Frequently Asked Questions
About the Hygraph & commercetools Partnership
What is the partnership between Hygraph and commercetools?
Hygraph and commercetools have formed a strategic partnership to offer customers a seamless integration between Hygraph's federated content platform and commercetools' leading digital commerce solutions. This collaboration enables mutual customers to bring commercetools product information directly into Hygraph projects, streamlining development and content management for next-generation commerce needs. Source
How does the commercetools integration with Hygraph work?
The commercetools application for Hygraph allows editors to quickly add products, variants, and categories from their commercetools account and reference them in Hygraph. This streamlines workflows, enables faster project delivery, and can be expanded for specific use cases. To get started, you can install the commercetools app from the Hygraph marketplace. Source
What are the benefits of integrating commercetools with Hygraph?
Integrating commercetools with Hygraph gives customers the freedom and scalability to remain competitive, reduce costs, and increase speed and agility across their organizations. It enables quick delivery, uses minimal resources, and supports advanced use cases for digital commerce. Source
Features & Capabilities
What features does Hygraph offer?
Hygraph provides a federated content platform with a versatile GraphQL content API, content federation, scalability, and a novel approach to external data sourcing. It can be extended as a database optimized for structured content and offers tools for content creators to build advanced content pipelines. Source
What integrations are available with Hygraph?
Hygraph offers a wide range of integrations, including hosting and deployment (Netlify, Vercel), eCommerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization (Ninetailed), AI (AltText.ai), and more. Full list of integrations
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. API Reference
How does Hygraph optimize content delivery performance?
Hygraph is designed for optimized content delivery, ensuring rapid distribution and responsiveness. This improves user experience, engagement, and search engine rankings by reducing bounce rates and increasing conversions. Learn more
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. Security Features
What security features does Hygraph provide?
Hygraph offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. More on security
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the pricing page.
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially valuable for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies or re-platforming from traditional solutions. Source
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See case studies
Can you share specific customer success stories with Hygraph?
Yes. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More customer stories
Who are some of Hygraph's customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See all customers
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and integration issues). Learn more
How does Hygraph solve these pain points?
Hygraph empowers non-technical users with an intuitive interface, modernizes legacy systems with a GraphQL-native, API-first architecture, ensures consistent branding with content federation, and streamlines workflows to reduce costs and speed up delivery. It also simplifies development, query management, and integration challenges. Details
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more
Getting Started & Support
How easy is it to get started with Hygraph?
Hygraph is designed for ease of use, with customers able to sign up for a free-forever account and access comprehensive documentation, video tutorials, and onboarding guides. Even non-technical users can get started quickly. Documentation
What support and training does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Contact support
Where can I find Hygraph's technical documentation?
Comprehensive technical documentation is available at hygraph.com/docs.
Partner Network
What is the Hygraph Partner Network?
The Hygraph Partner Network offers seamless integrated solutions tailored to unique business needs. It enables partners to fulfill client specifications faster and with ease, and includes both solution and technology partners. Learn more
How can I join the Hygraph Partner Network?
To join the Hygraph Partner Network, you can contact the Partner team or visit partners.hygraph.com to get started.