Frequently Asked Questions
Product Updates & New Features
What new features were introduced in the November 2021 Hygraph product update?
The November 2021 product update introduced several key features:
- Scheduled Publishing: Allows users to schedule individual content items or bundle them for future publication, supporting different locales and time zones. Learn more.
- Hidden & Read-Only Fields: Developers can now store values in hidden fields or display fields to business users without allowing edits. Documentation.
- Webhook Log Views: Provides visibility into sent webhooks and their status codes, helping diagnose integration issues. Documentation.
- Improvements to Granular Permissions, Environments, and Rich Text Editor (block embeds for all models).
How does Scheduled Publishing work in Hygraph?
Scheduled Publishing lets content creators and managers set future dates and times for content to go live. You can also bundle multiple items into a release, making it easy to coordinate campaigns or promotions across different locales and time zones. Read the user guide.
What is the purpose of Webhook Log Views in Hygraph?
Webhook Log Views provide developers with an overview of all sent webhooks and their status codes. This feature helps diagnose issues with webhook integrations and ensures reliable automation. Read the Documentation.
What are Hidden & Read-Only Fields and how do they benefit developers?
Hidden & Read-Only Fields allow developers to store values in fields that are not exposed to the UI or to display fields to business users without permitting edits. This enhances data control and enables advanced use cases with UI extensions. Documentation.
What improvements were made to Granular Permissions in the November 2021 update?
Granular Permissions now allow users to specify fine-grained mutation permissions for specific locales, enabling businesses to manage who can see, create, and edit content down to the locale level.
What is the benefit of TTL-based caching for Remote Sources?
TTL-based caching for Remote Sources improves performance when querying models that use one or more Remote Sources, making content federation faster and more efficient. For more information, contact Hygraph.
How does Hygraph support modular content modeling?
Hygraph is introducing Modular Components, allowing developers and content creators to bundle fields together as components within the Schema Builder. This speeds up model and content creation, especially for nested and hierarchical content models.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph provides a GraphQL-native architecture, content federation, and scalability. Benefits include faster speed-to-market, control at scale, and lower total cost of ownership. For more, visit Hygraph Features.
What integrations does Hygraph offer?
Hygraph integrates with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, see Hygraph Integrations.
Does Hygraph provide an API?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more at the API Reference.
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering everything from setup to advanced integrations.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For details, visit the pricing page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. More details at Hygraph Security Features.
How does Hygraph protect sensitive data?
Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to safeguard sensitive data and meet regulatory standards. Learn more.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking modernization, and brands aiming to scale globally or improve development velocity. Source: ICPVersion2_Hailey.pdf
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as Food and Beverage, Consumer Electronics, Automotive, Healthcare, Travel and Hospitality, Media and Publishing, eCommerce, SaaS, Marketplace, Education Technology, and Wellness and Fitness. See case studies.
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories.
How long does it take to implement Hygraph and how easy is it to start?
Hygraph is designed for quick implementation. For example, Top Villas launched a new project in just 2 months. Users can get started by signing up for a free account and accessing documentation and onboarding guides. Learn more.
What business impact can customers expect from using Hygraph?
Customers can expect time savings, ease of use, faster speed-to-market, and enhanced customer experience through scalable content delivery. These benefits help modernize tech stacks and improve operational efficiency. Source: ICPVersion2_Hailey.pdf
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (developer reliance, legacy tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Learn more.
How does Hygraph solve pain points for different personas?
For developers: Hygraph reduces boilerplate code and streamlines query management. For content creators/project managers: It offers an intuitive interface for independent content updates. For business stakeholders: It lowers operational costs, supports scalability, and accelerates speed-to-market. Learn more.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more.
Support & Implementation
What customer service or support is available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact Hygraph.
What training and technical support does Hygraph provide to help customers get started?
Hygraph provides onboarding sessions for enterprise customers, 24/7 support, training resources (video tutorials, documentation, webinars), and Customer Success Managers for expert guidance. Learn more.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and guidance, while all users can access documentation and the community Slack channel for assistance. Contact Hygraph.
Customer Proof & Case Studies
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See case studies.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The UI is described as logical and user-friendly for both technical and non-technical teams. Read more.
Getting Started
How easy is it to get started with Hygraph?
Customers can sign up for a free-forever account at Hygraph. Resources such as documentation, video tutorials, and onboarding guides are available to help users navigate the platform effectively. Learn more.
Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, helping businesses modernize their tech stacks and deliver exceptional digital experiences at scale. Learn more.