Frequently Asked Questions
Pricing & Plans
What is Hygraph's pricing model and how is it determined?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph pricing page.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph provides a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. It supports rapid content delivery, integrations with popular platforms, and enterprise-grade security. Learn more at the Hygraph Features page.
What integrations does Hygraph support?
Hygraph integrates with Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit Hygraph Integrations.
Does Hygraph provide an API?
Yes, Hygraph offers a powerful GraphQL API for efficient content management and delivery. Learn more at the Hygraph API Reference.
How does Hygraph optimize content delivery performance?
Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. This leads to reduced bounce rates and increased conversions. For more details, visit this page.
Is Hygraph easy to use for non-technical users?
Yes, Hygraph is praised for its intuitive and logical interface. Customers report that even non-technical users can start using it right away, making it accessible for both technical and non-technical teams. Source: Customer feedback.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more details, visit Hygraph Security Features.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking modernization, and brands aiming to scale, improve development velocity, or re-platform from traditional solutions. Source: ICPVersion2_Hailey.pdf.
What business impact can customers expect from using Hygraph?
Customers can expect time savings, streamlined workflows, faster speed-to-market, and enhanced customer experience through scalable content delivery. These benefits help modernize tech stacks and improve operational efficiency. Source: ICPVersion2_Hailey.pdf.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See Hygraph Case Studies for more.
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available here.
How long does it take to implement Hygraph and how easy is it to start?
Hygraph is designed for quick onboarding. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation and onboarding guides for a fast start. Learn more at Hygraph Documentation.
How can I get started with Hygraph?
To get started, visit Hygraph Get Started. Quickstart guides are available on GitHub and YouTube.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph reduces reliance on developers for content updates, modernizes legacy tech stacks, addresses global team needs, and improves user experience for content creation. It lowers operational costs, speeds up time-to-market, and supports scalability. Technically, it simplifies development workflows and resolves cache and integration challenges. Source: Product page.
What pain points do Hygraph customers commonly face?
Customers often face operational pains (developer reliance, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability issues), and technical pains (boilerplate code, complex queries, evolving schemas, cache and OpenID integration challenges). Hygraph addresses these with tailored solutions. Source: Product page.
How does Hygraph solve pain points for different personas?
For developers, Hygraph reduces boilerplate code and streamlines queries. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs and supports scalability. Solutions are tailored to each persona's needs. Source: Product page.
What KPIs and metrics are associated with the pain points Hygraph solves?
KPIs include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the Hygraph blog on CMS KPIs.
Competition & Comparison
Why choose Hygraph over other headless CMS solutions?
Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and ease of use. It enables impactful digital experiences while reducing costs and improving efficiency. For more, visit the product page.
Technical Requirements & Documentation
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering building and deploying projects.
Are there quick video tutorials to help me understand Hygraph?
Yes, the 'How to Hygraph' playlist on YouTube provides quick videos to get you up and running with Hygraph.
Support & Implementation
What customer service or support is available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users can access documentation, video tutorials, and the community Slack channel. More info at the Hygraph Contact Page.
What training and technical support is available to help customers get started with Hygraph?
Hygraph provides onboarding sessions for enterprise customers, training resources like video tutorials, documentation, webinars, and access to Customer Success Managers. 24/7 support is available via chat, email, and phone. For more, visit the Hygraph Contact Page.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access documentation and the community Slack channel for additional support. Source: Contact page.
Customer Proof & Case Studies
Who are some of Hygraph's customers?
Hygraph is trusted by Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at Hygraph Case Studies.