Frequently Asked Questions

Product Updates & New Features

What were the key updates in Hygraph's Q3 2023 product roundup?

In Q3 2023, Hygraph unveiled plans for a new, more intuitive interface, introduced improvements to the high-performance endpoint, and launched new apps for Scaleflex and Mux. The new interface is designed for optimum performance and a shorter customer feedback loop, enabling faster delivery of improvements. For more details, visit the Q3 2023 Product Roundup (Oct 12, 2023).

What improvements were made to the high-performance endpoint?

Hygraph's high-performance endpoint received significant upgrades, including partial cache invalidations based on models and stages, and the addition of GraphQL Mutations capability. These enhancements make it the most advanced endpoint yet, improving API performance and audience experience. The old endpoint will be replaced in the upcoming new interface, but will continue to deliver content without breaking changes. Learn more at Improvements to High-Performance Endpoint.

What new applications were introduced in Q3 2023?

Hygraph added new applications for Scaleflex Filerobot and Mux. The Scaleflex app allows content editors to manage digital assets, including background removal and metadata management, directly from the Hygraph interface. The Mux app enables live or on-demand video management and secure video delivery via signed URLs. For more, see Scaleflex Integration and Mux Integration.

What is the new Hygraph interface and what benefits does it offer?

The new Hygraph interface is a redesigned, intuitive UI crafted for optimum performance. It offers improved speed, a smoother user experience, and features like Field Outlines, a Command Menu (CMD + K), redesigned Asset Management, and enhanced Roles and Permissions. Users will have an opt-in period to transition, and the new interface enables a shorter feedback loop for faster improvements. Read more at New Interface Announcement.

What is the app framework and why are UI extensions being deprecated?

Hygraph introduced a new app framework for building custom apps, offering enhanced customizability compared to legacy UI extensions. Due to positive feedback and improved extensibility, UI extensions will be deprecated with the launch of the new interface. Users are encouraged to migrate to the app framework using the migration guide.

What upcoming features were announced in the Q3 2023 sneak peek?

Upcoming features include OAuth support for Remote Sources, improved disaster recovery and regional performance for the management API, and new apps for Akeneo, Frontify, and Aprimo to enhance digital asset management and product information integration. For updates, visit Sneak Peek Section.

Features & Capabilities

What are the key capabilities and benefits of Hygraph?

Hygraph provides a GraphQL-native architecture, content federation, and scalability. Key benefits include faster speed-to-market, control at scale, and lower total cost of ownership. Features like high-performance endpoints, advanced asset management, and integrations with leading platforms make Hygraph suitable for modern digital experiences. Learn more at Hygraph Features.

What integrations does Hygraph offer?

Hygraph supports integrations with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit Hygraph Integrations.

Does Hygraph provide an API for content management?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Detailed API documentation is available at Hygraph API Reference.

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation covering building and deploying projects with Hygraph is available at Hygraph Documentation.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For detailed pricing information, visit the Hygraph Pricing Page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and regulatory compliance. Features include SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more, visit Hygraph Security Features.

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or improve development velocity. For more, see Hygraph Case Studies.

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. Explore more at Hygraph Case Studies.

Can you share specific customer success stories?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Hygraph Customer Stories.

Who are some of Hygraph's customers?

Notable customers include Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at Hygraph Case Studies.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). For more, visit Hygraph Product Page.

How does Hygraph solve these pain points?

Hygraph empowers non-technical users with an intuitive interface, modernizes legacy systems with GraphQL-native architecture, ensures consistent branding via content federation, and streamlines workflows to reduce costs and accelerate speed-to-market. Technical solutions include simplified development, streamlined query management, and robust integration capabilities. See Hygraph Product Page for details.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see CMS KPIs Blog.

Implementation & Support

How easy is it to get started with Hygraph?

Hygraph is designed for quick onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation, video tutorials, and onboarding guides. See Hygraph Documentation and Top Villas Case Study.

What customer support is available after purchasing Hygraph?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more, visit Hygraph Contact Page.

What training and technical support does Hygraph offer to help customers get started?

Hygraph offers onboarding sessions for enterprise customers, 24/7 support, training resources like video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. See Hygraph Contact Page for details.

Performance & User Experience

How does Hygraph optimize content delivery performance?

Hygraph emphasizes rapid content distribution and responsiveness, reducing bounce rates and increasing conversions. Optimized performance improves user experience, engagement, and search engine rankings. Learn more at Headless CMS Checklist.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The UI is described as logical and user-friendly, making it accessible for both technical and non-technical teams. See Customer Feedback.

Community & Events

How can I join the Hygraph community?

You can join the Hygraph community via Slack to stay up-to-date on announcements, events, and feature rollouts. Visit Community Slack for details.

What events did Hygraph participate in during Q3 2023?

Hygraph sponsored GraphQL Conf. 2023 in San Francisco and exhibited at DMEXCO 2023 in Cologne, engaging with digital marketing leaders and discussing content strategy, MACH, and headless solutions. For more, visit Hygraph Events.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

Product roundup: Q3 2023

This quarter, we unveiled our plans for the new Hygraph interface, introduced improvements to the high-performance endpoint, and introduced new apps.
Shahan Syed

Written by Shahan 

Oct 12, 2023
Mobile image

#TL:DR

  • Something big is in the works! We're redesigning the Hygraph interface to make it even more intuitive and optimize its performance. Stay tuned for the grand reveal!
  • Improvements to the new high-performance endpoint.
  • New apps for Scaleflex and Mux.
  • Sneak peek: improved disaster recovery and OAuth authentication support for Remote Sources.

