Frequently Asked Questions

G2 Achievements & Industry Recognition

How many badges did Hygraph earn in the G2 Fall 2024 Report?

Hygraph earned 56 badges in 84 reports on G2 across the categories of Headless CMS, Web Content Management, and Digital Experience Platforms. This achievement marks an increase of 13 badges compared to the previous quarter. Source (Sep 26, 2024)

What are Hygraph's top rankings and recognitions in the G2 Fall 2024 Report?

Hygraph was recognized as a leader in the headless CMS space, ranking #3 overall. In the enterprise segment, Hygraph achieved #2 in the Enterprise Usability Index, #2 in the Enterprise Results Index, and #3 in the Enterprise Implementation Index. In the mid-market, Hygraph ranked #2 in the Relationship Index, #3 in the Implementation Index, #4 in the Europe Regional Grid® Report, and #5 in the Mid-Market Grid® Report. For small businesses, Hygraph secured #1 rankings in Usability, Relationship, and Implementation for Headless CMS and Digital Experience Platforms (DXP). Source (Sep 26, 2024)

Features & Capabilities

What are the key features and capabilities of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. It supports rapid content delivery, multi-locale content management, modular building blocks, and integrations with platforms like Netlify, Vercel, Shopify, AWS S3, and more. Recent product updates include Conditional Fields and One-click Backup Recovery. Learn more

Does Hygraph support integrations with other platforms?

Yes, Hygraph supports a wide range of integrations, including hosting and deployment (Netlify, Vercel), eCommerce (Shopify, BigCommerce, commercetools), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization and AB testing (Ninetailed), and artificial intelligence (AltText.ai). See all integrations

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. Learn more about security

Does Hygraph provide an API for content management?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. API Reference

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. See pricing details

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It supports businesses of all sizes, from startups to large enterprises, and is used across industries such as food and beverage, consumer electronics, automotive, healthcare, travel, media, eCommerce, SaaS, marketplaces, education technology, and wellness. See case studies

Can you share specific customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, and Samsung improved customer engagement with a scalable platform. Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories

What feedback have customers given about Hygraph's ease of use?

Customers consistently praise Hygraph for its intuitive and user-friendly interface. Feedback includes comments such as "super easy to set up and use" and "even non-technical users can start using it right away." The platform is described as logical and accessible for both technical and non-technical teams. Source

How long does it take to implement Hygraph?

Hygraph is designed for quick implementation. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Customers can get started quickly by signing up for a free account and using resources like documentation and onboarding guides. Documentation | Top Villas Case Study

Pain Points & Solutions

What problems does Hygraph solve for businesses?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky user experiences), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Learn more

How does Hygraph differentiate itself in solving these pain points?

Hygraph leverages its GraphQL-native architecture, content federation, and scalability to empower non-technical users, modernize legacy systems, ensure consistent branding across regions, and streamline workflows. It reduces operational costs, accelerates speed-to-market, minimizes maintenance expenses, and supports scalability for business growth. See differentiation details

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage times. See CMS KPIs

Support & Implementation

What support and training does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. Contact Hygraph

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers benefit from dedicated onboarding and expert guidance, while all users can access detailed documentation and community resources. Support details

Product Information & Getting Started

How easy is it to get started with Hygraph?

Getting started with Hygraph is straightforward. Users can sign up for a free-forever account and access resources like documentation, video tutorials, and onboarding guides. The platform is designed to be intuitive for both technical and non-technical users. Documentation

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering everything needed to build and deploy projects.

Customer Proof & Case Studies

Who are some of Hygraph's customers?

Hygraph is trusted by leading brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See customer case studies

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries including food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplaces, education technology, and wellness and fitness. Explore case studies

Product Performance & Optimization

How does Hygraph optimize content delivery performance?

Hygraph emphasizes optimized content delivery performance, ensuring rapid content distribution and responsiveness. This leads to improved user experience, higher engagement, and better search engine rankings by reducing bounce rates and increasing conversions. Learn more

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

G2 names Hygraph top enterprise headless CMS

We are humbled to announce that our efforts on the Hygraph product have earned us 56 badges in 84 reports on G2.
Jing Li

Written by Jing 

Sep 26, 2024
G2 fall report

The rewards are ripe as fall 2024 draws near. We are humbled to announce that our efforts on the Hygraph product have earned us 56 badges in 84 reports on G2 across three categories: Headless CMS, Web Content Management, and Digital Experience Platforms.

