Frequently Asked Questions
About Hygraph & Company Vision
What is Hygraph and what does it do?
Hygraph is a federated content platform designed to power the next generation of content management. It enables organizations to unify data from multiple sources and deliver content to any device or channel, supporting composable architectures and digital innovation. Hygraph's GraphQL-native architecture and content federation capabilities allow businesses to connect, manage, and distribute content efficiently across various platforms. Learn more.
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, taking the concept of a Headless CMS to the next level. Source.
How much funding has Hygraph raised?
As of March 2023, Hygraph has raised a total of $43.7 million, including a $30 million Series B investment led by One Peak. Source.
Where is Hygraph headquartered and how global is the team?
Hygraph is headquartered in Berlin and employs 66 people across 5 continents, 18 countries, and 26 nationalities. Source.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For the latest details, visit the Hygraph pricing page.
Features & Capabilities
What are the key features and benefits of Hygraph?
Hygraph provides a GraphQL-native architecture, content federation, and scalability. Key benefits include faster speed-to-market, control at scale, lower total cost of ownership, and the ability to unify data from multiple sources for omnichannel content delivery. Learn more.
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See the full list.
Does Hygraph offer an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. API Reference.
How does Hygraph ensure high performance for content delivery?
Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Fast content distribution reduces bounce rates and increases conversions. Learn more.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data. Security Features.
Is Hygraph easy to use for non-technical users?
Yes, customers report that Hygraph is 'super easy to set up and use,' with an intuitive, logical interface that is accessible for both technical and non-technical teams. Source.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies or re-platforming from traditional solutions. Source.
What industries use Hygraph?
Hygraph is used across industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See case studies.
What business impact can customers expect from using Hygraph?
Customers can expect time savings through streamlined workflows, faster speed-to-market, enhanced customer experience, and operational efficiency. For example, Komax achieved a 3X faster time to market, and Autoweb saw a 20% increase in website monetization. See more success stories.
How quickly can I implement Hygraph?
Hygraph is designed for fast implementation. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Users can get started quickly with a free account and onboarding resources. Case study.
Can you share some customer success stories?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement, and Dr. Oetker enhanced their digital experience using MACH architecture. See more stories.
Who are some of Hygraph's customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See customer stories.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, complex queries, evolving schemas, cache and OpenID integration issues). Learn more.
How does Hygraph solve these pain points?
Hygraph empowers non-technical users with an intuitive interface, modernizes legacy systems with a GraphQL-native, API-first architecture, ensures consistent branding with content federation, and streamlines workflows to reduce costs and speed up delivery. It also simplifies development, query management, and integration challenges. Details.
What KPIs and metrics are associated with Hygraph's solutions?
Key metrics include time saved on content updates, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational and maintenance costs, time to market, and scalability performance. See more.
How does Hygraph address pain points for different user personas?
For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs, supports scalability, and accelerates speed to market. More info.
Technical Requirements & Documentation
Where can I find Hygraph's technical documentation?
Comprehensive technical documentation is available at Hygraph Documentation.
How easy is it to get started with Hygraph?
Getting started is easy—sign up for a free-forever account at app.hygraph.com and use resources like documentation, video tutorials, and onboarding guides. Learn more.
Support & Implementation
What support does Hygraph offer after purchase?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact support.
What training and onboarding resources are available?
Hygraph offers onboarding sessions for enterprise customers, 24/7 technical support, video tutorials, documentation, webinars, and Customer Success Managers to guide users through adoption. Learn more.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access documentation and the community Slack channel. Support details.
Competition & Differentiation
How does Hygraph differentiate itself from other CMS platforms?
Hygraph stands out with its GraphQL-native architecture, content federation, and scalability. It enables non-technical users to update content, modernizes legacy systems, ensures consistent branding for global teams, and streamlines workflows to reduce costs and speed up delivery. Learn more.