Frequently Asked Questions

About the Hygraph & commercetools Partnership

What is the partnership between Hygraph and commercetools?

Hygraph and commercetools have formed a strategic partnership to offer customers a seamless integration between Hygraph's federated content platform and commercetools' leading digital commerce solutions. This collaboration enables mutual customers to bring commercetools product information directly into Hygraph projects, streamlining development and content management for next-generation commerce needs. Source

How does the commercetools integration with Hygraph work?

The commercetools application for Hygraph allows editors to quickly add products, variants, and categories from their commercetools account and reference them in Hygraph. This streamlines workflows, enables faster project delivery, and can be expanded for specific use cases. To get started, you can install the commercetools app from the Hygraph marketplace. Source

What are the benefits of integrating commercetools with Hygraph?

Integrating commercetools with Hygraph gives customers the freedom and scalability to remain competitive, reduce costs, and increase speed and agility across their organizations. It enables quick delivery, uses minimal resources, and supports advanced use cases for digital commerce. Source

Features & Capabilities

What features does Hygraph offer?

Hygraph provides a federated content platform with a versatile GraphQL content API, content federation, scalability, and a novel approach to external data sourcing. It can be extended as a database optimized for structured content and offers tools for content creators to build advanced content pipelines. Source

What integrations are available with Hygraph?

Hygraph offers a wide range of integrations, including hosting and deployment (Netlify, Vercel), eCommerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization (Ninetailed), AI (AltText.ai), and more. Full list of integrations

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. API Reference

How does Hygraph optimize content delivery performance?

Hygraph is designed for optimized content delivery, ensuring rapid distribution and responsiveness. This improves user experience, engagement, and search engine rankings by reducing bounce rates and increasing conversions. Learn more

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. Security Features

What security features does Hygraph provide?

Hygraph offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. More on security

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the pricing page.

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially valuable for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies or re-platforming from traditional solutions. Source

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See case studies

Can you share specific customer success stories with Hygraph?

Yes. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More customer stories

Who are some of Hygraph's customers?

Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See all customers

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and integration issues). Learn more

How does Hygraph solve these pain points?

Hygraph empowers non-technical users with an intuitive interface, modernizes legacy systems with a GraphQL-native, API-first architecture, ensures consistent branding with content federation, and streamlines workflows to reduce costs and speed up delivery. It also simplifies development, query management, and integration challenges. Details

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more

Getting Started & Support

How easy is it to get started with Hygraph?

Hygraph is designed for ease of use, with customers able to sign up for a free-forever account and access comprehensive documentation, video tutorials, and onboarding guides. Even non-technical users can get started quickly. Documentation

What support and training does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Contact support

Where can I find Hygraph's technical documentation?

Comprehensive technical documentation is available at hygraph.com/docs.

Partner Network

What is the Hygraph Partner Network?

The Hygraph Partner Network offers seamless integrated solutions tailored to unique business needs. It enables partners to fulfill client specifications faster and with ease, and includes both solution and technology partners. Learn more

How can I join the Hygraph Partner Network?

To join the Hygraph Partner Network, you can contact the Partner team or visit partners.hygraph.com to get started.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

commercetools joins the Hygraph Technology Partner Network

We are pleased to announce that commercetools has joined the Hygraph Ecosystem.
Cristina Mitroi
Janos Vrancsik

Written by Cristina & Janos 

Apr 04, 2023
commercetools and hygraph logos

We are pleased to announce our new partnership and integration with commercetools, the leading digital commerce software provider whose portfolio of powerful, flexible, scalable solutions support next-generation commerce needs.

commercetools is used by brands such as Audi, Danone and Bang & Olufsen, offering unrivaled levels of flexibility by connecting to all frontends and third-party applications.

As co-founders of the MACH Alliance, of which Hygraph is also a proud member, commercetools is the creator of headless commerce, which is the concept of decoupling the backend from the frontend disrupted the industry status quo, creating a new standard for eCommerce.

Hygraph and commercetools share a vision of freeing companies from vendor lock-in by allowing them to choose only the best of breed services they want and need.

With our integration and strategic partnership, we are working towards offering our customers the freedom and scalability that will allow them to remain competitive, reduce costs or increase speed and agility across their organizations.

#Integrate Hygraph with commercetools

The integration allows our mutual customers to bring commercetools product information to their Hygraph projects, making their development work easier and faster.

The commercetools application for Hygraph lets editors quickly add products, variants, and/or categories directly from their commercetools account and reference them in Hygraph, streamlining their work.

Integrating commercetools with Hygraph helps in quick delivery, uses minimal resources and can be further expanded upon for more specific use cases.

To get started, go to our marketplace to install the commercetools app.

If you’d like to develop your own app, you can get started with the app framework here.

#About commercetools

The inventor of headless commerce, commercetools is an innovative technology disruptor that has established itself as an industry-leading eCommerce software provider. Today, some of the world’s most iconic brands and growth-focused businesses trust commercetools to provide powerful, flexible, scalable solutions that support their ever-evolving digital commerce needs. As the visionaries leading the modern MACH (Microservices-based, API-first, Cloud-native and Headless) architecture movement, commercetools provides customers with the agility to innovate and iterate on the fly, merge on and off-line channels, drive higher revenue and future-proof their eCommerce business.

Based in Munich, Germany, with offices in Europe, Asia and the United States, commercetools is singularly focused on leading a future of limitless commerce possibilities.

#About Hygraph

Hygraph is the enterprise-grade federated content platform that enables ambitious digital products at scale. With the industry's most versatile GraphQL content API and a novel approach to external data sourcing, the federated content platform enables use cases beyond existing market solutions. Its capabilities can be extended as a database highly optimized for structured content, while giving content creators the tools to build their ultimate content pipeline.

Hygraph is headquartered in Berlin, Germany, and is currently enabling 400+ customers across the world including Dr.Oetker, Shure, Samsung and Philips to rapidly build and deliver tomorrow's connected digital experiences at scale.

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