#Fall achievements overview

Hygraph has appeared in 84 reports and earned 56 badges, 13 more than last quarter. We have again been recognized as a leader in the headless CMS space, ranking #3.

In the headless CMS category, Hygraph remains a leader with a 3rd overall position. We've also appeared in several noteworthy reports, including the Momentum Grid, Results Index, Relationship Index, Implementation Index, and Usability Index.

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#Enterprise grids: a breakthrough

Hygraph has been supporting many outstanding enterprise customers in managing their content, and this is reflected in the G2 reports this year. We’ve made a big step into the enterprise segment, with #2 and #3 in Indexes like Usability, Results, and Implementation. We’ve entered 7 enterprise reports, demonstrating our growing success in the big leagues.

Highlights include:

  • Voted #2 in the Enterprise Usability Index for Headless CMS
  • Voted #2 in the Enterprise Results Index for Headless CMS
  • Voted #3 in the Enterprise Implementation Index for Headless CMS
The best part about Hygraph is its ease of use through modular building blocks. It is very clean and modern in it's design. It is also a great platform for international businesses as it allows us to share assets between countries.
DL
Daniel L.Software Engineer
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Hygraph is flexible and powerful with its GraphQL APIs for content. Easy to integrate and create multi-level heirarchical schema model. Hygraph studio makes it very to create, edit and maintain multi-locale content. Its very fast with in build cdn and auto optimised assets in content. I am using it for multiple projects and have never missed anything in the CMS.
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Aryan SSoftware Engineer
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Hygraph for enterprise content management

See how Hygraph enables enterprises to deliver digital experiences at scale. - Samsung - Dr Oetker - Telenor

#Hygraph is for businesses of all sizes

Hygraph has the full capacity to support businesses of all sizes, from small startups to large enterprises, and G2 reviews confirm it.

We’re seeing steady growth in the mid-market segment, have been recognized in 14 reports, and rank high in Relationship and Implementation, which proves that we’re building strong connections and delivering great results.

Notable achievements include:

  • Voted #2 in the Mid-Market Relationship Index for Headless CMS
  • Voted #3 in the Mid-Market Implementation Index for Headless CMS
  • Voted #4 in the Mid-Market Europe Regional Grid® Report for Headless CMS
  • Leader in the Mid-Market Grid® Report for Headless CMS, ranking at #5
  • Easiest Admin in the Mid-Market Usability Index for Headless CMS, coming in at #6

We are leading the way in the small business segment, with multiple #1 rankings in key areas like Usability, Relationship, and Implementation for Headless CMS and DXP. These top spots show that we’re the go-to choice for small businesses looking for a powerful and user-friendly platform.

Notable achievements include:

  • Voted #1 in the Small-Business Usability Index for Headless CMS
  • Voted #1 in the Small-Business Relationship Index for Headless CMS
  • Voted #1 in the Small-Business Implementation Index for both Digital Experience Platforms (DXP) and Headless CMS
One thing I like about Hygraph is that nearly everything about the platform seems to have been designed around the needs of the user. With a friendly user interface and the ease of important features incorporated, there is evidently consideration to effect a streamlined and smooth process for the user. This lets me focus on the content without hassling with technical challenges.
SY
Serdar Y.Software Developer
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Excellent CMS and its ease usage with given flexibility irrespective of the complexity of the project with easy to use interface which allows all kind of edits and amendments. its robustness helps in high scale projects.
SS
Shefali S.Senior Product Engineer
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Let Hygraph unlock your content’s full potential

See how Hygraph supports content management for businesses of all sizes. - Gamescom - Statistics Finland - HolidayCheck

#Wrapping up

While our achievements on the G2 fall report mark another milestone, we strive to improve our products and services continuously. As part of our ongoing commitment to providing convenience to our users, we have recently implemented Conditional Fields and One-click Backup Recovery. How’s your experience with Hygraph? We'd love to hear from you. Let us know your thoughts by leaving a review on G2 or sending us a direct message.

Blog Author

Jing Li

Jing Li

Jing is the Senior Content Marketing Manager at Hygraph. Besides telling compelling stories, Jing enjoys dining out and catching occasional waves on the ocean.


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