management, and integration challenges. For more, visit product page.
What KPIs and metrics are associated with the pain points Hygraph solves?
KPIs include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see CMS KPIs blog.
Do the pain points solved by Hygraph differ by persona?
Yes. Developers benefit from reduced boilerplate code and easier schema evolution; content creators/project managers gain independence from developers and improved UX; business stakeholders see lower costs and faster speed-to-market. Solutions are tailored for each persona. See product page.
Competition & Comparison
Why choose Hygraph over alternatives in the market?
Hygraph stands out with its GraphQL-native architecture, content federation, and scalability. It enables impactful digital experiences, reduces costs, and improves efficiency. For more, visit product page.
Technical Requirements
How can I start building with Hygraph?
Start building by signing up for a free account at https://app.hygraph.com/ and following the setup instructions in the documentation.
What resources are available to help me get started with Hygraph?
Resources include the Hygraph Documentation, video tutorials, onboarding guides, and a community Slack channel. Enterprise customers receive onboarding sessions and expert guidance. See Hygraph Contact Page for support options.
Support & Implementation
What customer service or support is available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers get dedicated onboarding and expert guidance. All users have access to documentation, tutorials, and the community Slack channel. More info at Hygraph Contact Page.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive onboarding and expert guidance, while all users can access documentation and community resources. See Hygraph Contact Page for details.
What training and technical support is available to help customers get started?
Hygraph provides 24/7 support, onboarding sessions for enterprise customers, training resources (video tutorials, documentation, webinars), and Customer Success Managers for expert guidance. More info at Hygraph Contact Page.
Product Information
What is the primary purpose of Hygraph?
Hygraph's primary purpose is to unify data and enable content federation, helping businesses create impactful digital experiences. Its GraphQL-native architecture removes traditional CMS pain points and offers scalability and efficient data querying. See About Us for more.
What is Hygraph's overarching vision and mission?
Hygraph's vision is to unify data and enable content federation for impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, modernizing tech stacks and delivering exceptional experiences at scale. See About Us.
How easy is Hygraph to use?
Customers praise Hygraph for its intuitive and logical interface, making it easy to set up and use—even for non-technical users. The platform is accessible for both technical and non-technical teams. Source: Customer Feedback
Who are some of Hygraph's customers?
Hygraph is trusted by brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See Hygraph Case Studies for more.