#Upcoming: new Hygraph interface

This quarter, we started to work on something ambitious; a redesign of the Hygraph interface.

This has been crafted for optimum performance, with a more intuitive user interface, and is packed with numerous new UX features.

During the transition, we will offer an opt-in period for users who prefer to continue using the current interface for a while longer.

The new interface aims to not only provide a fresher look and faster app, but also allows us to have a shorter customer feedback loop, thereby delivering improvements faster in the future.
Michael LukaszczykCEO at Hygraph

Here's what this new experience will offer:

  • Improved performance: It is designed to perform faster, with a smoother and hassle-free user experience.
  • Quicker enhancements in the future: With better maintainability, it will allow us to launch new features and improvements much quicker.
  • New features: It will include Field Outlines, a new Command Menu (CMD + K), a redesigned Asset Management and Content Table, and improvements to Roles and Permissions.

Read more on the new Hygraph interface →

#Improvements to the high-performance endpoint

At the end of 2022, we began developing a new approach to edge caching and introduced a high-performance endpoint for the content API, recognizing that API performance is crucial for an improved audience experience.

We have made significant improvements to our new endpoint in the past few months. This includes partial cache invalidations based on models and stages

We are thrilled to announce the release of another significant enhancement. Our highly sought-after GraphQL Mutations capability, previously exclusive to the regular endpoint, is now available for the new endpoint.

The launch of GraphQL Mutations for the new high-performance endpoint, along with partial cache invalidations makes it our most advanced endpoint yet. We've also received great feedback about the new endpoint from the community and have planned several improvements to it for the future iterations.

Graphic_ Deprecating the old cache.png

We have decided to replace the old endpoint with the new and improved high-performance endpoint in the upcoming new Hygraph interface.

As we gradually make this change, the old endpoint will no longer be visible in API settings in the new interface. However, rest assured that the old endpoint will continue to deliver content and there won't be any breaking changes.

To switch to the new endpoint, go to project settings > API Access. Copy the URL under the high-performance content API, and replace it with the existing endpoint in your frontend application.

Read more on the improvements →

#New applications

We have added two new applications that allow content teams to link and manage digital assets stored in other systems from within the Hygraph interface.

Scaleflex

Scaleflex's Filerobot, is a MACH certified technology that assists teams in uploading, storing, processing and sharing images, videos, and static content around the world. Its API-first approach makes it compatible with a range of systems.

The new app allows content editors to add assets from Scaleflex Filerobot or upload new ones in Scaleflex Filerobot directly from the Hygraph interface.

Users can also transform assets and benefit from Filerobot features such as background removal, activity logs, metadata management, etc.

Check out the Scaleflex integration on our marketplace →

Mux

Mux offers a platform to solve video-related challenges that teams face, and offers capabilities such as on-demand video catalog, live-streaming, and more.

The new app allows content editors to add live or on-demand videos from Mux or upload new ones in Mux directly from the Hygraph interface.

Mux offers signed URLs to secure videos, and you can benefit from this functionality by adding in the required keys during app installation.

Check out the Mux integration on our marketplace →

#Important: deprecation of UI extensions

In order to offer greater platform extensibility, earlier this year, we introduced our framework for building custom apps.

The new app framework was created to offer enhanced customizability compared to our previous UI extensions, and we have received outstanding feedback from the community and partners who have built apps since its launch.

Hence, we have decided to deprecate our legacy UI extensions when we launch our new interface.

#Sneak peek

OAuth Support for Remote Sources

We are excited to announce upcoming support for OAuth in addition to the existing authentication methods offered for Remote Sources.

Improved disaster recovery and regional performance

We will be introducing architectural changes to improve disaster recovery and regional performance for operations on the management API.

Akeneo app

Akeneo is a platform for orchestrating, activating, and optimizing product experiences across all channels, including eCommerce, mobile, print, social, etc.

With the new app, users will be able to seamlessly link product information stored in Akeneo within content entries in Hygraph.

Frontify and Aprimo apps for Digital Asset Management

We will introduce individual apps to enable users to add digital assets from or upload new ones in Frontify and Aprimo, from the Hygraph interface.

#Community Spotlight

GraphQL Conf. 2023

Hygraph is proud to have sponsored the #GraphQLConf event, which took place on September 19-21, in the San Francisco Bay Area.

We were once again delighted by the rapid progress of GraphQL and the extensive range of tools within the ecosystem. Our discussions on various federation strategies have been insightful, helping us determine the future of our roadmap.

Our head of Developer Relations, Bryan Robinson also gave a keynote titled "Spoiled for Choice: Picking the Right Federation Technique for Your Project".

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DMEXCO - Digital Marketing Exposition & Conference 2023

We were present as an exhibitor in Europe's leading digital marketing & tech event, which took place on September 20 & 21, in Cologne.

Our colleagues, Yi-Chin Peng, Christopher Kühn, and Vitaly Tolstenok, engaged in discussions with digital marketing leaders from leading tech companies in Europe. The topics included content strategy, next-gen content management, MACH, and headless solutions.

Learn more about events at Hygraph →

Join our community

​​Want to know when features roll out in real time to test, provide feedback and direction for Hygraph? Join our community through slack to stay up-to-date on all Hygraph announcements, events, and all the growing ways to get involved with Hygraph and our team.

Join our Community Slack →

Blog Author

Shahan Syed

Shahan Syed

Shahan is the Product Marketing Manager at Hygraph. Living in Pakistan, he loves to spend time exploring places, pencil sketching, reading, and watching science fiction and K-dramas.

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