Frequently Asked Questions
Use Cases & Customer Success
How did QuickBridge improve their website performance with Hygraph?
QuickBridge achieved a 141% improvement in desktop performance and a 266% improvement in mobile performance after switching to Hygraph. Their Google Lighthouse score for desktop reached 99, and mobile scores improved from the 30s to the 80s. These results were accomplished by adopting a new tech stack with Hygraph as the headless CMS, Gatsby for static site generation, AWS Cloudfront as CDN, and AWS Amplify for hosting. (Source: QuickBridge Case Study)
What are some other customer success stories with Hygraph?
Hygraph has enabled companies like Komax to achieve a 3X faster time-to-market, Autoweb to see a 20% increase in website monetization, and Samsung to improve customer engagement by 15%. Stobag increased their online revenue share from 15% to 70% after transitioning to a digital-first approach. You can explore more case studies at Hygraph Case Studies.
Where can I find more case studies about Hygraph's impact?
You can find a comprehensive collection of Hygraph case studies, including those for companies like Discovery, 2U, Burrow, Statistics Finland, and more, on the Hygraph case studies page.
Features & Capabilities
What key features does Hygraph offer?
Hygraph provides flexible content modeling, an intuitive user interface, custom content views, webhooks for automation, and custom user roles for granular permissions. It also supports content federation, Smart Edge Cache for performance, and rich text management. These features enable efficient workflows, fast deployments, and easy collaboration between technical and non-technical teams. (Sources: QuickBridge Case Study, Hygraph Features)
How does Hygraph help improve website performance?
Hygraph's Smart Edge Cache and high-performance endpoints ensure fast content delivery and improved reliability. In the QuickBridge case, these features contributed to a 266% improvement in mobile performance and a 141% improvement on desktop, as measured by Google PageSpeed Insights. (Source: QuickBridge Case Study, Performance Blog)
Does Hygraph support non-technical users?
Yes, Hygraph is designed with an intuitive user interface that allows both technical and non-technical users to manage content easily. Customers have praised its editor UI for being clear and accessible, and Hygraph was recognized for "Best Usability" in Summer 2023. (Source: Hygraph Try Headless CMS)
What are the benefits of Hygraph's content modeling and schema builder?
Hygraph's no-code Schema Builder allows teams to quickly create and adapt content structures without developer intervention. This flexibility enables reusable content, faster deployments, and empowers content editors to make updates independently. (Source: QuickBridge Case Study)
Technical Requirements & Implementation
How easy is it to implement Hygraph and get started?
Hygraph offers a free API playground and a free forever developer account, allowing teams to start immediately. The onboarding process includes introduction calls, account provisioning, and technical and content kickoffs. Training resources such as webinars, live streams, and extensive documentation are available to support new users. (Source: Hygraph Documentation, Top Villas Case Study)
What is the typical implementation timeline for Hygraph?
Implementation timelines vary by project. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their implementation phase. (Source: Top Villas Case Study, Si Vale Case Study)
What technical stack did QuickBridge use with Hygraph?
QuickBridge built a static website using Gatsby as the static site generator for the frontend, Hygraph for content management and backend, AWS Cloudfront as the CDN, and AWS Amplify for building and hosting the website. (Source: QuickBridge Case Study)
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for its hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data protection. (Source: Hygraph Security Features)
What security features does Hygraph provide?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a transparent process for reporting security issues. Enterprise customers benefit from dedicated hosting, custom SLAs, and compliance with regulations like GDPR and CCPA. (Source: Hygraph Security Features)
Pain Points & Solutions
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (eliminating developer dependency for content updates), financial challenges (reducing operational and maintenance costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration difficulties, and improving localization and asset management). (Source: Hailey Feed - PMF Research.xlsx, QuickBridge Case Study)
How does Hygraph help with content management pain points?
Hygraph provides a user-friendly interface, flexible content modeling, and automation tools like webhooks, allowing content teams to update and publish content without developer intervention. This reduces bottlenecks, accelerates workflows, and ensures content consistency across channels. (Source: QuickBridge Case Study)
Support & Training
What support options are available for Hygraph customers?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources (webinars, live streams, how-to videos), and a dedicated Customer Success Manager for enterprise customers. (Source: Hygraph Documentation, Hygraph Pricing)
What training resources are available to help new users adopt Hygraph?
Hygraph provides a structured onboarding process, including introduction calls, account provisioning, business and technical kickoffs, and content schema workshops. Additional resources include webinars, live streams, how-to videos, and detailed documentation. (Source: Hygraph Documentation)
KPIs & Metrics
What KPIs and metrics are associated with Hygraph's impact?
Key metrics include time saved on content updates, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market for new products, maintenance costs, and scalability metrics. For more details, see the Hygraph CMS KPIs blog.
Target Audience & Use Cases
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, and more. It is especially suited for organizations looking to modernize legacy tech stacks, support global content operations, and deliver exceptional digital experiences. (Source: ICPVersion2_Hailey.pdf)