Frequently Asked Questions
Product Overview & Integrations
What is Hygraph and what does it offer?
Hygraph is an enterprise-grade federated content platform that enables content creators to rapidly build and deliver connected digital experiences at scale. As a next-generation CMS, Hygraph powers many-to-many relationships between different content sources and devices, allowing organizations to innovate faster and at lower cost. Learn more at About Hygraph.
What is the Hygraph and Mux partnership about?
Hygraph and Mux have partnered to provide a seamless integration for optimized video performance. This partnership allows users to quickly launch video features, customize player experiences, and monitor video streaming performance. Mux joins Hygraph's technology partner network, supporting composable architectures and best practices for video infrastructure. For more details, visit the announcement blog.
How can I integrate Hygraph with Mux?
You can integrate Hygraph with Mux by installing the Mux app from the Hygraph marketplace. This integration enables teams to launch video features, customize player experiences, and monitor streaming performance easily. Get started at Hygraph Mux App.
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit Hygraph Integrations.
What is the Hygraph App Framework?
The Hygraph App Framework is a toolset that allows you to build apps that integrate Hygraph with third-party services or create custom integrations tailored to your needs. Developers can use the App Framework to extend Hygraph's capabilities. Learn more at Hygraph App Framework.
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability, and a modern API-first approach. Key features include rapid content delivery, intuitive user interface, robust security, and extensive integration options. For more details, visit Hygraph Features.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at Hygraph API Reference.
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, which improves user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. For more details, visit this page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more details, visit Hygraph Security Features.
How does Hygraph protect sensitive data?
Hygraph provides features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. For more details, visit Hygraph Security Features.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.
Use Cases & Customer Success
Who are some of Hygraph's customers?
Hygraph works with over 400 customers globally, including Dr. Oetker, Shure, Samsung, Philips, Sennheiser, Holidaycheck, Ancestry, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details and case studies, visit Hygraph Case Studies.
What industries does Hygraph serve?
Hygraph serves industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See more at Hygraph Case Studies.
Can you share specific customer success stories?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories at Hygraph Customer Stories.
What business impact can customers expect from using Hygraph?
Customers can expect time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source: ICPVersion2_Hailey.pdf
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation, video tutorials, and onboarding guides. Learn more at Hygraph Documentation.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The user interface is described as logical and user-friendly. Source: Hygraph Try Headless CMS
Support & Implementation
What support is available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more details, visit Hygraph Contact Page.
What training and technical support does Hygraph provide for onboarding?
Hygraph provides onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. For more details, visit Hygraph Contact Page.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access documentation and the community Slack channel. Source: Hygraph Contact
Documentation & Resources
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering everything you need to know about building and deploying projects.
Partner Network
What is the Hygraph Partner Network?
The Hygraph Partner Network offers seamless integrated solutions tailored to unique needs. Partners can fulfill client specifications faster and with ease. Browse the network at Hygraph Partners.
How can I join the Hygraph Partner Network?
To join the Hygraph Partner Network, contact the Partner team via the website. Learn more at Hygraph Solution Partners.