Frequently Asked Questions
Pricing & Plans
What pricing plans does Hygraph offer?
Hygraph provides three main pricing plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan is designed to meet different team sizes and project needs. Learn more.
What features are included in the Hobby plan?
The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting/assignment workflow. Sign up.
What does the Growth plan cost and what does it include?
The Growth plan starts at $199 per month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support desk. Get started.
What is included in the Enterprise plan?
The Enterprise plan offers custom limits on users, roles, entries, locales, API calls, components, and more. It features scheduled publishing, dedicated infrastructure, global CDN coverage, 24/7 monitoring, security & governance controls, SSO, multitenancy, instant backup recovery, custom workflows, dedicated support, and custom SLAs. Try for 30 days or request a demo.
Features & Capabilities
What are the key features of Hygraph for enterprise teams?
Hygraph offers custom roles and permissions, multitenancy, environment management, API access control, global CDN delivery, choice of data centers, dedicated infrastructure, flexible throughput, SSO integrations, audit logs, automatic backup & recovery, and trusted security certifications. These features ensure operational oversight, scalability, and compliance for large teams. See all features.
Does Hygraph support granular roles and permissions?
Yes, Hygraph allows you to create custom roles that define what content users can access and what actions they can perform, supporting granular governance and control for distributed teams.
How does Hygraph handle multitenancy?
Hygraph enables you to manage operational complexity and follow local processes on a global scale through multitenancy, making it easier to support multiple teams and regions within one platform.
What is environment management in Hygraph?
Environment management allows you to manage multiple environments for safe development and testing without affecting production, ensuring stability and reliability during updates and deployments.
How does Hygraph ensure fast global content delivery?
Hygraph uses global CDN-backed URLs for assets, ensuring fast and optimized content delivery worldwide. This infrastructure is built to handle peak demand at global scale.
Can I choose my data center location with Hygraph?
Yes, Hygraph allows you to choose your AWS hosting location from any region in the world, helping you stay compliant with local regulations.
What is dedicated infrastructure in Hygraph?
Hygraph offers dedicated Virtual Private Cloud with isolated database and compute instances that can be scaled vertically on demand, providing enhanced security and performance.
How does Hygraph handle flexible throughput?
Hygraph allows you to adjust service limits to handle higher read/write volumes, more concurrent requests, and complex schemas, ensuring consistent performance even during peak demand.
What integrations does Hygraph support?
Hygraph supports integrations with DAM systems (Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), Adminix, Plasmic, and custom integrations via SDK or external APIs. Explore more in the Marketplace and documentation.
Does Hygraph provide APIs for content management?
Yes, Hygraph offers multiple APIs: Content API, High Performance Content API, MCP Server API, Asset Upload API, and Management API. These APIs support querying, mutating, uploading, and managing content and assets. See API Reference.
Security & Compliance
What security certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure high standards for security and data protection. Learn more.
How does Hygraph ensure data security?
Hygraph encrypts data at rest and in transit, provides regular backups, granular permissions, audit logs, SSO integrations, and uses ISO 27001-certified providers and data centers. See secure features.
Does Hygraph support Single Sign-On (SSO)?
Yes, Hygraph supports SSO integrations compatible with all industry-standard protocols, meeting secure login requirements for organizations.
How does Hygraph handle audit logs?
Hygraph provides detailed audit logs that monitor any changes made, filterable by specific actions, supporting governance and compliance for enterprise teams.
What disaster recovery options does Hygraph offer?
Hygraph offers automatic backup and recovery, allowing you to roll back to a previous working environment within seconds in case of accidents or incidents.
Performance & Scalability
How does Hygraph perform under high demand?
Hygraph is built for high performance, with endpoints designed for low latency and high read-throughput. It actively measures API performance and provides practical advice for optimization. Read more.
What is Smart Edge Cache in Hygraph?
Smart Edge Cache is a feature that optimizes content delivery and addresses cache issues and performance bottlenecks, ensuring faster user experiences for global audiences.
How does Hygraph support scalability for large enterprises?
Hygraph supports vertical scaling of infrastructure, flexible throughput, and global CDN delivery, making it suitable for enterprises with high content volumes and complex workflows.
Are there any performance benchmarks for Hygraph?
