Frequently Asked Questions

Product Updates & New Features

What new features were introduced in the November 2021 Hygraph product update?

The November 2021 product update introduced several key features:

How does Scheduled Publishing work in Hygraph?

Scheduled Publishing lets content creators and managers set future dates and times for content to go live. You can also bundle multiple items into a release, making it easy to coordinate campaigns or promotions across different locales and time zones. Read the user guide.

What is the purpose of Webhook Log Views in Hygraph?

Webhook Log Views provide developers with an overview of all sent webhooks and their status codes. This feature helps diagnose issues with webhook integrations and ensures reliable automation. Read the Documentation.

What are Hidden & Read-Only Fields and how do they benefit developers?

Hidden & Read-Only Fields allow developers to store values in fields that are not exposed to the UI or to display fields to business users without permitting edits. This enhances data control and enables advanced use cases with UI extensions. Documentation.

What improvements were made to Granular Permissions in the November 2021 update?

Granular Permissions now allow users to specify fine-grained mutation permissions for specific locales, enabling businesses to manage who can see, create, and edit content down to the locale level.

What is the benefit of TTL-based caching for Remote Sources?

TTL-based caching for Remote Sources improves performance when querying models that use one or more Remote Sources, making content federation faster and more efficient. For more information, contact Hygraph.

How does Hygraph support modular content modeling?

Hygraph is introducing Modular Components, allowing developers and content creators to bundle fields together as components within the Schema Builder. This speeds up model and content creation, especially for nested and hierarchical content models.

Features & Capabilities

What are the key capabilities and benefits of Hygraph?

Hygraph provides a GraphQL-native architecture, content federation, and scalability. Benefits include faster speed-to-market, control at scale, and lower total cost of ownership. For more, visit Hygraph Features.

What integrations does Hygraph offer?

Hygraph integrates with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, see Hygraph Integrations.

Does Hygraph provide an API?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more at the API Reference.

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering everything from setup to advanced integrations.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For details, visit the pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. More details at Hygraph Security Features.

How does Hygraph protect sensitive data?

Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to safeguard sensitive data and meet regulatory standards. Learn more.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking modernization, and brands aiming to scale globally or improve development velocity. Source: ICPVersion2_Hailey.pdf

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as Food and Beverage, Consumer Electronics, Automotive, Healthcare, Travel and Hospitality, Media and Publishing, eCommerce, SaaS, Marketplace, Education Technology, and Wellness and Fitness. See case studies.

Can you share specific customer success stories using Hygraph?

Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories.

How long does it take to implement Hygraph and how easy is it to start?

Hygraph is designed for quick implementation. For example, Top Villas launched a new project in just 2 months. Users can get started by signing up for a free account and accessing documentation and onboarding guides. Learn more.

What business impact can customers expect from using Hygraph?

Customers can expect time savings, ease of use, faster speed-to-market, and enhanced customer experience through scalable content delivery. These benefits help modernize tech stacks and improve operational efficiency. Source: ICPVersion2_Hailey.pdf

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (developer reliance, legacy tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Learn more.

How does Hygraph solve pain points for different personas?

For developers: Hygraph reduces boilerplate code and streamlines query management. For content creators/project managers: It offers an intuitive interface for independent content updates. For business stakeholders: It lowers operational costs, supports scalability, and accelerates speed-to-market. Learn more.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more.

Support & Implementation

What customer service or support is available after purchasing Hygraph?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact Hygraph.

What training and technical support does Hygraph provide to help customers get started?

Hygraph provides onboarding sessions for enterprise customers, 24/7 support, training resources (video tutorials, documentation, webinars), and Customer Success Managers for expert guidance. Learn more.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and guidance, while all users can access documentation and the community Slack channel for assistance. Contact Hygraph.

Customer Proof & Case Studies

Who are some of Hygraph's customers?

Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See case studies.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The UI is described as logical and user-friendly for both technical and non-technical teams. Read more.

Getting Started

How easy is it to get started with Hygraph?

Customers can sign up for a free-forever account at Hygraph. Resources such as documentation, video tutorials, and onboarding guides are available to help users navigate the platform effectively. Learn more.

Vision & Mission

What is Hygraph's vision and mission?

Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, helping businesses modernize their tech stacks and deliver exceptional digital experiences at scale. Learn more.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

November Product Update

We are wrapping up 2021 with new features & improvements that focus on saving teams time while gaining more flexibility.
Alexandra Buckalew

Written by Alexandra 

Nov 25, 2021
Hygraph Product Update - November 2021

#TL;DR

  • Give your teams more flexibility with the launch of Scheduled Publishing. Schedule individual content items or bundle them within a release.
  • Developers get more flexibility and control when working with fields through Hidden & Read-Only Fields.
  • Benefit from enhanced visibility with our new Webhooks Log Views, allowing you to see what Webhooks were sent and what status was returned.
  • Along with several improvements and updates to existing features like Granular Permissions, Environments, and more.

#New Features

Scheduled Publishing

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One of our most talked about releases this cycle was the launch of Scheduled Publishing. This feature, available to all Hygraph users, allows content creators and managers to publish individual content items to go live on future dates and times, or have the ability to bundle content items into a release.

With this feature, we give control and flexibility to business users for a variety of different use cases including the ability to publish content to different locales and time zones without needing to be online, and set up a cadence of content to keep an engaged audience. By bundling content into releases, marketers and website managers can view all content surrounding a promotion or campaign and schedule publication easily at the same time.

Explore all the benefits of this feature on our blog →

Read the user guide →

Webhook Log Views

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This new feature gives developers better visibility into their Hygraph projects, we introduce Webhook Log Views. This addition to the Webhooks feature allows developers to see in one easy view all of the sent Webhooks and what their status code is. Webhook Log Views help to diagnose any issues with setting up and using Webhooks effectively.

Read the Documentation →

Hidden & Read-Only Fields

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Previously, when a field was marked as hidden, it was not exposed to the Hygraph User Interface. Hidden fields not being exposed on the UI also meant that other fields such as slugs or UI extensions couldn’t interact with it. To solve this, we’ve extended the field visibility options to include Hidden & Read-Only Fields. This allows developers to store values in a hidden field from a UI extension, or display particular fields to business users without them having the ability to edit the field.

Read the documentation →

#Updates & Improvements

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We have released several smaller updates and improvements including:

  • Remote Sources are an important part of our focus on Content Federation, and to improve the performance for querying models that use one or more Remote Sources, we’ve added TTL-based caching. Please contact us if you are interested in using Remote Sources and want to learn more.
  • We’ve made Granular Permissions even more powerful by enabling users to specify fine-grained mutation permissions for specific locales. This will help businesses who want to manage users' permissions on what elements of the content they can see, create, and edit down to specific locales.
  • To make Rich Text, well, richer, we’ve updated the feature to enable block embeds for all models. Additionally, we are currently working on giving users the option to embed other models inline, as well as create link embeds to specific entries. We expect to release this in the upcoming cycle.

#A Hygraph Sneak Peek

Modular Components

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This new feature will provide more flexibility for developers and content creators and managers, through the ability to bundle fields together into what we’re calling components within the Schema Builder. Add these components to content pieces to help speed up model and content creation, in particular for nested and hierarchical content models.

UI & GraphQL Support for Remote Sources

After rolling out caching for Remote Sources, work has already begun on the next set of improvements. This will cover two key aspects: First, in adding the option to configure Remote Sources through the Hygraph Schema Editor. Second, adding support for remote GraphQL APIs. The goal with these improvements is to make Remote Sources work for a larger set of use cases and make it even simpler to get started with and use at scale.

#Community Spotlight

Bryan Jiminez’s Fashion Website

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Oliver Buckley from OLTO Concepts rebuilt Bryan, a New York Fashion Designer’s website using GatsbyJS frontend with Hygraph for assets integrating it with a Shopify backend.

Shop from Bryan’s collection →
Oliver’s GitHub →
Oliver’s LinkedIn →

Teimur’s Personal Website

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Senior Frontend Engineer at Toptal had a MDX based portfolio website, and when he thought of moving away he chose Hygraph with Gatsby and TypeScript to build a website that represents his personality. The website also deploys automatically through GitHub Actions.

Check out the website →
Teimur’s GitHub →
Repo for the website →

#Join Our Community

Want to know when features roll out in real time to test, provide feedback and direction for Hygraph? Join our community through slack to stay up-to-date on all Hygraph announcements, events, and all the growing ways to get involved with Hygraph and our team.

Join our Community Slack →

Want to help guide the future of Hygraph? Join our newly formed User Panel! Participate periodically in user research and provide feedback on new feature ideas, prototypes and early versions of new improvements. Apply using this Google form or reach out to us directly on our public Slack channel for more details.

Blog Author

Alexandra Buckalew

Alexandra Buckalew

[she/her] Alex is driving our product marketing efforts at Hygraph. She's also a storyteller and a mac & cheese enthusiast.

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