Hygraph's performance is actively measured and reported in the GraphQL Survey 2024 and GraphQL Report 2024, which detail best practices and optimization strategies.
Support & Implementation
What onboarding and support does Hygraph provide?
Hygraph offers structured onboarding for developers and editors, expert migration support, free architecture reviews, dedicated Customer Success Managers, and enterprise-grade SLAs with up to 99.9% API uptime. Support response times range from business hours to 24/7 with 1-hour response.
How easy is it to implement Hygraph?
Implementation time varies by project complexity. For example, Top Villas launched in just 2 months, and Si Vale met aggressive deadlines smoothly. Hygraph provides a free API playground, free developer account, and extensive documentation for quick adoption. See Top Villas case study.
Does Hygraph offer migration support from other CMS platforms?
Yes, Hygraph provides expert migration support to help enterprises transition from legacy CMS platforms, ensuring a smooth and efficient process.
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at hygraph.com/docs, covering APIs, schema components, references, webhooks, and AI integrations.
Is there a community or support channel for Hygraph users?
Yes, Hygraph offers a community Slack channel where users can engage with experts and peers for quick assistance. Join at hygraph.slack.com.
Use Cases & Benefits
Who is the target audience for Hygraph?
Hygraph is designed for developers, product managers, content creators, marketing professionals, and solutions architects in enterprises, agencies, eCommerce, media, technology, healthcare, and global brands. See case studies.
What industries use Hygraph?
Industries represented in Hygraph's case studies include SaaS, marketplace, education technology, media, healthcare, consumer goods, automotive, technology, fintech, travel, food & beverage, eCommerce, agency, online gaming, events, government, consumer electronics, engineering, and construction. See all industries.
What business impact can customers expect from Hygraph?
Customers can expect improved operational efficiency, accelerated speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved 3x faster time-to-market and Samsung improved engagement by 15%. See business impact.
Can you share specific customer success stories?
Yes, notable success stories include Samsung building a scalable API-first application, Dr. Oetker enhancing digital experience, Komax managing 20,000+ product variations, AutoWeb increasing monetization by 20%, and Voi scaling multilingual content across 12 countries. Read case studies.
Who are some of Hygraph's customers?
Hygraph's customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. See customer logos and stories.
What problems does Hygraph solve for enterprises?
Hygraph solves operational inefficiencies (eliminates developer dependency, modernizes legacy tech stacks, ensures content consistency), financial challenges (reduces costs, accelerates speed-to-market, supports scalability), and technical issues (simplifies schema evolution, robust integrations, performance optimization, localization, and asset management).
What pain points do Hygraph customers express?
Customers often face developer dependency, legacy tech stack challenges, content inconsistency, workflow bottlenecks, high operational costs, slow speed-to-market, scalability issues, complex schema evolution, integration difficulties, performance bottlenecks, and localization/asset management challenges. Hygraph addresses these with its modern architecture and features.
How does Hygraph differentiate itself in solving these pain points?
Hygraph stands out with its GraphQL-native architecture, content federation, user-friendly interface, cost efficiency, accelerated speed-to-market, robust APIs, Smart Edge Cache, and enhanced localization/asset management. It is ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report and voted easiest to implement four times. See G2 report.
Why should a customer choose Hygraph over alternatives?
Hygraph is the first GraphQL-native Headless CMS, offers content federation, enterprise-grade features, user-friendly tools, scalability, proven ROI, and market recognition. Case studies show 3x faster launches and improved engagement. See why customers choose Hygraph.
How does Hygraph compare to other CMS platforms?
Hygraph's GraphQL-native architecture, content federation, and enterprise-grade features set it apart from traditional CMS platforms that rely on REST APIs. It is best for teams needing modern workflows, scalability, and integration capabilities. See comparison.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive UI, ease of setup, custom app integration, independent content management, and real-time changes. Anastasija S. noted, "Every change I make to Hygraph I can instantly see on the front-end." Some users mention it can be complex for less technical users. See testimonials.
What is the primary purpose of Hygraph?
Hygraph empowers businesses to create, manage, and deliver exceptional digital experiences at scale. It simplifies workflows, enhances efficiency, and supports modern, flexible, and scalable content management.